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Fido = mistakes and lies
1 - My phone was stolen back in March and when I went into a Fido retail store to get some help, all I got was a HUGE crap load of attitude. This was my conversation between a Fido retail store worker:
Me: Hi, I just got my phone stolen. Can you help me?
Her: No, you have to call customer service.
My friend: She just got her phone stolen, can she use yours?
Her: *scoffs* follow me.
She gets the person on the phone. The person was FRENCH even though I clearly spoke to her in ENGLISH! Customer service rep puts me on hold for five minutes and then HANGS UP on me. I walk back to the retail store worker and this was the rest of that encounter
She was talking to her friend when I approached,
Her: *rolls eyes* yes?
Me: the rep hung up on me
Her: OK? What do you want me to do about that?
Me and my friend: CALL HER BACK!
Her: *scoffs* just pick up the phone. it's a direct line!
2 - I ordered a new phone March 13th. It got lost. I called Fido on several occasion and all they were able to tell me was, "We're launching an inquiry on it now. We will call you back in 2 days." They NEVER called back. So I called them back, no answer. They call me back the next day to tell me to pick it up in store. I go to the store the next day... and talked to two store reps who both denied me my phone. I called Fido customer service and let the two reps argue about it with the phone rep. In the end, I got my phone, but I was also put on a value plan that I NEVER knew about. They had basically lied to me to get me to renew a 3 year contract and then a month after I had renewed it, decided to treat me like crap!
I have been a Fido customer since 2005.
I would NEVER recommend Fido to ANYONE and if anyone was planning on going with Fido, I would DEFINITELY STOP THEM!
I don't know any other phone company who would treat their customers with such disrespect. They wasted so much of my time. I am a student in the middle of finals, a practicum and a part time job, I don't have time for them to waste.
I also do not know of any other company with such a lack of communication between departments!
So much for "Find help fast. Fido's always ready to help you out when you need it." (Fido's motto)
Me: Hi, I just got my phone stolen. Can you help me?
Her: No, you have to call customer service.
My friend: She just got her phone stolen, can she use yours?
Her: *scoffs* follow me.
She gets the person on the phone. The person was FRENCH even though I clearly spoke to her in ENGLISH! Customer service rep puts me on hold for five minutes and then HANGS UP on me. I walk back to the retail store worker and this was the rest of that encounter
She was talking to her friend when I approached,
Her: *rolls eyes* yes?
Me: the rep hung up on me
Her: OK? What do you want me to do about that?
Me and my friend: CALL HER BACK!
Her: *scoffs* just pick up the phone. it's a direct line!
2 - I ordered a new phone March 13th. It got lost. I called Fido on several occasion and all they were able to tell me was, "We're launching an inquiry on it now. We will call you back in 2 days." They NEVER called back. So I called them back, no answer. They call me back the next day to tell me to pick it up in store. I go to the store the next day... and talked to two store reps who both denied me my phone. I called Fido customer service and let the two reps argue about it with the phone rep. In the end, I got my phone, but I was also put on a value plan that I NEVER knew about. They had basically lied to me to get me to renew a 3 year contract and then a month after I had renewed it, decided to treat me like crap!
I have been a Fido customer since 2005.
I would NEVER recommend Fido to ANYONE and if anyone was planning on going with Fido, I would DEFINITELY STOP THEM!
I don't know any other phone company who would treat their customers with such disrespect. They wasted so much of my time. I am a student in the middle of finals, a practicum and a part time job, I don't have time for them to waste.
I also do not know of any other company with such a lack of communication between departments!
So much for "Find help fast. Fido's always ready to help you out when you need it." (Fido's motto)
I’m frustrated and thoroughly disappointed
1
person has this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company marked this problem solved.
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Inappropriate?It's too bad you had a bad experience, but I'm pretty sure it's not the norm. I've been with them for almost 4 years and never had 1 problem yet. They even cut my plan in half after I called in to get it reduced. -
Inappropriate?Hello,
I'm sorry to read that you had a bad experience with us recently with some of our employees.
If you wish to discuss the matter any further, I invite you to send me an email with your contact information and Fido number at info@fidomobile.ca. Please quote reference number GS001.
If it were possible for you to provide the name and/or agent IDs of the representatives you spoke with, I assure you that your feedback will be forwarded to the supervisor for coaching purposes. We appreciate every opportunity that is given to us to improve our service and apologize for any inconvenience this situation may have caused.
I’m sad
The company says
this solves the problem
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Inappropriate?I'm also sorry you had the problem. I've found FIDO terrible too. They totally messed up my son's account. His telephone called flushed down the toilet in January... and we've been trying to cancel his account ever since. My son has lived out of the country the last year and so their 1888 number doesn't work for him and they won't let his family cancel the account. Essentially, they just keep charging for the telephone even though they know its not being used and we're trying to cancel.They don't listen and they keep giving us new things to do. Like go to the Fido store with your id and try them....
Its nuts. I would never, ever do business with these people again.
I'd pay more for another service - really, their telephone people have no common sense and they are totally rude.
I think the only solution is to ensure that the word gets around. CBC already did a show on their irresponsible billing practices. They also don't belong to the wireless complaints service. I'm telling everyone I know. Don't use Fido.
EMPLOYEE
