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facebook account disabled
Hello there..I just found out yesterday that my facebook account got disabled..(@)@( wat the hell) without any notice..I didn't do nothing..i don't spam or do anything..I wrote to appeals@facebook.com and yet no response...This is really really frustrating..and disheartening.
I’m frustrated
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Here's the update: Facebook purposefully obscures this process to make it harder for spammers to game their system. Unfortunately, they're creating a Kafkaesque nightmare for the thousands of innocents who get caught in their web. As a first step in demystifying this process I've posted a list of reasons your account may have been shut down:
http://getsatisfaction.com/facebook/t...
There's a note under that post describing the standard resolution path, which today is limited to sending emails into their customer support black hole and hoping for the best. We're hoping that with your help we can get them to reconsider this cold, authoritarian process that considers users guilty until proven innocent (as Glenda Kwek of the Sydney Morning Herald put it in her poston this issue).
Stay tuned.
I’m still working on it
7 people say
this answers the question
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Update: We've reached out to three different senior contacts within the organization, and are waiting to hear back. We *will* get an answer even if we have to drive down to their offices. Stay tuned.
I’m anxious, so anxious
3 people say
this answers the question
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Inappropriate?I'm working on getting you an answer through a backchannel. You're not alone with this problem--several others are hitting this wall, too.
1 person says
this answers the question
16 Comments Add a comment
This answers the question
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i dont know how i ending up on ur page but if u could please help me im tryin to find out y my facebook was diabled n how i can get it back thanks u. and if u know where i can go to fix this please tell me thank you lisa at angel_lisa1101@hotmail.com -
Yeah Thor... God Bless, But Is There Any Way I Can Get Back My Profile. My Network Was Very Important For My Job, I'm Into Entertainment and I Have A Very Important Event Coming Up. Facebook Is My Only Salvation Right Now, Please Help!!!. Thanks..
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Hy Thor..I'm a little bit angry...My account was disabled with no mentioned reason, and I find it very rood . I was really polite, and I asked them to answer tome WHAT HAVE I DONE to deserve the loss of my account. AND I'm waiting for two days and nothing. ALL that I got was automatic message that they 'd got my inquiry and that they should be back to me soon. And they didn't back..I didn't tell them one single rood word , I was really polite and all that I want are answers. I'm not addicted to Facebook and I can live without it..I was using it only when I was board or when I wanted to be in touch with people that I can't always be with because I'm just a stundent and I live away from home. This was a great opportunity to speak to them..It's less expensive than to call them or send messages.
And I said to them that they can disable my profile FOREVER, but only if I really deserve that, cause I WILL not pay for sins that I'm NOT TO BLAME !!!
I could open my new account, but I WILL NOT, because I Will rather be without Facebook, then to be something that I'm not...They will lose all their customers unless they change their behavior...My friend are all dissappointed because they didn't even know what Facebook can do.
I'm very sad, because I really don't deserve that behavior...What kind of people work there ??? I really wanna know....:-( -
was sending emails to friends on facebook but unaware of the terms, I created a group for charity love everyone group and put logo like save the children with a click., I was inviting people to joined me in the group. I got a email from Facebook they disable my account I dont understand this. Is it permanently because it is very devastated I got valuable friends on there who I lost contacts with, can you help me sort this problem out I am assure this will not happen again.
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Hello :) please could you help me my post is at the bottom of this page i was disabled for spam but i never spamed nobody i cn only think messaging mebers from my group i was disabled 3 days ago and have had no reply all my photos of my kids i have stored on there with no back up please help govanlass@msn.com
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was messaging friends on facebook and my account got disabled,got a reply 2 days later saying i violated the terms and the decision is final.all my photos and contacts lost...any help out there??plz ziaadadam@yahoo.com
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please help my facebook was disables :S
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hi mr Muller, my account was also disabled and i havent done anything wrong, they sent me an auto message sayin they will write to me soon, but i still have not recieved an answer. please help me
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Dear Mr.Thor,
This is to kindly inform you that I tried to log in my account ( khalil.khatib@hotmail.com) today but I surprised by a message from your side stating that my account has been disabled by an administrator !!!!
As I understood from your policy, Faceboook limits the number of times a user can send the same message or make the same post and that my facebook account has been disabled for taking repeated actions that were construed as spam.
I tried to log onto my Facebook account this afternoon, i found my account has been disabled by an administrator.
If you observe that messages that I tried to share with my facebook existing friends is very deep and clean message talking about life and its content is consisting of some quotes because I understand that I can share these ideas in life with my existing friends and with the new friends that I desire to add / communicate.Your efforts are definitely very helpful to people experiencing login problems on facebookI've sent three emails to facebook, but have only received auto-replies in return.
only got a warning and after it my account has been disabled, and this is my first warning, I understand now that I misused the facebook website, but its a warning and you shouldn't deactivate my account forever, it was really an unintentional mistake, and if you had a look at my account you would know that I never misused it before especially that I am shring the ideas with my friends and all what I have sent to them are quotes about life..This is the objective of face I believe ..I am commuincating with my pld friends and know new friends.
Now , I understand your admin policy and I kindly ask to re-activate my account again. I really enjoyed in having very nice friends through facebook and in communicating with old friends in university and even school and I kindly ask to re-consider my request and to give me the chance again to access my facebook.
Please give the chance again and I promise that I will follow your policy as it is and that I will never use any feature wrong despite that I used it for the good purpose by sending very nice quotes to my existing and new friends. -
I am really pissed i WENT ON THIS MORNING AND SAYS MY ACCOUNT IS DISABLED BECAUSE OF SPAM STUFF THAT I HAVE BEEN SENDING. WHAT IS THAT ABOUT? I HAVE NO CLUE I HAVENT' SENT ANYTHING OUT AND I DON'T KNOW HOW TO CONTACT ANYONE, THERE ARE NO NUMBERS AND THEY DON'T ANSWER YOU BACK. THIS IS THE FIRST TIME THIS HAS HAPPENED TO ME. I ONLY GO ON TO TALK TO MY OLD FRIENDS THAT I HAVENT' SEEN IN YEARS I HAVE NEVER SENT ANYTHING THAT IS NOT KOSHER. ANYONE HAVE ANY IDEAS ON HOW TO GO ABOUT THIS?
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I just had my account disabled this morning. This really sucks. Any help would be great. My email address is sandra_watson@sympatico.ca.
Thanks,
Sandra -
hm.... yeh...well this happend to me yesterday.....I DID NOT DO ANYTHING WRONG!!!!......what the hell are they doing????.....i got in touch with the facebook team....and they said..'' thanks for you inquiry,we will get back to you soon''but meanwhile read the terms and conditions of facebook''..............well i read that like 3 TIMES....i STILL DONT GET IT.....What ive done wrong?????...GRRRRRRRR.....i just lost my phone recently in the flames in my house... and the only way to get in contact with my friends was trough facebook!!!grrrrrrrr........Oh i did not get any msgs with WARNINGS from facebook...sooooo.....what the hell???..?..can you at least tell me what ive done WRONG!!.....that would help!!.....and......i really dont wanna start a new account.......siggghhhhh.........please email me if anyone wants to help at yunasequeira@hotmail.com thanks:(
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My facebook account has been disabled for 6 days now..I have sent email..but no one has replied...I really want my account back..apparently I posted to much on a forum..I think thats why I got disabled..it's frustrating when facebook won't reply to emails..Help me please..
Thanks
Tina Hopkinson
tinamichele76@yahoo.com.au -
Hi Thor.
My account was deactivated over a week ago. When I asked why, I got an email saying that I have too many friends with fake accounts, and because of that they are terminating MY account. I asked them to reconsider and this was their answer-
Hi Adena,
Unfortunately, we will not be able to reactivate your account after repeated requests to remove fake profiles from your account. We apologize for the inconvenience, but this decision is final.
Thanks,
Clark
User Operations
Facebook
This is what I wrote back a few days ago and never got a response.
Clark hi,
This seems very unfair to me.
I have no way to know who is real and who is not, and i am the one being punished and penalized for other people having fake accounts.
As a peace worker it is important for me to accept ANYONE that requests my friendship without bias. Isn't that what Facebook is about? Connecting between people? Remember, even behind fake accounts there are real people.
As the Director of the Jerusalem International YMCA Peace Preschool i ask you to reconsider. Facebook got me in touch with peace people from all over the world, even places that might be thought as enemy countries, and that’s what my work is all about. If that fake animal account has a human behind it in Iraq or Syria, shouldn’t that be the bottom line? Striving for peace?
Thank you for listening.
Adena.
Do you have any ideas of what else I can do?? I am so very upset.
Thank you so much,
Adena. -
Hello-Another disabled account without any prior justified notice-Who the Hell do they think they are?-We should start a worldwide boycott of this
members' unfriendly website, and boycott their advertisers as well.seriously! Any new from facebook's big wigs ?
JD -
Hello-Another disabled account without any prior justified notice-Who the Hell do they think they are?-We should start a worldwide boycott of this
members' unfriendly website, and boycott their advertisers as well.seriously! Any new from facebook's big wigs ?
JD -
Inappropriate?Thanks so much Thor..I really appreciate it...What's more frustrating is that facebook doesn't have a phone number to contact..and the emails obviously go unanswered...Facebook is supposed to be a social networking site, for Pete's sake! Thanks so much Thor.
I’m frustrated
1 Comment Add a comment
This answers the question
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Here it isAddress: 156 University Ave.
Palo Alto, CA 94301-1605
Phone: 650-543-4800
Fax: 650-543-4801 -
Inappropriate?Hi Thor, I'm wondering if you might be able to help me too. My account was disabled today and I can't understand why. I received the spam warning, but when I read the details, it said not to send the same message repeatedly, which I wasn't.
I received and responded to a lot of emails today from people asking for help and information. I can't imagine that's disallowed. I've sent three emails to facebook, but have only received auto-replies in return.
Everything I've ever posted is gone and on one the information groups I had posted hours and hours worth of work and people who are now looking for that information are completely puzzled and putting up posts asking what happened.
I can't imagine this is what facebook intended, but they keep themselves behind some kind of impermeable wall and there's no customer phone number. Even if they decide it was a good decision to punish me for helping people, can I at least have my posts back? This is the most counterintuitive result I could have ever imagined.
Thank you!!
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Inappropriate?Update: We've reached out to three different senior contacts within the organization, and are waiting to hear back. We *will* get an answer even if we have to drive down to their offices. Stay tuned.
I’m anxious, so anxious
3 people say
this answers the question
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Inappropriate?Hi Thor
The same thing happened to me. I received an email back from a customer service representative saying that I needed to use my legal first and last names in order to reactivate my account. I have replied the email and am waiting for a response.
I’m frustrated
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Inappropriate?Thor, I think it's great that Satisfaction is being used in lieu of Facebook's own support channels -- this is basically what the point of Satisfaction should be -- but I wonder if it should be Satisfaction employees (such as yourself) acting as a kind of BBB or if Satisfaction should provide some mechanism for redress to the folks who are actually experiencing the issue.
I commend your offer to "drive down to their offices" and think that in these circumstances, with our contacts, we could of course actually do that... but as that doesn't scale, I'm wondering if Satisfaction could offer tools that let people organize themselves to take action and get results rather than having Satisfaction bear that burden.
I'm not saying that you're in the wrong this time or that you shouldn't follow up with Facebook (I'll do the same) but that there seems to be a second-order opportunity for Satisfaction to offer tools to enable people to get satisfaction for themselves without having to resort to pitchforks.
I’m pondering
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Inappropriate?Hi Thor,
Your efforts are definitely very helpful to people experiencing login problems on facebook. I have the same problem here for almost 30 hours. When I try tologin it says "Incorrect email/password combination." And when I try to reset my password I get the message "Unregistered Email The email address you entered has not been registered." I have written about this problem to info@facebook.com, privacy@facebook.com, and login@facebook.com several timesupto now but didnot get nothing but auto-replies. I can still get notifications to the mail address I use to log in and I can even see my profile forma friend's account. What should I do? I have thought of setting up a new account with the same mail address but I fear that this may override my existing profile. And also it would be a great waste of time to inform all my friends on my list about this and to re-add them to this new account. By the way,I did not get any warning or notification from facebook. My account just seem not to function with no reason. Thank you very much in advance for your help. -
Inappropriate?I responded to 6 job postings and Facebook disabled my account because they said I responded to to many jobs in to short of a time
FACE BOOK IS A JOKE and this really angers me because not only does it effect me but my whole family and all my friends I think face book is is run by arrogance or stupidity or both.
I have emailed the every day since its been 5 days now and they haven't responded other than an automated message saying that they were looking into it.
NOT HAPPY WITH FACEBOOK!!
info@eyeaxis.com if any one has any ideas about how to get results from a bunch of jerks
I’m angry and facebook is SAD!
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Inappropriate?Hi Thor,
The same thing happened to me over the weekend. I hadn't recieved any warning about anything on Facebook ever, very rarely posted messages, was only a member of one group, used my full real name, email and birthdate, had a photo of myself with my son in my profile and haven't to my knowledge offended anybody on FB in any way, shape or form. Then on Sunday morning (Australian time) I try to log in and get the message that I've been 'disabled by an administrator'. I feel like I've been pronounced guilty without even being told the charge. I honestly don't get it. I emailed appeals@facebook.com but so far haven't heard anything back.
By the way, great site, keep up the good work.
I’m Dazed and Confused
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Inappropriate?Here's the update: Facebook purposefully obscures this process to make it harder for spammers to game their system. Unfortunately, they're creating a Kafkaesque nightmare for the thousands of innocents who get caught in their web. As a first step in demystifying this process I've posted a list of reasons your account may have been shut down:
http://getsatisfaction.com/facebook/t...
There's a note under that post describing the standard resolution path, which today is limited to sending emails into their customer support black hole and hoping for the best. We're hoping that with your help we can get them to reconsider this cold, authoritarian process that considers users guilty until proven innocent (as Glenda Kwek of the Sydney Morning Herald put it in her poston this issue).
Stay tuned.
I’m still working on it
7 people say
this answers the question
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Inappropriate?Hi Thor,
The same thing happened to me 2 days ago. eyusifli~gmail.com.
I sent messages to my friends invited them to group i created and facebook warned me about spamming and I stopped.
Next day I replied one of my friends old message and BOOM, account disabled. -
Inappropriate?I've had a pretty encouraging email exchange with some of the Facebook team. They are hyper-aware of this as an inconvenience to people and said again that the email channel is the only way they can deal with this currently because of the security/privacy issues. My sense is that they're still a startup and they're figuring out how to cope with the enormous increase in usage while maintaining the high quality of the community. As they figure it out we need to keep banging on them to embrace openness wherever possible, because let's face it, it's often easier for companies to shutter up when the going gets tough.
I'll keep updating as I learn more.
I’m encouraged
2 Comments Add a comment
This answers the question
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hey mr Muller, they reactivated my account after i wrote to appeals+nr83181@facebook.com, i pleaded my case and was reactivated after 1 day
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I can't email them at any of those addresses because my computer is a dick.
What should I do? -
