Facebook account reinstated

How did you manage to convince them? Any advice would be appreciated.

--Ruth

I don't see why everyone online is assumed either a perv or a spammer? Remember the mid/late 1990s, when smart people were online?! What did ya tell them to rectify things?

They said I was not eligible? What does that mean? I am an adult, and more of a social person than all the fags that think sex is everything..

Mark

if you have an email other than the standard appeals email place, i'd appreciate it

Sb

Hi. first of all thank you to anyone who has responded to my post. After 2 weeks of being exiled from facebook I had my account reactivated. They said something like "We have decided to reactivate your account after careful deliberation and apoligize for any inconvenience". I found the appeals section to be the best to contact, and you kind of wonder about facebook's professionalism in handling reports as they don't formally check reports out fully.
Be persistent and stick up for yourself, without losing your cool.

Hey! I had a similar experience. Disabled Sunday and reinstated Wed...

sheesh.. I've contacted the Attorney General CA division for advice about required services for such a company... customer service. Clear guidlines for users. and a strict procedure for customer complaints..

I guess I'm just hoping to force them to provide user services and procedures that won't allow them to use to their advantage for each case. Not only did they tell me they warned me on several occasions.. but basically told me I was a persistant misuser.. but they can't tell me exactly what defines persistant.. and what is misuse...

a shot in the dark, but I'll keep ya posted if I hear anything

My account is the least of my worries now, now I've *hit the big time*, Facebook's lawyers have sent me a "cease and desist" letter (regarding some domain names I own):
http://u.phoreo.com/zg.pdf

yikes.. be careful of what you post here...

So here's the latest.. not inspiring but if enough people do this then the Attorney General is required to investigate.

Dear Rebecca

***DO NOT REPLY TO THIS E-MAIL*** ***Reply messages will be returned as
undeliverable*** If you wish to submit additional information, please
use our e-mail webform, available at:
http://ag.ca.gov/consumers/general.htm

Thank you for bringing your consumer information to the attention
of Attorney General Edmund G. Brown Jr. Often it is only through
letters from concerned and responsible citizens that our office becomes
aware of consumer problems.

Complaints are used to develop information about patterns of
business activity which might indicate the need for formal investigation or
law enforcement action by our office. Complaints often bring early
warning of what promises to be a pervasive scam. Once a pattern is
discovered, what originated as a private dispute between buyer and seller may
become a matter of broad public interest and thus warrant the Attorney
General's intervention under the state's consumer protection laws.

The Attorney General's staff also invites complaints of consumer
abuse, deceptive business practices and outright fraud in order to
pinpoint specific data for the purpose of sponsoring new laws or requesting
changes in the current law for the benefit and protection of the
general public.

You should be aware that California law does not allow us to
represent private individuals in personal civil matters. In cases of
statewide significance, we can bring legal action on behalf of the collective
legal interests of the people of this state when substantive evidence
is accumulated which indicates that a firm is systematically violating
California law.

Please be assured that your information will be retained in our
consumer files and is of importance in helping this office to organize
its priorities.

Sincerely,

S. Regalado
Public Inquiry Unit

For EDMUND G. BROWN JR.
Attorney General

Mark,

My Facebook account was disabled suddenly and completely without warning last Monday May 19th, after 2-plus years of use and carefully following its rules. I haved never, ever violated any Facebook rule, and yet I got an email out of the blue saying that I had spammed people. I had absolutely done no such thing.

Would you mind sending me an email, advising me about what you specifically did, or who you wrote, to get your account reinstated? If I did not feel so innocent here, I would not be resorting to this. I am just completely stunned that my account's been deleted for no reason.

My email is papical2004@yahoo.com

I would really appreciate your advice. If you have the email address of the Facebook rep who reinstated your account, that would also really be helpful.

Thanks in advance,

Christian

Hey Christian.. you're not alone.. read all the topics tagged under "account disabled"

There is no one here participating from facebook, so you're unfortunately going to have to send emails to every possible address you can find for facebook:

disabled@facebook.com
warning@facebook.com
info@facebook.com
appeals@facebook.com
and reply to the address you got the notice from should be.. something like info+******@facebook.com

all you can do is explain what you were doing.. but if you look to Thors posted message.. 13 ways you can get disabled from facebook.. you'll figure it out.

Good luck.. I've been sending letters to other governing bodies like the Attorney General CA, and if they receive enough complaints they will have to investigate and hopefully force them to produce a more specific Terms and Conditions, Code of Conduct.. and more importantly some sort of Customer service contact.. and.. guidlines that they have to follow for disabling an account.

I got accused of repeatedly being warned for my persistant misuse but was only warned.. then disabled 2 seconds later... I asked for proof. They could provide none. But.. I did get reactivated.. and sighed a big sigh of relief

alberto mario

My Facebook account was disabled suddenly and completely without warning last saturday May 31th, after 2-plus years of use and carefully following its rules. I haved never, ever violated any Facebook rule, and yet I got an email out of the blue saying that I had spammed people. I had absolutely done no such thing.

Would you mind sending me an email, advising me about what you specifically did, or who you wrote, to get your account reinstated? If I did not feel so innocent here, I would not be resorting to this. I am just completely stunned that my account's been deleted for no reason.

My email is amro_0213@hotmail.com

I would really appreciate your advice. If you have the email address of the Facebook rep who reinstated your account, that would also really be helpful.

Thanks in advance,

I’m frustrated
Add a comment

my account was disabled as well and i was very frustrated. after about 3 days i got this email and was reinstated, i emailed them many time, try to stay patient

this is the email i got:

In an effort to control a spam and phishing attack, Facebook's systems have accidentally disabled your account. A small subset of Facebook users had their accounts taken over when they provided login information on a malicious website or downloaded a virus to their computer. These people's accounts were used to spam friends with weird messages and Wall posts. When Facebook's systems detected this, the accounts were quickly shut down.

Unfortunately, we disabled some accounts that weren't actually compromised, including yours. We're working to refine our detection systems so this doesn't happen again. In the meantime, your account has been reactivated, and you can log in with your normal email and password.

To learn more about Facebook security, check out our Page here: www.facebook.com/security <http://www.facebook.com/security> . It includes tips for how to be safe online as well as links to free anti-virus software.

We sincerely apologize for any inconvenience this has caused.

My account was disabled today and I am unable to get a response from them

My account was disabled today and I am still unable to get it reinstated.

I sent emails to all of those facebook recipients, saying (copy+paste) what Thor said about the 5 ways to do that thing.

""Here are some ideas that come to mind that would help breed mutual trust and shared responsibility inside Facebook:

1. The most novel idea: Friends of each disabled user would be able to see the the disciplinary action in their activity feed ("Thor's account was disabled for suspected spamming") and then they'd be able to vote "Agree" or "Disagree". This would turn this into much more of a community policing approach and would undoubtedly work much better.

Here's the more procedural suggestions:

2. Clear guidelines (not necessarily specific triggers) and up-front warnings about the sudden death policy

3. A reliable and well-defined path to reinstatement; this means published timeframes and transparency in the review process (i.e. it shouldn't be "guilty until proven innocent")

4. A public discussion space with Facebook participation for users to explain themselves, and for Facebook to respond openly; people should be able to rally friend networks in their defense.

5. Reputation should be worth *at least* as much as arbitrary behavior triggers in deciding which accounts get shuttered. "" --Thor

Hello everyone.
24 hour back my FB account was disabled. I played Mafia Wars massively. 8 days. I was good, but needed to post many many posts on the application's wall.
I slowed down after warning but it came out it wasnt slow enough... And got account disabled :/
Then i looked for help in google. Found also that page and helped me so i have to write something to help others :)

I wrote to:
customerservice@facebook.com
abuse@facebook.com (that one gave me reply)
appeals@facebook.com
info@facebookmail.com
warning@facebook.com,
disabled@facebook.com

I politely wrote what happened and it wasnt my intention to harm anyone or violate any Terms. Also told i wont do that again. Send couple of emails in that 24 hours. Was really happy and surprised seeing reply :-)

Here's what i got:
---------------------------------
Facebook Support to me
show details 5:00 PM (1 hour ago)

Reply

Hi G***,

Facebook has limits in place to prevent behavior that other users may find annoying or abusive. These limits restrict the rate at which you can use certain features on the site. Unfortunately, we cannot provide you with the specific rates that have been deemed abusive.

Your account was disabled because you exceeded Facebook's limits on multiple occasions when writing on Walls, despite having been warned to slow down.

However, after reviewing your situation, we have reactivated your account, and you should now be able to log in. Please be aware that if your account is disabled again, we will not be able to reactivate it. Once logged in, please slow down the rate at which you write on Walls. We appreciate your cooperation going forward.

Thanks for your understanding,

Rachel
User Operations
Facebook
------------------------------------

So, thats all folks, thanks Kenny and others.
Good luck everyone in getting your account back.

Chers!
G.

I got disabled yesterday.. and have sent many emails to them.. no reply yet.. maybe they don't work on weekends?? I hope to get some reply during the course of next week.. I really want my account back.. I was an admin of a successful group (with over 3000 members), I had 150+ friends and I have posted lots and lots of pictures... I don't want to lose all that time and effort!!!

I got this reply after 2 days... does it mean anything?? Will my account return?

Hi Malhaar, Thanks for your email. We are sorry to hear that you are experiencing these issues with our site, and we have forwarded your message to the team best able to respond to your inquiry. They will be happy to assist you with this and will be in touch with you soon. In the future, please refer to our Help Center (http://www.facebook.com/help.php) if you are having account issues. Thanks again for contacting Facebook, Anthony
User OperationsFacebook

I got disabled yesterday. Initially I sent a message to disabled@facebook.com It came back with an automated response. But I replied back to abuse+diffwdu@facebook.com and got a response from Jada saying they were unable to verify the ownership of my account and that's why it was disabled. I've been using it for awhile now and not sure why all of a sudden they disabled it. I only have one profile picture on it and maybe that's why it was flagged.

They requested a scanned copy of my driver's license to confirm ownership. I hope they'll re-activate my account soon.

Hey guys, My friends in the same boat.. Im not sure how u guys feel about homosexuals but respect my views and i'll respect yours.. anyways, my friend.. whos gay, Im his best friend aka fag hag.. and facebook deleted his pics bc he was kissing his bf. all my my straight friends have pics of them making out with their friends..even lisbians going at it!.. Facebook will allow chicks making out but not guys?????? Discrimination.. heres my problem.. everyone here is talking out the Attorney General CA, .. im in canada.. ontario.. who can i contact besides going straight to the news? Facebook also took away his status saying he was in a relationship with a male name.. they took away the right to respond to msgs as well. If anyone can pls help it would be greatly appreciated! Thank you very much.

I was deactivated yesterday and have been trying to get back on all day and night. No response yet. I sent emails to all of the above. We'll see what happens.

Dear Sir,

I was not active in facebook for a while and many of my friends had been recently joined facebook so I had added them as I have known them for quite a while.My intention was sincerely not to harass someone neither to break the rules of facebook.I respect facebook rules and regulations.It was just a honest mistake and I didnt mean to annoy or harass someone.

I assure you that I wont repeat this again and I would not send friend requests .Please activate my facebook account back as my close friends and relatives are there on facebook and I would love to be in contact with them.

I am extremely sorry if I have caused any trouble to someone.Please I beg for my facebook account.I am so sorry and apologize for my mistake which was not intentional.

Thank you once again.
Anurag Bhatnagar

At times it takes time for them to reinstate the account. Give them some time.

It has been two weeks plus for me
Have not got my account back yet

when was the last time you wrote to them?
did you get any reply from the facebook team?

I have been writing to them so much to diffirent emails
I thought I would try from another email account which i then got talking to some one who asked me to email from my regsitred account which I did but then I got told they cant help

I have emailed them twice yesterday

I have noticed when I email from my non registred email account I get a automated reply email back but if email from my registred email account I dont

Please help me

You have to wait for them to reply. Just to let you know, many have only received a reply only after 3-4 weeks as there are millions of incoming e-mails of such and there are only 200 customer service people to attend to these messages.

Why did you get disabled in the first place? Did you violate any of the rules on facebook? There has to be a reason why they disabled you. Also you should receieve a letter from the facebook team while waiting.

what facebook adds did you write to?

Wait just a second, they e-mailed you saying that your account was disabled because of harassment?

Did you message people too fast by copying and pasting messages?

If that was all that happened then they will reinsate your account. Its only a matter of time before they look at it and enable it again.

You have to wait for them to reply you with their decision. But if all you did was wish your friends then yes, they won't have anything against you because you were indeed only messaging your friends.

Yes I believe that is why they disabled your account.
Wait a couple of days and see if they reply you. They should reply you once they read your mail. Another way is to right an appeal and apologize and convince them that all you need is one last chance. They will enable your account.

Well, I do know how to write an appeal that would make them want to kill you. Don't worry about it, just wait until they reply.

It might take sometime but they would do it.

thanks for that joke
Hey was only asking as your expirienced and your thoughts

Thanks for the confidence
Do you want to take a crack on how long they are going to take please
HA HA

lol. no problem about thatl. They should take a week or two. It depends really. But just to speed it up, mails them every 3 days. That way someone there will be bound to read it.

All in i'd say it should be alright in 2 weeks or less.

Hi
Well the thing is confusing i emailed them from my other non facebook registred account and i got an automated reply but if i mail them from my facebook registred account i dont get an automated email

Have they blocked my email address or what
can they do this , will they do this ?

relax. you will have to wait.
even if you message them from another account it won't work. They will request that you use you disabled account mail add.

No. they will not blobk your add. give them time. You will have to be patient.

Hi
I need some afvice on what to send to facebook email
I was told to email them every 3 days
so tell me people what to email them and to which email to send 2 them

Thanks for your help

Yes. Send them mails every three days,
One of the ways to get you account back is to describe your accoun profile picture to them. Tell them you will send them any additional details and tell them that if you ever get disabled again they can block you for good. Just make them a deal and convince them that they have the power to cancel you off if this ever happens again.

Hi
So you want to tell me what kind of words to use
as you seem the master of this

which email do i send to

been doing this no joy
no reply

i need some help
some one who works for facebook
need my account back pls