My Facebook profile has been disabled
Well, earlier today, my Facebook profile was deleted for misuse of the message feature. I am not a spammer, and I was not spamming. I was simply repling to the many messages and threads I had between friends. I was warned before my messaging fuction was taken away for a few hours. After this, I was again warned, but then my account was simply disabled. I was unaware of what the limits were. How am I supposed to obey the rules when I don't know what they are?
I have sent polite emails to all of the following addresses hoping to get a response.
appeals-comment@facebook.com
comment-info-rt@facebook.com
info+ngqrvqs@facebook.com
info@facebook.com
appeals@facebook.com
appeals+ngq0zsr@facebook.com
disabled@facebook.com
I am still waiting for a response.
I have sent polite emails to all of the following addresses hoping to get a response.
appeals-comment@facebook.com
comment-info-rt@facebook.com
info+ngqrvqs@facebook.com
info@facebook.com
appeals@facebook.com
appeals+ngq0zsr@facebook.com
disabled@facebook.com
I am still waiting for a response.
66
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
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Inappropriate?Alright, I received a response today from the appeals+ngq0zsr@facebook.com address and my account was re-activated.
I’m very happ!
1 person says
this solves the problem
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Hello,
Did you waiting for 5 months unti l get answer and back your account? -
hey please mister T_L_H ....please get my account reactived......i know you can do it as you got your account re activated ....thank sir .....rahulanthonis ...:) :) -
getsatisfaction has a built-in spell checker, use it folks! -
Inappropriate?I had the same problem, account was disabled. They had stopped me from sending messages but that ban was lifted after a couple of hours. I sent one message after the ban had been removed and the account was then disabled. Emailed disabled@facebook.com but haven't heard anything back (apart from an automated response). I then received a text from one of my facebook friends asking what had happened and they mentioned 5 of their other friends had also vanished since yesterday.
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Inappropriate?Try sending to all of the emails I have mentioned. I received a reply within two days. I think politeness helps. I apologized and mentioned that I was simply unaware of the limits, and they replied and told me to be careful and abide by the rules, and they reactivated my account.
I’m happy
1 person says
this solves the problem
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Inappropriate?As it only happened late last night i'll wait until tomorrow before I email again. The strange thing is I don't have that many friends on it (18 I think), so I don't send that many messages. So i've no idea how I hit their sending limit. Talking to my friends on there (via msn etc) they are all now worried they might get banned and I'm sure they will mention it to their friends, who will mention it to theirs and so on. Which can only be bad news for facebook if people are scared to use the system.
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Inappropriate?My account has just been disabled for sending too many messages, I've emailed all those address. Fingers crossed I get a response.
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Inappropriate?Facebook have said the following "Your account was disabled because you engaged in behavior other users reported as harassing in nature. It is a violation of Facebook's Terms of Use to harass users on the site, whether through unsolicited messages, friend requests, pokes or other features. We will not be able to reactivate your account for any reason. This decision is final."
All I was doing was sending messages who users who sent me messages and now facebook will not reactivate my account.
I’m confused
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Inappropriate?I made a really stupid mistake.
I put up a profile pic which violated Facebook's rules.
I got the following message when trying to access my profile: "Firefox has detected that the server is redirecting the request for this address in a way that will never complete." & "This problem can sometimes be caused by disabling or refusing to accept cookies."
I sent messages to all the emails above. I really hope things work out.
I have a paper due tomorrow and this lack of Facebook is really just getting me stressed out and I can't work on my paper as a result!
I’m frustrated
1 person says
this solves the problem
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listen...just email facebook..although you might have to kiss some asses ;) ... email them and tell them that you didnt do anything wrong,you're sorry, and you wont do anything bad again,and tell them you didnt know their terms of service of the website, and you'll read it....email them to:info@facebook.com,appeals@facebook.com,disabled@facebook.com,login@facebook.com,....there are other facebook emails,but these are enough...AND belive me..YOU DONT WANT TO COPY AND PASTE THE EMAIL LETTER YOU'RE GOING TO WRITE...DONT DO THAT !!! -
Inappropriate?Sorry about this. I mean how long did u wait until you get answer and if finally you have your facebook account back
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Inappropriate?my account has only bin deactivated for like 6 or 7 days, me and a firend were arguin on facebook n they disabled bouth of our accounts n they reactivated her account but not mine so idk whats goin on
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Inappropriate?guys...relax...just wait for 3-5 days..and everybody is getting their responses :)
I’m excited
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Inappropriate?i got mine back after 7 e-mails they said i sent too many messages. but where does it state the limit.
I’m happy
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Inappropriate?http://getsatisfaction.com/facebook/t...
Stick to these rules by now...
yeah Marie,,,im happy too for you :)
I’m happy for marie
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Inappropriate?Well, this is terrible. Facebook needs to be stopped. There is an equivalent service run by google which somehow seems fairer. If you still need to use Facebook just create a new account. It’s the easiest way, you won’t be breaching terms and conditions because you only have one account working.
The other method is through their telephone and address.
The Google equivalent is called Orkut. Maybe it pays to join several community systems rather than one as a back up.
Let it be a lesson for all!
I’m indifferent
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Inappropriate?Facebook disabled my account saying I was spamming. I was not spamming at all. I added the "advanced search application" and searched for people in my area (Fort Lauderdale network), in my age range (20-35), with high IQ scores (120+). I got 20 results, and when I clicked on "Send Message" next to the result, the application automatically drafted a message that said "Hey there, I found you using the Advanced Search Application. Do you want to chat?". I sent the pre-written email that is created by the facebook application itself to the 20 people who met my search string, and then facebook disabled me for spamming?!?!? I was not promoting any product, website, or anything else. I just sent 20 emails to people who met my search criteria, and the message wasn't even generated by me. It was generated by the facebook application! I asked Facebook to reactivate my profile due to this innocent mistake, and this is what they said:
**********
Hi David,
Facebook has limits in place to prevent behavior that other users may find annoying or abusive. These limits restrict the rate at which you can use certain features on the site. Unfortunately, we cannot provide you with the specific rates that have been deemed abusive.
Your account has been disabled because you exceeded Facebook's limits on multiple occasions when sending messages, despite having been warned to slow down.
After further review of your account, we have determined that you violated our Terms of Use by misusing our site features to harass other users. We will not be able to reactivate your account for any reason. This decision is final.
Thanks for understanding,
Clark
User Operations
Facebook
***********
They suggest I was "warned to slow down". There idea of warning is this email that was sent to my personal account that I didn't even check until AFTER my account was already disable... notice it doesn't say Faceook **WILL** consider it spamming, it says Facebook **MAY** consider it spamming, which makes me think that even if I did get the email before it was disabled that I would have continued sending the form email to the 20 people because it clearly wasn't spam, so the MAY would not apply to me. Apparently it did.
Here is there "warning" message:
******
Hi,
Our systems indicate that you've been misusing certain features on the site. This email serves as a warning. Misuse of Facebook's features or violating Facebook's terms of use may result in your account being disabled . Thanks in advance for your understanding and cooperation.
If you have any questions, please contact warning@facebook.com from your login email address.
The Facebook Team
******
It just really sucks because it took me weeks to create a great profile, and now it's gone because of innocent misunderstanding that crated by the Facebook application itself. If it didn't pre-write the messages, then each message I sent would have been different. Facebook should disable the Advanced Search Application!!!
If anyone knows how I can get my account re-established, or if anyone from Facebook is reading this, PLEASE reactive my account. This was an honest mistake.
Thanks,
-Dave
irvinesurferdave *[at]* yahoo
I’m frustrated
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OMG...im so sorry...
you can ALWAYS try MySpace, which is more popular and even more advanced...and you can always make another profile if u wanna...
t.c. -
OMG...im so sorry...
you can ALWAYS try MySpace, which is more popular and even more advanced...and you can always make another profile if u wanna...
t.k. -
Inappropriate?please let me add another voice. i had been an early adopter of Facebook, and have since been a vocal proponent of theirs. i've been disabled for four days, and have since emailed disabled@, info@, appeals@, Mark Zuckerberg, and Benjamin Ling.
thus far, no reply. my profile was linked into three networks (i've got three jobs) so i couldn't even start a new profile without also signing up for new email somewhere.
at this point i'm not sure i even want to continue using the service despite having previously been one of their evangelists. hopefully the tipping point works both ways.
I’m frustrated
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Inappropriate?HEY I JUST WANT TO SAY I GOT MY PROFILE BACK. JUST INFORM FACEBOOK THAT U DID NOT SPAMM ANYONE. AND EMAIL THEM DAILY.
I’m CALM AND HAPPY
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Inappropriate?Facebook finally re-activated my profile. I did as SadOne suggested and emailed them every day insisting I was not spamming. I even went to the better business bureau online (bbbonline.org), where they listed the contact info for the executive in charge of customer service, who I also emailed. My account is now back up and I'm happy :) I guess I "Got Satisfaction!"...lol
I’m happy!
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Thanks Dave, I will try to do that. I was disactivated yesterday. -
Inappropriate?who's the executive / customer service guy listed on BBB again?
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Inappropriate?I'm in the situation where a few Facebook staffers are targeting me for removal.
I’m looking to form a fight back group
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Inappropriate?Guys, I'm also currently disabled through no fault of my own, but thanks to consistent and ongoing troll activity. This is now the second time this has happened and neither time was I warned or given reasons. I have never used this account to break any rules.
If anyone wnts to contact me about this, or the other - nw legal - issue I have raised against FB trolls/stalkers, please feel free to contact me at: patsypatsypatsy @ hotmail .
(remove spaces, obviously)
Seriously tempted to launch a website aimed at dealing with these com proflific unfair bannings. The guy currently targetting me uses at least 6 fake profiles, yet seems to avoid all reproach. This is not only unfair, it puts our security at risk, as I have also now had both my personal pics appear all over FB, and a potential fraud alert flag up on my bank account; I swear they are all connected.
Cheers guys, all the best to anyone else missing their account!
I’m incredibly annoyed but not, as my friends all now probably think, dead
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Inappropriate?the facebook wont send me an return email ......and my acount is disabled i tryed to link disable@facebook.com didnt worked?
I’m sad
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Inappropriate?OK, stick with it, folks, I got mine back after a few days of begging and emails.
I had to prove who I was, as I was reported for havng a fake account.
You can try: idrequests@facebook.com, enclosing a pic of your passport or driver's icence with any sensitive info blacked out. They do not keep these on file :)
Good luck
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who would really trust Facebook when they don't follow their own rules? I have a privacy complaint with them, and they won't respond. -
Inappropriate?FoxyBlue, why does Facebook need even more personal information? Why beg to some ignoranus on a power trip? Sorry but I wont be whoring out my privacy or dignity and neither should you or anyone reading this topic. Expose Facebook for what it is !
I’m astounded
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Inappropriate?Doesn't anyone get Facebook does not give a shit, they want you to beg. They should be begging for forgiveness, a big court case is the only way now.
I’m ready
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Inappropriate?I'm curious. Are you the same Galen Thurber that has been accused of being a prolific internet hacker? The Galen Thurber that was accused of hacking Hyperlobby and other flightsim sites? The same Galen Thurber that claims to have been a victim of unfair banning on many other sites? Just curious. If you are, you seem to be a frequent victim. I feel for you.
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same guy, same target of slander and libel. I'm not even a programmer yet I'm blamed and attacked mercilessly. Being stalked and threatened is not a joke, so if you are sincere then thank you. Discrimination and cyber hate crimes need addressing. Facebook discrimination needs to be exposed and fought. -
same guy, same target of slander and libel. I'm not even a programmer yet I'm blamed and attacked mercilessly. Being stalked and threatened is not a joke, so if you are sincere then thank you. Discrimination and cyber hate crimes need addressing. Facebook discrimination needs to be exposed and fought. -
Inappropriate?Like I said, they do not keep this info in file. You might like to espouse conspiracy theories, but these rukles are there to protect us; I should know. I have also been stalked and abused on FB byy morons with no life.
But if you don't really want your FB account back, that's your lookout, Mr Thurber.... I wanted mine, and I got it, no begging, just common sense. My story is here to offer hope and advice to others.
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espouse conspiracy theories? That is insulting and belittling. You've been 'stalked' hmm, no doubt as much as I have been: you had someone impersonate your consulting business? you had someone come slash your tires? had someone threatening to shot you, had cyber attacks on your computer for months at a time, had your ISP unjustly ban you? threats to bomb your University, had many web site shutdown due to false abuse reports ....
?
The rules are NOT being followed by facebook staff, they are rogue bigots that need to be fired.
Foxyblue, you did state yo 'begged'
Let's deal with the letter you sent to Facebook. Let's see some facts and an apology to me. -
Inappropriate?hi, i have problem with my account on facebook, my account Besi Pashaj is disabled for facebook, i dont know the reason because in my e-mail is not come anything,and i do it anything bad. i like to enable my account because i have the friend and family in my contact. Please Help me .thanky for accepting my request,i like to help me for this confusion. My account in facebook is besi_pashaj@hotmail.com Thanky bye
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Inappropriate?thanky galen. if you help me i will be for honor. thanky
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Inappropriate?On sunday 3 aug 2008 i had my Facebook account disabled for the first time for 2 reasons, 1. too many friend requests although i was warned but i foolishly did not know there was any number limit! 2. i apparently violated their terms of use by harassing others which i am totally unaware of and they wil not provide me with specific details. I have never spammed or sent/posted anything offensive ever.
Since sunday iv emailed Facebook umpteenth times and today i got a reply back from Kieren saying dey wil not reactivate my account for the above reasons. I have apologised to them again and again as it is my first disable, i have even suggested they reactivate my account temporarily for say a month and if there is any wrong doing on my part they can delete me permanently, i will never make a friend request again, my promise.
Facebook has denied access to me at avery crucial time when i am grieving the death of a child relative, i wanted to use Facebook to grieve with my family on my list, so facebook would have helped in our griveing process.
Im a normal guy who has been an ardent fan of Facebook and i have apologised again and again so please Facebook, may i have my account reinstated as soon as possible. IV BEEN PUNISHED MORE THAN ENOUGH. THANK YOU
I’m sad
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sorry for your loss and loss of social grieving, sad to report Facebook is not compassionate nor fair, they have no accountability to what they do to their users. Their rules are just words not a commitment. i would suggest youtube, hi5, myspace accounts.
If you want bypass a great deal of discrimination by Facebook staff, I'd suggest getting another email from say gmail.com and signup to Facebook as single Christian female (yes I am strongly implying discrimination by Facebook staff, as xian females have great difficulty getting banned). Add a dozen of fake friends (search for Jesus, Santa Claus, dead celebrities and war heroes), that will let you bypass the security codes (yes Facebook rewards you for having fake friends). Then add family and friends (let them know it is you in disguise) -
Inappropriate?Thank you!
In my case it was solved overnight.
I emailed: appeals+ngq0zsr@facebook.com
My account was reactivated thanks to you.
I’m eddy
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Inappropriate?my account in facebook is disabled. i dont know the reason why facebook disabled my account, i am old member in facebook. this is not good, is not fair. if the facebook not resolve my problem, and said sorry for disabled my account, for me is fakebook not facebook, bye
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Inappropriate?My facebook account has been disabled. I was unaware of the time limits. Sorry for the inconvenience. I have not been in touch with any of my pals for quite sometime. So if it is possible, would like to have my facebook profile back. Thanks
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Inappropriate?sorry for your loss, but Facebook does not care about good people. they only seem to want facebook whores with friends so they can sell them goods. No one from Facebook even bothers to join this group. That says volume about their ethics; they have none.
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Inappropriate?my account is disabled, and i dont have any hope for enable my account,anyway i just say thanky you evrybody for the support. special thanky for galen thurber. thanky. good luck guys
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Inappropriate?This exact same thing happened to me today and I haven't even been at home! I spoke wall-to-wall with friends and then came home tonight and it was disabled. I also received a message that I opened from a friend THROUGH facebook and it was a VIRUS!!! so beware!
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Inappropriate?Sorry that your account got yanked. What would you advice not to get flagged?
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Inappropriate?I have been a frequent facebook user since June 2007. On the 6 th of October 2008 I used face book for the last time. The next morning I found that my account has been disabled for no reason. To my knowledge have NOT violated any rules & I did not recieve any warnings. Facebook contains many intimate friends, pictures & memories which I value. Thus I would appreciate if someone could help me in recovering my account.
I’m anxious
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Account Signe Jorgensen Deactivated :(:(:(
Ive got the same problem. yesterday my account got deactivated by the administrator. I really dont know why and I didnt get any warning.
I emailed disabled@facebook.com, but didnt get any answer yet. -
Inappropriate?Guys if you see the groups on facebook you will find more than 100 maybe more groups made just to offend people and religions and believes made by whomever , i have been warned for an anonymous group that tells a true story of a worst guy ever , i m sure these people take bribes to keep some groups and delete other i am quite sure i hope someone can suite this website and prevent it for ever
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Inappropriate?My facebook account was also disabled. I don't have a clue why they would do this. I have never violated any of its terms and conditions. The email sent to me was I was misusing some of the sites... which I don't really get. Am I able to creat another account? What can I do have my old account reactivated... coz I did not do anything wrong.
I’m very sad AND confused
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Inappropriate?i want my profile back
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Inappropriate?Hey my account has been disabled and that because i sent alot of friend request i am applogizing 4 dat hope u accept my applogizing and reactive my account cuz i am really feel sad 4 dat thanks alot wish u good luck in ur adminstration
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Inappropriate?my acount has also done this after using my account allot through out one day and after adding alot of people i have emailed lots of times waht shale i do i dont want to have to make a new account and email adress and i had lots of friends that i kept in contact with through facebook that i wouldn't know how to find again help i want my account back :(
I’m annoyed and frustrated
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Inappropriate?PLEASE DO THE URGENT BASIC
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Inappropriate?Hasan,
What did you mean when you said "YOU DONT WANT TO COPY AND PASTE THE EMAIL LETTER YOU'RE GOING TO WRITE...DONT DO THAT"?
Like, don't send multiple e-mails and just copy and paste the same thing? If so, why can't we do that. I'm scared now 'cause I've kinda been doing this... I've also sent 1 e-mail to 13 different accounts all at once. I'm kinda regretting this now...
I’m worried.
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Steph, any news? -
Inappropriate?my Account has been disabled..
i did'nt do anything wrong, but lately i've been added by a lot of friends!
are that are problem if a had a lot of friend??
please some one help me to solve this problem.. i just email to facebook team and they email me back a couple minute
Hi,
The Facebook Team has received your inquiry. We should get back to you soon. In the meantime, we encourage you to review our Terms of Use (http://www.facebook.com/terms.php) for more information.
Thanks for contacting Facebook,
The Facebook Team
please any one help me to guide me how to solve this problem, you can email me at rina.kurenai@yahoo.com
thanks
I’m really sad
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Inappropriate?Help!!!!!!!!!
my facebook acount have been disabled from 4 days now.......beacuse i did alot of add request repidly
and i have send alot of mails for facebook teams and i alawys have the massage that "We should get back to you soon"
and one massage told me "we have determined that you violated our Terms of Use by misusing our site features to harass other users. We will not be able to reactivate your account for any reason. This decision is final"
it make me so sad because i seriosly need my acount back
and i see it is unfair beacuse all people who have the same exact proplem have their acount re-enable back
and i not lose hope and mailed them alot of mails again and then i have the first massage "We should get back to you soon"
is that mean i still have a hope???.........is it fair to make final decision and with others re-enable them back ????
did any one have help????
shold i still send them mails ???
I’m sad sad sad
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Inappropriate?Same deal. Over 3 days now and no response other than the automated one. "The Facebook Team has received your inquiry. We should get back to you soon. In the meantime, we encourage you to review our Terms of Use (http://www.facebook.com/terms.php) for more information."
3 days is more than reasonable to expect a return email. 3 days is far from soon!
I’m frustrated
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Inappropriate?hey man...pls.give me you mail where i can contact you...i wanna ask you something very important to me...i have problem too with that facebook account is disabled...!!!...pls help...me!!!!...tnx...
I’m confused and very very sad...
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Inappropriate?i was add to many friend`s that i don`t know...so played mafia wars...and i start to add a lot of friend`s from other country`s...and i do that very quickly...and there was no warnings....just log me out...than i try to log in....and this message is apear than:Account Disabled
Your account has been disabled. If you have any questions or concerns, you can visit our FAQ page here.... bla bla...and what i have to do now...to bring my profile back...it`s very important to me...i was sent a mail to all that mail`s you post here...for facebook...how much time i have to wait until my profile be reactivated....and is that possible to my profile come back???...tnx...to everybody...
I’m sad
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Inappropriate?please check out my blog and join me in my efforts
http://facebookdisabledmyaccount.word... -
ok....i visit your blog...and i leave a message...so pls...read that...and help as quickly you can...tnx...!!!... -
Inappropriate?cant afford it!tell me about the meaning of warnings (???????????) i saw them 2 times..and i stoped !after that i saw my account get disabled!so many fake profiles yet..and thousands profiles closed for no reason..!they must understand that this is very depressed and is very difficult for everyone to start a new profile !help me!stefkorn7@yahoo.gr
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Inappropriate?I AM SOOOO FRUSTRATED! 7 days ago my account became disabled after adding friends that FB SUGGESTED TO ME!!! I have sent emails on a daily basis and nothing! Where is customer service - this is the worst experience i have ever had! What can i do? how long will it take? Please help!
a very frustrated beckingsfield -
Inappropriate?me too.i never ever receive email that warn me that i'm doing something wrong then suddenly my account disabled.i've sent emails now.hope they will re-activated it
I’m frustrated
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