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Fido, this is one dog that should be put to sleep.
Fido is not man's best friend. It is doing dogs a great disservice by trying to associate their brand with these great animals. I signed my contract with Fido in July '08 and my experience was awful from day one. Their customer service leaves more than a little something to be desired, one of the managers said, and I quote, "the fact that you're upset has no bearing on my life." Everytime I call them the impression I get is "sorry ma'am, but you're SOL." This is not acceptable and something has to be done about this company. They make Rogers look good, which makes me wonder if it is a ploy to make Rogers look like a good company seeing as how it has also gained a reputation for having horrendous customer service. Every person I have spoken to has had the same experience with Fido. If I can't find a way out of my contract I am going to pay to get out. I'm not going to get in to how ineffective their web site is...
I’m frustrated
5
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
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Inappropriate?I am also stuck in this poor excuse for a public service company's evil grip. Their customer service is appauling, the phone reps are very rude and uncaring, and Fido in general is boarderlining on loan sharking. The only way out, once you've signed your soul over to them is to buy your way out. The countless errors, the rudeness, its just unbelievable. Never again will I make the mistake of using this company for any reason, ever. This is a multibillion dollar company, who knows that people are stuck with these stupid contracts, so they feel they can treat their customers with total disrespect ....it is disgusting. (I would also encourage everyone using Fido to double check their bills each month..).The fact that my hard earned money is paying these people's wages makes me want to vomit...
I’m looking forward to the day I can get myself out of this mess.
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Inappropriate?Totally agree with you.
their customer service never listen to customer. I had 2 year contract with this dog company before and that was really a nightmare. never never use this dog again.
I’m frustrated
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Inappropriate?I have been a loyal FIdo user for over 10 years and they hadn't done me wrong until right around their acquisition by Rogers. Since this time they have had terrible customer service, especially on the phone. It pretty much sealed the deal for me switching to someone new when a call agent told me that because I am already a Fido customer that my new phone will cost $50 more than it would for a new customer. Then they put salt in the would and told me that switching to one of the new calling plans will cost me $25 despite the fact that they explicitly say on their website that I can change my plan for free every time. The reason they gave is that my plan is on their old system and switching to the new system will take some administration time.
Also in my conversation with the agent I found out that anyone can switch to Rogers without any charge as long as they are within the limits of their contact renewal. Apparently Rogers will waive any early cancellation fees that might apply. Maybe this really is a Rogers plot to get all of the Fido customers onto their system. I do love a good conspiracy theory.
It seems all cell phone companies pretty much focus on getting new customers and not doing very much to retain current ones but this is bordering on ridiculous. Fido does have a points loyalty program but until recently you couldn't use them on anything useful. Plus, it takes more than points to fix a poor customer experience. I think the best thing to do is switch companies every time your contract is up to a new company because you will always get a better deal that way.
I’m frustrated
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Inappropriate?I just spent 40 minutes with a fido rep who wasn't able to help me and wouldn't pass me onto a supervisor who could! Basically fido did some kind of maintenance which resulted in all my saved voicemails being erased. They didn't inform customers of this maintenance and are not willing to offer anything as an act of good faith for making a mistake. All they're willing to do is offer an apology. As a customer for 6 years I am very angry. No amount of monetary compensation will bring back those very important saved messages but to make a false gesture (he offered me $50 even though my monthly payment is $60!!) and after the 40 minutes could only increase that amount to $80. Ridiculous!!
If I want to break my contract I have to pay $200!! I am almost mad enough to pay that. Having said that, I still have City Fido which is a plan that isn't offered anymore and one that Fido would like to get rid off altogether. Anyway, just wondering if anyone else has lost any voicemails and if anyone was offered any kind of compensation? Thanks.
I’m frustrated
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Inappropriate?My problem is not so much that, but that my voicemail services were cut all together!
I’m angry and frustrated
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Inappropriate?The worst part is that you start hating Apple for having to be associated with the incredibly dysfunctional Rogers/Fido to use the iPhone.
Remember when Darth Vader asked "Do you feel the hate?" Well, don't feel it for too long or it'll ruin your health and feed the reptilians behind this racket, and I'm not talking about the poor employees who have my sympathy for the most part.
I’m getting over it.
