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email problem
I have been a Fido email user for many years. Of late there has been lot's of issue with this account ranging from not being able to log in for more than a month, application being broken and not displaying properly and now not receiving any emails. All the while through all of this no notification or word on when all of these issues will be rectified. Calls to the support line only results in a statement that to try back later.
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The company has a solution in progress.
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Inappropriate?Mr. Chong,
I'm sorry to read that you've been having issues with our Email service. On August 18th, we migrated the Email service to a new infrastructure in order to resolve the on-going issues as well as improve the performance and reduce the amount of spam that our customers were receiving.
It is definately not normal that you are not receiving any emails at all. I'd be happy to investigate for you.
Could you please send me an email at info@fidomobile.ca quoting reference #GS015, and include the following information:
- Your name
- Your Fido phone number
- The Fido email address you are using (ie. whether you're using your number such as 4165551234@fido.ca or an alias such as johnsmith@fido.ca).
- As well, to help us troubleshoot the issue, could you ask someone to send you an email, confirm that you have not received it, and tell us the email address from which it was sent as well as the date and time it was sent.
Regards,
Martin G. -
Inappropriate?Mr. Chong,
I've checked with Technical Support and they have it is possible that the first time you have received an email following the migration of the service that you have not confirmed or received the subscription text message.
Can you try to send by SMS the word "subscribe" to 3436, and try receiving an email again? That might do the trick.
If not, we'll investigate once we reveive your email with your details.
Regards,
Martin G.
EMPLOYEE
