Where do I directly contact Facebook support persons?

You can reach them at: support@facebook.com

support@facebook.com is not a valid email address as of this comment. To my knowledge, there's no direct email address for facebook. You'll need to hunt around in their help section for a bug report and hope they answer your question.

It appears that several of the features you'd like to see on your account admin page are linked only through Help Center search results (see: delete an account). It's rather strange.

This does not help.

I can't believe that there isn't a way to contact facebook. Even if it is a free service, they have gotten popular thanks to our support, so it's a give and take, but at this point they are taking more than giving...because we just get a page in their network and they are getting publicity plus money from ads that are certain to reach lots of people. Thing is, it's also our privacy at trade. Facebook is not the only network that offers a page for people, but the problem is that when something is trendy it's hard to get them out of business until a vast majority open up their eyes and start to migrate.....I said lets get them out of their cloud nine and bring them back to reality! How dare they ignore us like that???

Agreed. Facebook is not 'free' any more than Gmail or Google services, which have support. Facebook makes money on their users via ads and other corporate contracts. They must provide adequate support for users (and not weak and ineffective 'peer support' threads). They should have a direct contact support like other services.

I agree.

Facebook has a corporate as well as moral responsiblity to provide customers with the proper level of support (which includes a live phone support staff - whether that's in the US or India).

Facebook makes millions of dollars off of its users (through advertising revenue) and to leave them hanging without support is abusive and irresponsible. The fact that their CEO is 23 and never finished college is no excuse. 300 million + users and a valuation of $15 billion can easily cover a support staff of several hundred.

I have begun contacting California and Palo Alto poltical figures as well as other Silicon Valley companies to inform them of this abuse by this corporate licensed organization in their district. I don't want to see this go to a class action lawsuit (many users have seen their privacy violated and content stolen by Facebook) but that may be the only way to move this intransigent company to change its sinful ways.

Facebook is a corporation registered under the laws of California. It must comply not only with the letter of state corporation law but also with the spirit of the law and of corporate social responsibility. The Internet is still the wild west in terms of a legal regime as it is difficult to nail down jurisdictional and choice of law issues, but consumer protection laws certainly apply for users within California and the rest of the US.

Don't be fooled into thinking everything that is written in Facebook's terms and conditions is law that will hold up in court. A company can write anything it wants in its terms, but a court of law is the final arbiter. American laws protect consumers in many ways: against contracts of adhesion (take it or leave it), unfair terms, terms that contradict existing law, etc.
As soon as you open a business to the American public, you are not simply opening a bank account for people to fill with their time and money. You are creating a service that is part of the American/state social system and you have certain clearly delineated legal obligations and other implied obligations.

Nevertheless, I do agree with you that it would be difficult to convince a court that Facebook would be enjoined from continuing its current business until it creates a customer support center. It may be easiier for individuals who have had their content frozen or privacy violated to get individual equitable decisions to have their accounts turned back on.
The better avenue would be to talk directly to Mark Zuckerberg or other executives and try to convince these often socially isolated computer professionals that customer service is good for business and especially good for a "social" networking company.

I don't mind if facebook has a significant share of the social networking market as long as they act responsibly in the priviledgedpositon they hold.

In short, I completely disagree with your entire post.

Re-read my post. I did not say a private corporation like Facebook has a legal obligation to provide customer support - I don't believe there is such a law in the code or cases. Contract law does provide protection against unconsciounable terms in a contract (which may be the case in Facebook's terms). There is also the issue of theft of content (Facebook may be required to return all content to users if their accounts are turned off) and privacy violations (Facebook looking through everyone's personal files).

However, supporting customers is just good business. It's what this website (getsatisfaction.com) is all about. When you read some of these replies from Facebook - "your account has been terminated", "you have abused your priviledges", it sounds like some sort of gestapo - it's really ridiculous.

Google, Yahoo, Microsoft - all of them give more flexibility to users and have extensive customer support programs.

But like you say - Facebook is still Mark Zuckerberg's private baby and we may just have to wait until he grows up or sells the company before they start to act professionally.

I am advertising on Facebook and the ads are not showing up. It's a time-senstive campaign and the Asberger's personalities don't want to come out of their fantasy cave and actuallu deal with a real person. FAQs are for delusional types.

If they are interested in making advertising money, they should respond. My ads are scheduled and the first day's ad was already blown off. We were not charged but we are left stranded on the side of the road. We're not selling fantasy goods, membership in a knighthood or virtual flowers. For that, Facebook does a great business (sic) in amaginary cash, but we're offering the real thing and they don't allow any notification aside from sending boilerplate and directing you to useless non-specific FAQs.

So the question remains - when is Facebook going to create a customer support center (and an advertising/business support center) and start caring about its users/clients? Targeted ads on Facebook are effective and critical for businesses.

Apparently, Mark still lives in a studio apartment and sleeps on the floor?? He doesn't even have an Internet connection at home.
It's time to bling out a bit - enjoy your $1.5 billion and start spending on customer service. Anyone know Mark??

FYI, Peter Drekmeier, the mayor of Palo Alto, replied to my email explaining the situation regarding this significant employer in his city and said he will look into this.

Of course, we should just note that the reason why we are so upset about our accounts being frozen is because Facebook is such a great tool to communicate with old and new friends. It's easy to become addicted.
The technology is superb, but the terms of use and customer service leave much to be desired.

If you were in a building designed by and ruled by a paranoid schizophrenic who lived in fear of space invaders, some of that delusional behavior would be imposed on you. You would have to live as though there was a potential for attacks from outer space or leave, or be thrown out of the building.

Having dealt with numerous people living with various stage of Asperger's Syndrome, I see where they are attracted to the potential for acceptable asocial behavior allowed in the high-tech industry. Numerous articles have been written on the concentration of Asperger's types in high-tech industries, with some companies offering health insurance that covers it (Wired magazine had an eminently readable article on this subject just a few years ago).

In reading about the personal behavior of the principals who set the tone of Facebook, one is drawn to the inescapable conclusion that, for all their success and wealth, they'd be most comfortable at home living in Mom's basement away from social contact. Looked at from that aspect, Facebook is, more accurately, an anti-social social network. The concept of those non-real virtual gifts are something from the minds of those who prefer symbolism to reality. Asperger's types are noted for setting up invisible tripwires to test if people conform to their standards...the weird standards of a Star Trek convention with people almost believing they are Star Trek characters...and those are the saner ones. many video games reflect the attitudes and concerns of Asperger's types.

So imagine if you had a few people with deeply flawed social skills empowered (and rewarded) to create a domain based on their approach to life. Is it any wonder that people are routinely locked out by computer-generated tripwires designed to prevent attack from Klingons and other imaginary malefactors?

From what I have been able to witness, the trickle-down Asperger's permeates all of Facebook and the more one conforms to those rules and avoids the hidden tripwires (notice too that there are not clear rules ever published. Read the agreement and it's curiously vague, as though one should be born with this knowledge) the more one lives their life according to an illness imposed by nature on the principals of Facebook. Note the clause where one can only bring suit in a Palo Alto court. That's emblematic of the disease that lies at the very core of Facebook..

Very insightful Rob.

At some point though, we have to recognize that it takes techie personality types like you described to put in the time to create the incredible tool which is Facebook.

At the same time, there's a need for leadership at the company that is not geared towards technology or the investors but the customers and their experience.

The company just became profitable this past month and plans to hire 500 new employees in the coming months - let's see if this will change things.

The bottom line is that it is touted as a SOCIAL network. If the concept of social interaction with other humans is foreign to those who wrote it, it really doesn't matter what sort of elegant code went into making it (and glitch-ridden as it now is, with lost files, etc. it's a long way from displaying competence, let alone elegance).

As Facebook grows they could hire more Asperger's types. There are colonies of them at Microsoft and Sun (the scary thing is that the boy geeks meet the girl geeks and can likely produce double-Asperger type children...it is a genetically heritable disease. Those companies are truly breeding grounds for passing on the syndrome).

Read up on it and see if you'd want to run a business on a foundation based on the syndrome (it is a syndrome in that it is a galaxy of symptoms. Some useful, most not. If they are kept corralled writing code or other obsessive activities, they have less of an impact than if they are the helm of a company).

An interesting historical study is to read about all of the principals in dot coms that went bust during that investment bubble. Look at the similarities with the founders of many of those companies and the flaky and oddball corporate structures that emerged from them...and these were companies that were stock market darlings.

The long and short is; if there are this many people voicing the same complaints about being run rough shod and, worse, ignored by an information company like Facebook, you can be assured that many more people feel this way and given the perfidious nature of the populace, they could bail out before Facebook knew what hit them.

The thing to ask is, if a competitor offered the same services but good customer service, would you stick with Facebook? That's something a savvy investor would ask and one look at Zuckerman and crew would have that investor fleeing as fast as he could. The next big thing is always just around the corner and, unlike what the Asperger types might think, the threat won't be from Klingons in outer space.

>>> I agree with you that there are communication problems. It's something they'll need to focus on in the future. ( Delete or Edit for 15 minutes ) <<<

Ah yes, as will The folks in Darfur have to concentrate on anger management. Please, save me from the listlessness of modern multi-culti speech. One needn't take every one of these people into their office for an exam to make the statement I made. The statement was made based on behavior...provable, documented behavior that conforms to a specific list of symptoms. Rather than using feelings instead of thinking, just consult the list of symptoms.

All of the feel-good nostrums no longer hold water. There really are unbalanced modern-day Procrustes in positions of power who exert that power to bring the rest of the world into conformity with their view of how life should be lived.

I think this should work:

http://blog.facebook.com/blog.php?pos...

interesting... in looking for information on how to contact facebook I got idoits who apparently have no idea what the question was other than "facebook" and proceed to discuss the legal requirements of facebook and whether it is a private business or.... nobody really gives a care unless the question was "what is facebook?" way to be useless tools who felt the need to determine the implications of a "social" network. Thank You for wasting my time on such a relevant topic with your self righteous banter and completely useless information that bore no affect on what I needed.

I do sincerely thank Thao Tran for at least making the attempt to answer the question though I don't think it was quite the help I needed.

Sincerely,
someone who still has the same problem
30 minutes after starting reading this useless
bull shit

ps I hope nobody pays to use this site

You can reach them at: dsnadmin@facebook.com

I simply closed my account with 3,500 "friends" none of whom would let me drive their car or buy me a cup of real (not virtual) coffee. To me, it was like being packed into a subway car with people all on their cell phones having converstations about the latest movie, their favorite rock group, pictures of the kids or the dogs, appeals for donations to scams and an intelligence level hovering around that of an early primate.

All of those "eyeballs" never amounted to anything because everyone is passive...it's for people who are bored watching Oprah and Jerry Springer. For me, it was a complete waste of time and effort and I did not feel at all bad in dumping what was a large but useless list of names.

hahahaha!! GOOOOD LUCk finding that contact information that will actually respond back.
2 months now and still nothing

Hi

try this appeals+nmzrszr@facebook.com