My Facebook profile has been disabled
Well, earlier today, my Facebook profile was deleted for misuse of the message feature. I am not a spammer, and I was not spamming. I was simply repling to the many messages and threads I had between friends. I was warned before my messaging fuction was taken away for a few hours. After this, I was again warned, but then my account was simply disabled. I was unaware of what the limits were. How am I supposed to obey the rules when I don't know what they are?
I have sent polite emails to all of the following addresses hoping to get a response.
appeals-comment@facebook.com
comment-info-rt@facebook.com
info+ngqrvqs@facebook.com
info@facebook.com
appeals@facebook.com
appeals+ngq0zsr@facebook.com
disabled@facebook.com
I am still waiting for a response.
I have sent polite emails to all of the following addresses hoping to get a response.
appeals-comment@facebook.com
comment-info-rt@facebook.com
info+ngqrvqs@facebook.com
info@facebook.com
appeals@facebook.com
appeals+ngq0zsr@facebook.com
disabled@facebook.com
I am still waiting for a response.
23 people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
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Inappropriate?Alright, I received a response today from the appeals+ngq0zsr@facebook.com address and my account was re-activated.
I’m very happ!
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Hello, Did you waiting for 5 months unti l get answer and back your account? -
hey please mister T_L_H ....please get my account reactived......i know you can do it as you got your account re activated ....thank sir .....rahulanthonis ...:) :) -
getsatisfaction has a built-in spell checker, use it folks! -
Inappropriate?I had the same problem, account was disabled. They had stopped me from sending messages but that ban was lifted after a couple of hours. I sent one message after the ban had been removed and the account was then disabled. Emailed disabled@facebook.com but haven't heard anything back (apart from an automated response). I then received a text from one of my facebook friends asking what had happened and they mentioned 5 of their other friends had also vanished since yesterday.
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Inappropriate?Try sending to all of the emails I have mentioned. I received a reply within two days. I think politeness helps. I apologized and mentioned that I was simply unaware of the limits, and they replied and told me to be careful and abide by the rules, and they reactivated my account.
I’m happy
1 person says
this solves the problem
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Inappropriate?As it only happened late last night i'll wait until tomorrow before I email again. The strange thing is I don't have that many friends on it (18 I think), so I don't send that many messages. So i've no idea how I hit their sending limit. Talking to my friends on there (via msn etc) they are all now worried they might get banned and I'm sure they will mention it to their friends, who will mention it to theirs and so on. Which can only be bad news for facebook if people are scared to use the system.
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Inappropriate?My account has just been disabled for sending too many messages, I've emailed all those address. Fingers crossed I get a response.
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Inappropriate?Facebook have said the following "Your account was disabled because you engaged in behavior other users reported as harassing in nature. It is a violation of Facebook's Terms of Use to harass users on the site, whether through unsolicited messages, friend requests, pokes or other features. We will not be able to reactivate your account for any reason. This decision is final."
All I was doing was sending messages who users who sent me messages and now facebook will not reactivate my account.
I’m confused
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Inappropriate?I made a really stupid mistake.
I put up a profile pic which violated Facebook's rules.
I got the following message when trying to access my profile: "Firefox has detected that the server is redirecting the request for this address in a way that will never complete." & "This problem can sometimes be caused by disabling or refusing to accept cookies."
I sent messages to all the emails above. I really hope things work out.
I have a paper due tomorrow and this lack of Facebook is really just getting me stressed out and I can't work on my paper as a result!
I’m frustrated
1 person says
this solves the problem
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listen...just email facebook..although you might have to kiss some asses ;) ... email them and tell them that you didnt do anything wrong,you're sorry, and you wont do anything bad again,and tell them you didnt know their terms of service of the website, and you'll read it....email them to:info@facebook.com,appeals@facebook.com,disabled@facebook.com,login@facebook.com,....there are other facebook emails,but these are enough...AND belive me..YOU DONT WANT TO COPY AND PASTE THE EMAIL LETTER YOU'RE GOING TO WRITE...DONT DO THAT !!! -
Inappropriate?Sorry about this. I mean how long did u wait until you get answer and if finally you have your facebook account back
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Inappropriate?my account has only bin deactivated for like 6 or 7 days, me and a firend were arguin on facebook n they disabled bouth of our accounts n they reactivated her account but not mine so idk whats goin on
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Inappropriate?guys...relax...just wait for 3-5 days..and everybody is getting their responses :)
I’m excited
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Inappropriate?i got mine back after 7 e-mails they said i sent too many messages. but where does it state the limit.
I’m happy
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Inappropriate?http://getsatisfaction.com/facebook/t...
Stick to these rules by now...
yeah Marie,,,im happy too for you :)
I’m happy for marie
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Inappropriate?Well, this is terrible. Facebook needs to be stopped. There is an equivalent service run by google which somehow seems fairer. If you still need to use Facebook just create a new account. It’s the easiest way, you won’t be breaching terms and conditions because you only have one account working.
The other method is through their telephone and address.
The Google equivalent is called Orkut. Maybe it pays to join several community systems rather than one as a back up.
Let it be a lesson for all!
I’m indifferent
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Inappropriate?Facebook disabled my account saying I was spamming. I was not spamming at all. I added the "advanced search application" and searched for people in my area (Fort Lauderdale network), in my age range (20-35), with high IQ scores (120+). I got 20 results, and when I clicked on "Send Message" next to the result, the application automatically drafted a message that said "Hey there, I found you using the Advanced Search Application. Do you want to chat?". I sent the pre-written email that is created by the facebook application itself to the 20 people who met my search string, and then facebook disabled me for spamming?!?!? I was not promoting any product, website, or anything else. I just sent 20 emails to people who met my search criteria, and the message wasn't even generated by me. It was generated by the facebook application! I asked Facebook to reactivate my profile due to this innocent mistake, and this is what they said:
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Hi David,
Facebook has limits in place to prevent behavior that other users may find annoying or abusive. These limits restrict the rate at which you can use certain features on the site. Unfortunately, we cannot provide you with the specific rates that have been deemed abusive.
Your account has been disabled because you exceeded Facebook's limits on multiple occasions when sending messages, despite having been warned to slow down.
After further review of your account, we have determined that you violated our Terms of Use by misusing our site features to harass other users. We will not be able to reactivate your account for any reason. This decision is final.
Thanks for understanding,
Clark
User Operations
Facebook
***********
They suggest I was "warned to slow down". There idea of warning is this email that was sent to my personal account that I didn't even check until AFTER my account was already disable... notice it doesn't say Faceook **WILL** consider it spamming, it says Facebook **MAY** consider it spamming, which makes me think that even if I did get the email before it was disabled that I would have continued sending the form email to the 20 people because it clearly wasn't spam, so the MAY would not apply to me. Apparently it did.
Here is there "warning" message:
******
Hi,
Our systems indicate that you've been misusing certain features on the site. This email serves as a warning. Misuse of Facebook's features or violating Facebook's terms of use may result in your account being disabled . Thanks in advance for your understanding and cooperation.
If you have any questions, please contact warning@facebook.com from your login email address.
The Facebook Team
******
It just really sucks because it took me weeks to create a great profile, and now it's gone because of innocent misunderstanding that crated by the Facebook application itself. If it didn't pre-write the messages, then each message I sent would have been different. Facebook should disable the Advanced Search Application!!!
If anyone knows how I can get my account re-established, or if anyone from Facebook is reading this, PLEASE reactive my account. This was an honest mistake.
Thanks,
-Dave
irvinesurferdave *[at]* yahoo
I’m frustrated
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OMG...im so sorry... you can ALWAYS try MySpace, which is more popular and even more advanced...and you can always make another profile if u wanna... t.c. -
OMG...im so sorry... you can ALWAYS try MySpace, which is more popular and even more advanced...and you can always make another profile if u wanna... t.k. -
Inappropriate?please let me add another voice. i had been an early adopter of Facebook, and have since been a vocal proponent of theirs. i've been disabled for four days, and have since emailed disabled@, info@, appeals@, Mark Zuckerberg, and Benjamin Ling.
thus far, no reply. my profile was linked into three networks (i've got three jobs) so i couldn't even start a new profile without also signing up for new email somewhere.
at this point i'm not sure i even want to continue using the service despite having previously been one of their evangelists. hopefully the tipping point works both ways.
I’m frustrated
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Inappropriate?HEY I JUST WANT TO SAY I GOT MY PROFILE BACK. JUST INFORM FACEBOOK THAT U DID NOT SPAMM ANYONE. AND EMAIL THEM DAILY.
I’m CALM AND HAPPY
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Inappropriate?Facebook finally re-activated my profile. I did as SadOne suggested and emailed them every day insisting I was not spamming. I even went to the better business bureau online (bbbonline.org), where they listed the contact info for the executive in charge of customer service, who I also emailed. My account is now back up and I'm happy :) I guess I "Got Satisfaction!"...lol
I’m happy!
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