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FIDO SELLS YOUR PHONE # TO SCAM TELEMARKETERS
Fido sold my mobile phone number to a marketing company called SMT marketing. These people phish customers over the phone by asking for such information as passport numbers and drivers license information. What's more is the calls will not stop coming from SMT telemarketing and fido will not block their number.
see here for more information:
http://800notes.com/Phone.aspx/1-800-...
see here for more information:
http://800notes.com/Phone.aspx/1-800-...
I’m effing angry
1
person has this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company marked this problem solved.
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Inappropriate?My apologies for the recent experience you've had with this telemarketer.
I can assure you that Fido is NOT selling their customers listings over to telemarketing companies (or anyone else for that matter). Fido shares information only with other Fido related companies, including the Rogers companies.
We share information with telemarketing companies only when they handle campaigns for us, and they are not allowed to use these lists for any other campaigns that are not related to Fido.
SMT is one of the companies we do business with. However, there is absolutely no reason why they would ask for a passport number or a driver's license number. We will investigate this behavior.
In order to help us investigate this matter, I invite you to send me by email at info@fidomobile.ca and quote reference number GS004. Please include:
- Your name, account number and the Fido number on which you received the call
- Additional details about the call you received.. approximate date/time you got the call, what was the product they were trying to sell you (was it a Fido product or something non-related, etc.), and at what moment they asked for the personal information.
Thank you.
I’m sad
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Inappropriate?Martin,
Please explain why you would do business with a company which violates the do not call registry. My mobile has been listed on the registry since its inception, and now since i joined fido, i am harassed twice daily by this company (at 10:30am and 7:30 pm like clockwork.)
My complaint is not in a vaccuum as witnessed by the 15 pages of similar complaints to mine on this site: http://800notes.com/Phone.aspx/1-800-...
Explain also why calls to fido begging to block the number (a service which fido claims to provide, at no additional charge) are met with refusals to block this number.
Please also explain why calls made directly to the SMT office are met with no living person on the end of the line, and "mailbox full" messages when you make it through the phone tree to the "please remove me from this list" area. These are all red flags of SCAM behaviour.
I understand fido has made a business decision to hire telemarketers, but ask your superiors who hired SMT why they would associate themselves and their well-developed brand with a company which has so many barely legal practices? YOU should be very concerned with who you have gotten yourselves involved with, not concerned that customers have had enough.
You have 3+ months to fix this before telus goes GSM and you have wide defection rates. This is not a matter of smoothing the waters. This is a major retention issue.
In closing, Fido needs to ask themselves whether the cost of upselling or acquiring leads through such shady practices is really worth the cost to the brand.
I’m still not satisfied and still angry
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Inappropriate?In this situation, SMT isn't violating the The Do Not Call Registry, as the DNCL doesn't block all calls; companies you have an existing business relationship with are exempted to follow the registry. You can obtain more details on this exemption and all other exemptions to the DNCL at the following URL:
https://www.lnnte-dncl.gc.ca/cofi-fic...
As for your request to block the SMT phone number, we are unable to block a single number from calling you. However, what we can do is remove your information from our marketing list altogether. This way you will not receive any more telemarketing call in the name of Fido. If you wish to do so, I invite you to send me your details and I will have your name removed from our marketing list.
In regards to the practices of SMT and the mentionned issues, I can assure you that we take this very seriously and it will be investigated. If you haven't done so already, I invite you to send me the details I previously requested to help us investigate the matter.
If you're still unsatisfied, or if you'd like to discuss this issue further, I can have someone to call you back as well. -
Inappropriate?Martin,
Thanks for your information on the Do not call registry. Let me ask you this:
Where exactly did I give my consent to be placed on a list to be contacted which I can't be removed from?
This, separate from the Do Not Call Registry is a violation of the law. By law, any list you are added to you must consent to, and if you were added and do not want to be, you have the legal right to be removed.
In this case, the company you have "provided" the numbers to has used them for use outside of what you have contracted them to do, and they have no means of removing users from these lists.
Fido will remove me from this list if I provide my information. This is only so this complaint will go away. What I am concerned about here, as are the hundreds of other complainers on the site I provided previously are all similarly harassed DAILY by this company which you are doing business with and have been for some months despite fielding calls about these issues.
Sorry to go on about this, but the bigger issue is the removal of SMT from the equation and thus stopping these calls IMMEDIATELY for all affected users.
Have you bothered to read the claims against this company? They have a poor track record at best and at worst are engaging in illegal activities. I ask this question once again to you your head of Customer Relations, your head of Retention, and your VP of Marketing. Do you want them associated with your company? Is the cost of being guilty by association worth it in the end?
Hundreds of unhappy customers. Is it worth the cost per acquisition?
I’m not satisfied still and won't be until this is solved the right way for all FIDO customers.
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Inappropriate?I understand your preoccupation. Your consent was given when you signed up for our services, as this is part of the Terms & Conditions that governs your service. However, you can definitely opt-out of the marketing list simply by contacting our Customer Service department.
As for the issue with SMT, as indicated previously we are investigating and would appreciate if you could send us more details in order to trace the call and listen to the conversation. I therefore invite you once again to provide your details by email at info@fidomobile.ca and quote reference number GS004.
Finally, a senior company officer has been appointed as the Privacy Officer. The Privacy Officer is accountable for all personal information at Fido. If you're still unsatisfied with the actions being taken, or if you are still having concerns about the privacy of your account information, I invite you to contact the Privacy Officer. You can write to:
Chief Privacy Officer
Fido Solutions Inc.
800 de la Gauchetière West
Suite 4000
Montreal, Quebec
H5A 1K3
Or send an e-mail message to: my.privacy@fidomobile.ca -
Inappropriate?Didn't receive any further information on the issue, will be considering this as solved.
EMPLOYEE
