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Fido service gets an "F" rating-- because we can't go any lower
How come we cannot get a hold of anyone. Between my husband and myself we have been kept on hold for four hours today. Doesn't anyone work there? We were told that a new i-phone would be sent out to us since our recently purchased i-phone was defective from day one and here we are- almost four weeks later- and we're still waiting , Fido is a terrible communications company. We're sorry the guy who sold us the phone switched us to Fido. Our son is with Rogers and his i-phone has worked from day one and he has no trouble speaking to customer service reps at rogers. Is anyone holding down the fort at Fido? In Dr. Phil's words, that dog don't hunt. Anyone else have similar problems and solutions? We're at the end of our rope. They have no customer service. just a 1-888 number.
I’m pissed off
6
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I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company marked this problem solved.
The best solution from the company
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@biz: I've checked with them and there shouldn't be any problem at the moment. Are you still having issues contacting Customer Service? If so, let me know and I'll investigate further. I'm sorry we didn't reply earlier, we just started having a presence here on GetSatisfaction.
@Zac: Were you able to register on fido.ca? If not, send me an email at info@fidomobile.ca with your Fido number and contact details and I'll take a look at it. Quote reference number GS003.
I’m zen
The company says
this solves the problem
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Inappropriate?Have you had any luck with their "email Fido" thingie on their website? I am trying to view my bill online and cannot even register online! It keeps saying my Fido number (which I assume is my Fido Cell phone number, not my Fido Account number) is invalid.
I’m not impressed so far!
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This solves the problem
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I have tried to activate fido sim cards online for the last 5 years with no sucess any of the times.....the website just says " your request cannot be processed at this time, plz try again later " needless to say it's been YEARS and still you have to call and talk to some freaking idiot with an accent so bad that you cannot understand anything they say and end up wanting to kill someone by the time its done -
Inappropriate?@biz: I've checked with them and there shouldn't be any problem at the moment. Are you still having issues contacting Customer Service? If so, let me know and I'll investigate further. I'm sorry we didn't reply earlier, we just started having a presence here on GetSatisfaction.
@Zac: Were you able to register on fido.ca? If not, send me an email at info@fidomobile.ca with your Fido number and contact details and I'll take a look at it. Quote reference number GS003.
I’m zen
The company says
this solves the problem
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This solves the problem
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I'm in. I can see my bill and stuff. So far so good!
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Inappropriate?HEY BIZ!!! I've got a definate answer to your solution!!!
You call that 1-888-number you made referance to(Im in the greater Vancouver area,the numbers 1-888-481-3436)and you'll get a recorded voice asking you if you want to refill your account, say no, then as the recorded voice is giving you options, listing them by number, you say into the phone"REPRESENTATIVE".Then another voice will come on and say, welll before we transfer your call Ill give you some other options, in which case you can listen(if you like waiting) , OR skip them by pushing ZERO...youll be put on hold for a little bit, but then a REAL CUSTOMER SERVICE REP comes on the phone-it helps if you have speaker phone so if theres any wait after pushing zero, you cann continue daily activities while you wait.....HOPE THIS HELPS ,BOB. -
Inappropriate?Fido is terrible.
I live / work in downtown Toronto... you think I'd have service, but no.
I’m Fido's nemesis.
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This reply was removed on 10/18/09.
see the change log -
Inappropriate?I am incredibly frustrated, upset, and angry at Fido. It's no secret that people can't log into Fido often. I've been dealing with that for a while now. Today is the last day I can make my payment. However, no matter how many times I try (over 40 attempts to login), I cannot login to Fido to pay. To make matters worse, I called the FIdo number to pay via phone. But ONCE after dialing the right numbers to "press 2 to make a credit card payment" it tells me that "we cannot process your request. We will transfer you to someone" and the finally "Sorry we are closed. Call another time."
Another stupid thing is that Fido charges an extra $2 if we don't go paperless with the bills. The representative on the phone told me she can't make that change for me, I have to log in to do it myself. After NUMEROUS failures trying to login, I finally got to the dashboard page and found the option "go paperless" or something. But after clicking that, I get an error message "This option is only available for people who signed up for paperless billing". Well, HOW THE F AM I SUPPOSE TO SIGN UP FOR PAPERLESS if the only people who can are those who have already signed up???
Anyway, I am a blogger with thousands upon thousands of readers. If I ended up paying late penalty fees because of Fido's inability to process my payment, I will share this tremendously horrifying experience to everyone so they can avoid Fido at all costs
I’m outraged
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This solves the problem
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Hi yu-Kai Chou. This is Mary with Fido. I just saw your comments above and would like to help. Can you please send me your account number and let me know what browser you are using? You can email FidoCares@fidomobile.ca and either myself or a team member will get back to you.
Thanks,
Mary
EMPLOYEE
