Maintenance lasting over 24 hours
When I have tried to login over the last day plus, I have gotten a message saying that my account is not available due to maintenance and to try again in a little while or a few hours. For a while, friends could not see my profile.
I have cleared the browser cache in Firefox. Tried IE. Tried at work on multiple systems and am getting the same errors.
I can't find any real support to contact.
Actual errors I am getting are:
(If there are login cookies)
____________________________
http://www.facebook.com/common/error....
Sorry, an error has occurred.
We're working on getting this fixed as soon as we can.
Go Back
____________________________
(No cookies)
https://login.facebook.com/login.php?...
Account Unavailable
Your account is temporarily unavailable due to site maintenance. It should be available again within a few hours. We apologize for the inconvenience.
____________________________
Any suggestions?
I have cleared the browser cache in Firefox. Tried IE. Tried at work on multiple systems and am getting the same errors.
I can't find any real support to contact.
Actual errors I am getting are:
(If there are login cookies)
____________________________
http://www.facebook.com/common/error....
Sorry, an error has occurred.
We're working on getting this fixed as soon as we can.
Go Back
____________________________
(No cookies)
https://login.facebook.com/login.php?...
Account Unavailable
Your account is temporarily unavailable due to site maintenance. It should be available again within a few hours. We apologize for the inconvenience.
____________________________
Any suggestions?
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This reply was removed on 05/05/09.
see the change log -
Inappropriate?I was able to log in last night. My outage was about 36 hours.
I will leave this open until you all get back in. Please post here when you regain access. If there are enough of us, perhaps someone will let us know what is going on.
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Inappropriate?Have you had any luck? I'm having the exact same issue. I am able to log in using other people's accounts (like my husband's or son's). Friends have told me that they've had the same problem and it eventually goes away. It sounds like that's what has happened with you. Like you, I tried clearing the cache, using a different browser, etc.
Please keep me posted as to your situation, i.e., whether it recurs or what.
I never thought I'd get this addicted to FB! It's really annoying I can't access it! -
After four days I just went ahead and make a new page. How long did it take for yours to get resolved? -
Inappropriate?One more thing; has anyone been able to locate an email for support at FB? all of the addresses I've tried have bounced.
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No, never found direct support. I did fill out a generic-looking form with an autoreply that says 'we don't answer every submission'... not expecting anything. -
Inappropriate?I never heard from anyone @Facebook
It came back after about four days.
I love the "Facebook employees are here to help." banner at the top of the page. -
Well this is day four hitting five. The only response I did get was from the dept that handles pages that have been shut down for a reason. They told me I wasn't banned and didn't have any complaints. I keep in touch with so many relatives and friends out of state that it's really disappointing. -
Inappropriate?My Facebook account has been unavailable due to maintenance for 3 days now.
Aside from the fact that this sucks, I would have at least had a better opinion of Facebook had they sent me an email in advance notifying me of what they plan to do to my account and how long it's gonna take.
Now, I do think that my account will become available at some point in the next month, but this has left me with a really bad experience with their product. On the bright side, I opened a Twitter account yesterday ...
I’m disappointed
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Fourth day for me with no explanation at all ???? -
Still no luck here. No reply from Facebook "support". Nothing. -
There is no Facebook 'support'... this my 4th day without access to my account and no email in my inbox with an explanation. Facebook sucks! ... Plus, I think that the banner on this site ('FB emaployees are here to help') is a lie; they probably have the cleaner registered or something... -
Inappropriate?day 4 for me. No login...maint error, no solution, no FB support at all. Shabby service.
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Inappropriate?day 3 for me.... no login .. it says
Account Unavailable
Your account is temporarily unavailable due to site maintenance. It should be available again within a few hours. We apologize for the inconvenience.
No solution...
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Inappropriate?Same problem here, I just don't understand why Facebook won't even acknowledge the problem
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Inappropriate?same to mee, ican't log on since last friday... FB.. what's going on¿
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Inappropriate?I havent been able to get on since Saturday night!Please check out this link
and post I sent the link to a bunch of newspaper writers. http://relativelybored.wordpress.com/... -
Inappropriate?Hi,
Thank you for submitting this bug report and taking time to help us improve the site. Unfortunately, we are unable respond to every bug report individually, but we are reading them.
Screen shots often help our team diagnose problems that users are seeing. If you'd like to submit a screen shot with your report, please follow the directions listed here:
http://www.facebook.com/help.php?page...
Once you have saved the screen shot, attach it in a response to this email. If your issue is unfamiliar to our team, we may contact you for more details. If we have identified and are troubleshooting your issue, we will not need to contact you for more details. We appreciate your patience.
Thanks,
The Facebook Team -
R they kidding??? That link they sent u is for a page with instructions on how to take a screenshot (i don't think people have problems there) ... no email address to send it to ... great ̈support ̈ indeed, FB team!
Plus, what do they need a screenshot for?! ... the message is straight forward : ̈Account Unavailable
Your account is temporarily unavailable due to site maintenance. It should be available again within a few hours. We apologize for the inconvenience. ̈ ... They should figure it out!... Seriously?! -
Inappropriate?I've been locked out since Sunday night. Same message. I received a response from support stating "We are aware of the problem that you described and apologize for the inconvenience. Unfortunately, we do not have a specific date for when this issue will be resolved but hope to fix it as soon as possible. We appreciate your patience."
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Still down as of Thursday morning. -
Inappropriate?I have been down for four days now. Sent multiple emails to them no response. Not only can I not log on but friends have told me they can't view my profile when they are on-line. Not sure what is going on, but really annoying since no advance notification, and secondly no notification after the problem wasn't fixed for a few hours.
Looks like they had a system crash and they are trying to restore out data back to another server. What I also find a little bit suspicious none of this is in the press. Usually it makes it to the press so I am going with the system crash theory.
I’m frustrated
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Yippee Yea, probably they got so many complaints they had no other option but to admit it. What a bunch of wasters. -
Good to know... thanks for posting the link. -
Inappropriate?Sane here! No response since sunday morning.
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Inappropriate?SAME!! this is so frustrating!!! day 3 and reeeeal sick of it! ya think with all these e mails there getting that they would actually do something about it not just ignore us!!!!
I’m pissed off
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Inappropriate?Same here, 5 days now and yes no replies to any emails. Just not good enough
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Inappropriate?day 5 now.. but we're getting some progress... check this out-
<http://www.pcworld.com/article/173238...> -
Inappropriate?Hi,
just to let you know guys, my FB account has not been accessible for the
last 5 (FIVE) days. I emailed Facebook (info@facebook.com) at least 6 or 7 times but did not get any reply. -
Inappropriate?gosh... day five for me now and it sounds like I am in the same boat as a bunch of you... I read one site that said it was a database issue and it would be resolved in 24 hours ... but that was 24 hours ago....
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Inappropriate?I'm glad I just started a new account because I don't think this is going to be "fixed" by anyone.
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Inappropriate?Whao new update from Facebook just minutes ago
Sorry, due to site maintenance your account is unavailable at this time.
We are currently experiencing an extended site maintenance issue that is preventing some users from accessing their accounts or Pages they may administer. Rest assured that your account has not been deleted or compromised. Your original account will be restored as soon as possible so there is no need to create a new one. We sincerely apologize for any inconvenience you've encountered while attempting to log in to Facebook during this time.
You can stay updated with the progress of this bug by visiting the Help Center.
I’m frustrated
1 person says
this answers the question
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Yea! I saw that too...
WTF :( -
Inappropriate?nche facebook ulero, nos chingo a todos..sele jodio la base de datos, si fuera solo eso, ya hubiera tirado un respaldo, aki nos llevo la rga.. atodos.. hay que hacer otra cuenta ni pedo
I’m WTF
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Inappropriate?Going into day #7, still can't access my account. I am thinking of opening a new account and then (when or if comes available) close the old one.
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I made a new one the fourth day. After four days down you really have to wonder what happened. -
Inappropriate?I would give anything for my old account back ,but it doesn't look good... going on my 8th day
I’m Sad about the whole thing...
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Inappropriate?My account is still not available... 9 days ... it's frustrating!! I don't wanna create a new account, but they leave me no choice ... :(
I’m frustrated and disappointed
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Inappropriate?my account it's back!! before 10 days,,, :S-
1 person says
this answers the question
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Mine too, finally! -
Mine too, finally! -
Inappropriate?I just got the same error last night...It's been 24 hours now...So I'm hoping my delay is not as long as some other people here.
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Inappropriate?I created a new account last night, sent invites to my friends again, and finally, this morning (10th day) FB restored my account. I was able to login, see my profile, post stuff, and was shown the notification below:
...
You may not have been able to access your account over the last several days. We're sorry for the inconvenience; an extended technical issue affected a small number of Facebook accounts, including yours. We have done our best to restore your account to its most recent state, but some data and settings may not be current. In order to be cautious, we defaulted some of your privacy settings to their most restrictive settings. You may wish to review your privacy settings and reset them. In addition, some of your content may not be up to date. This includes:
* Photos or content you may have recently added or deleted.
* Friends you may have recently added or removed.
* Other content you've added, sent, received, or posted.
All of Facebook's features are working, and you will be able to communicate and share information with your friends just like before. We recommend double checking your settings, applications, friend list, etc. to make sure everything is in order. We appreciate your support of Facebook and are taking steps to ensure these sorts of problems do not happen again.
If you encounter any problems with your account over the next few days, let us know here.
I’m happy my profile is back ... I'm disappointed with FB
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EXACTLY WHERE DID YOU SEND THE BUG FOR THEM TO GET BACK TO YOU BECAUSE I'VE BEEN HAVING THIS PROBLEM FOR AT LEAST A MONTH NOW -
Inappropriate?I have the same problem too.
It is a free tool for us to utilize, they won't get any complaints out of me. When it gets back up and running, I will continue to use it, just like most other people. I could see if we were paying for it, then we would have a legitimate complaint...they are providing a free service, FREE! They don't OWE us an apology, they shouldn't have WARNED us about anything, okay, off of my soapbox now...
I’m happy
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Just because it is free does not mean you can't be disappointed. That is just stupid. Breathing air is free, does not mean that I cant complain about pollution.
Dumbass. -
Just because it is free does not mean you can't be disappointed. That is just stupid. Breathing air is free, does not mean that I cant complain about pollution. -
jtibbetts1, they serve you targeted ads and make money off of YOU! who knows how much money they have made off of advertisement impressions or clicks on your profile... you have a right to complain. -
jtibbetts1, they serve you targeted ads and make money off of YOU! who knows how much money they have made off of advertisement impressions or clicks on your profile... you have a right to complain. -
Inappropriate?Woke up this mornign to find this error on FB
"Account Unavailable
Your account is temporarily unavailable due to site maintenance. It should be available again within a few hours. We apologize for the inconvenience."
It let me log-in once for a brief time and then logged me out, and now I get that stupid error message. I hope this doesn't last day like it has for some of you. Some of these posts more than 5 months ago! Crazy, you would think they would have figured it out by then.
As far as being a free service, whatever they make money off of ads! just like every other site out there only this is more popular. If they keep this crap up someone will develop a better system and pissed off people like myself will try it out. People thought MySpace was the best, now it's Facebook. It's oly a matter of time, you piss off enough people!
I’m frustrated
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Inappropriate?Glad it's not just me, but appalled that this sort of thing affects so many!
I tried to clear cookies / cached files / etc... Nothing. Tried other browsers... Nothing. Even tried logging in with my iPhone... Nothing. Something is wrong here.
I’m disappointed
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Inappropriate?Great.. I am having exactly the same problem for a day now. It's surely annoying.
I thought it was in Denmark only, as me and some of my friends here have the same problem and people in Germany don't... but obviously I am wrong...
Was your problem solved?
I’m pissed off
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Inappropriate?I've been having the exact same problem all day. I first tried logging in around 12:30 pm, and it was unavailable. It's now 7 hours later and it's still unavailable. I've had my account down for maintenance before, but never for this long...
I’m going through FB withdrawal
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