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I have purchased the following movie but have not and can not download it:
1x Next
•Purchase Type: Full Download
•Subtitles language:
Official
Responses
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Jeff,
We've checked the records on your transaction, and it looks fine from our side. Your receipt should have a link to the tix file, and the receipt we have on file for you does have that link. You can also access the tix file link through your Film Fresh account. Just log into our site, click on "My Account" and then on the "DivX Files" tab, and you'll find the link to your film. (And we checked your account page... the link is there, too!)
Thanks,
rick -
EMPLOYEE
1Thanks for your note. What is your problem, exactly? To download your film, you first need to download the .tix file associated with the film -- this is done through the link given to you on your Web and email receipts. After you have downloaded this file, click on the file to complete the download.
Have you followed this procedure? Please let us know.
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EMPLOYEE
1Thanks for your note. What is your problem, exactly? To download your film, you first need to download the .tix file associated with the film -- this is done through the link given to you on your Web and email receipts. After you have downloaded this file, click on the file to complete the download.
Have you followed this procedure? Please let us know.Comment -
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Same problem , no download , no.tix file or anything ; just ended purchase process saying completed . I had no problems in the past with other movie(s) , but glad this was a freebie this time thanks to SamsungTweets ; otherwise I could have kissed off $15 . Not surer I'll be back as a paying customer , as there should be better download procedures . -
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Jeff,
We've checked the records on your transaction, and it looks fine from our side. Your receipt should have a link to the tix file, and the receipt we have on file for you does have that link. You can also access the tix file link through your Film Fresh account. Just log into our site, click on "My Account" and then on the "DivX Files" tab, and you'll find the link to your film. (And we checked your account page... the link is there, too!)
Thanks,
rick -
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me envian codigo para div x plus softwere gratis -
