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Why does Fido lie and break promises ?
I hate fido with every bone in my body, they are the worst, the most unprofessional, the most dirty, lying, INCONSIDERATE people I hae ever met in my whole entire life. Whoever if in charge of Account Inquiries or whatever its called, must be the most cold hearted person ever born.
I changed my plan on my phone so that I would be able to call long distance, they have a bundle 30$ a month for unlimited LD minutes, when I got this bundle I was told that It would always be the case no matter what time of day. the next two months I was away and i did not even receive any bills, after that I got bills of about 300-400 dollars for those months. I called them and I was arguing for literally over an hour and i talked to this one boy who refused to transfer my call to anyone else, he was SO RUDE and kept being sarcastic.They all absolutely refused to accept the fact that I was LIED TO and was told that it would always be free for LD but not they tell me 'as long as you have the minutes available' even though I specifically asked the rep earlier if it would out of the minutes she said YES.
I finally canceled my contract with them since i was so unhappy with the services, I get a phone call a few months later saying my phone bill is now 2000$ and after a long while i agreed to pay that amount ( in which the rep threatened to send my bill to collections if I did not pay) in parts every month, after about 1 month I received a call from the collections saying that If i do not pay the amount in full TODAY by 3 pm which was about 1600$ that 'her client' Fido would 'take action against me' I am a student, i live with my parents, and have a part time job, does fido seriously think I would pay 1600$ in one shot when I couldn't even pay 500$ even on the balance, and furthermore, why would they lie to me and cut OUR financial agreement for absolutely no reason what so ever, this is ridiculous, unaccpetable, and very inconsiderate.
I called Fido afterward and they would not speak to me about the case they told me I could only speak through the Agency, So here I am sitting wondering what I should do because I don't have 1600$ to pay a pathetic phone company who firstly, lie their way around and secondly, cant even keep an agreement.
I say SCREW YOU Fido, I will never ever recommend Fido to anyone even if their plans were 1 dollar a month. Very pathetic phone company Don't even bother.
I changed my plan on my phone so that I would be able to call long distance, they have a bundle 30$ a month for unlimited LD minutes, when I got this bundle I was told that It would always be the case no matter what time of day. the next two months I was away and i did not even receive any bills, after that I got bills of about 300-400 dollars for those months. I called them and I was arguing for literally over an hour and i talked to this one boy who refused to transfer my call to anyone else, he was SO RUDE and kept being sarcastic.They all absolutely refused to accept the fact that I was LIED TO and was told that it would always be free for LD but not they tell me 'as long as you have the minutes available' even though I specifically asked the rep earlier if it would out of the minutes she said YES.
I finally canceled my contract with them since i was so unhappy with the services, I get a phone call a few months later saying my phone bill is now 2000$ and after a long while i agreed to pay that amount ( in which the rep threatened to send my bill to collections if I did not pay) in parts every month, after about 1 month I received a call from the collections saying that If i do not pay the amount in full TODAY by 3 pm which was about 1600$ that 'her client' Fido would 'take action against me' I am a student, i live with my parents, and have a part time job, does fido seriously think I would pay 1600$ in one shot when I couldn't even pay 500$ even on the balance, and furthermore, why would they lie to me and cut OUR financial agreement for absolutely no reason what so ever, this is ridiculous, unaccpetable, and very inconsiderate.
I called Fido afterward and they would not speak to me about the case they told me I could only speak through the Agency, So here I am sitting wondering what I should do because I don't have 1600$ to pay a pathetic phone company who firstly, lie their way around and secondly, cant even keep an agreement.
I say SCREW YOU Fido, I will never ever recommend Fido to anyone even if their plans were 1 dollar a month. Very pathetic phone company Don't even bother.
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Inappropriate?Hi,
I'm sorry to read that you've had an unpleasant experience with our service. It is not what we're striving for.
We'd like to help and get a better understanding of your issue. Send me your full name, account number (if you have it) and/or Fido phone number and I'll have someone from the Office of the Executive looking into this and will call you back to discuss further. You can send the info at info@fidomobile.ca. Please quote reference number GS017.
Regards,
Martin G
Fido Solutions Inc. -
Inappropriate?FIDO is the WORST cellphone company I have ever encountered. Since joining FIDO I have been flat-out LIED TO, countless times, by their own customer service reps.
I regret the day I joined the FIDO network, and continue to warn others away from the company. Read about my most recent problem below, and warn all your friends to STAY AWAY FROM FIDO - the most UNPROFESSIONAL, UNTRUSTWORTHY and UNRELIABLE cell phone company out there.
My most recent problem with FIDO stems from a broken LG Neon phone. I bought the phone in May, and it was inoperable by the end of August. I had never encountered a problem like this before. Where the signal strength bars should have been, there was only a red "x". The FIDO stamp on my screen was replaced with the words "system disabled". In another day or two, the phone had failed completely and no longer turned on.
August 31 - I called FIDO customer service, and was told to simply take the phone to any FIDO store to be repaired. Already, I was being LIED to. I went to the Queen W FIDO store (Toronto, Ontario), where i was told they couldn't help me at that location, and that I should try the Eaton Centre location. Of course, at the Eaton Centre location I was told that I should try the Queen W location! When I mentioned I had already been there, the FIDO rep gave me a phone list of all the FIDO stores in Toronto, and suggested I call around to find a store that could help me! I was shocked - since when is it the customer's duty to fulful the role of paid FIDO employee? I refused, and called FIDO customer service the next day. (associate name: STEPHANIE).
September 1 - When I called, the FIDO customer service rep arranged for a new phone to be mailed to my home address. I was told to simply swap phones upon receipt and return my broken phone in the enclosed prepaid envelope. I was told this process would take up to a maximum of two weeks. I was told I would have my phone by September 16 at the very latest. Little did I know this would turn out to be a flat-out LIE. (associate name: HOWARD).
September 15 - I still had not received the phone. I called FIDO customer service, and was told that the phone had not left the warehouse, but it would ship overnight and I would have it the next day. Again, this was a LIE. (associate name: MATTHEW)
September 17 - I still had not received the phone. Once again called FIDO customer service, and began asking for simple information - a tracking number, date of shipment, anything.... but the FIDO rep was unable to answer my questions. When prodded, the FIDO associate agreed to start an investigation to discover the whereabouts of my phone. I was told this process would be complete by Saturday. Again, i was LIED TO. (associate name: LOLA).
September 21 - I still had not received the phone. Once again I called FIDO customer service, where I was promptly hung up on. Called again, and was told that my case had not been looked at yet, and to call back in 72 hours. When I protested, I was once again hung up on while being transferred to another associate. For the third time in a row that night, I called FIDO customer service. I explained my situation to yet another associate, and asked to speak to a supervisor. The supervisor told me that there was NO RECORD of me calling September 1 to arranged for a new phone, and that there was NO WAY a phone could be mailed to me! I was told to once again, go to a FIDO store and wait 10 - 15 days while they repair my existing phone! (Supervisor name: DAVID).
To this day I still do not have a working phone. While my account was credited varying amounts each time I called customer service, this in NO WAY compensates me for the HASSLES, and the LIES, and the downright DISHONEST FIDO ASSOCIATES I've dealt with. I will continue to warn others to stay away from FIDO - the WORST cell phone company I have had the misfortune to sign with - and look forward to the day when either my faith in FIDO is restored or I can afford to cancel my contract with FIDO. I'm betting the second option will come before the first.
WARN YOUR FRIENDS: STAY AWAY FROM FIDO! -
Inappropriate?Was your problem resolved? I have been trying to resolve my problem since August this year. Yes, very terrible service!
EMPLOYEE
