I appreciate your presence on Twitter

Hi! I'm a brand-new Feedly user. Feedly so far has been awesome, and as I "just use it," I keep finding cool features which make me like it that much more. That said, *this* "praise" is about a human/customer support experience I had.

I am, admittedly, one of those Twitter users who tweets what she is doing pretty much constantly. :-) As a result, as I was first checking out Feedly, I commented: http://twitter.com/Joanmarie/status/1.... It wasn't a complaint; it was merely "what I was doing" at the moment. Nonetheless, @feedly replied. From her response, I realized that I needed to dig deeper and pay attention more, and found that there was indeed NetVibes support built in already. When it turned out that what should JustWork(tm) didn't quite work as expected, I'd tweeted to @feedly with that information, and she responded quite quickly with the fact that I'd potentially have stumbled across a bug.

THE POINT (tm): As someone who subscribes fully to the notion that one should RTFM and use a product's bugzilla/issue tracker, I was never expecting customer support. The fact that I got support -- without asking for it, without paying for it -- was an unexpected, INCREDIBLY APPRECIATED bonus. The fact that I'd received this unsolicited support in a timely fashion *and* on a Sunday makes it that much more stunning.

Elisa: I really, really, really appreciate your help!!!! I feel like a customer. I feel valued. I feel supported. I feel like I should've paid for the support I've received. :-)

And: I feel like Elisa deserves props for all of the above.