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Email reports haven't come through the last few days
I am signed up to receive reports by email daily of my filtr choices. I haven't received any emails since las week, but I know there are results, so what gives?
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Inappropriate?Hi Pat,
Thanks for reaching out. There are generally three reasons why you would not get an email. The first is if there is no new content for your searches, in this case we don't send anything (sounds like you have ruled this out).
The second would be if you have set your daily briefing FiltrRank higher than the articles we are finding. For example if all the articles we find are 3s and you have your daily briefing threshold set to 5 we will see no qualifying articles and we won't send the briefing.
Lastly your daily briefing could be getting stuck in a spam filter. If you add us (noreply@filtrbox.com) to your whitelist and address book we should be able to get through.
If you could send your filtrbox ID to patrick@filtrbox.com I can see if we received a bounce when sending your briefing.
Regards,
Patrick
EMPLOYEE
