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Mail is not sent after password reset request
Cannot reset the password of my account. I've requested password reset some times in these days but I haven't received anything by mail. Spam folder was checked too.
I’m confused
2
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Tell me when someone solves it.
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The more people who report this problem, the more it gets noticed.
The company marked this problem solved.
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Inappropriate?I have the same problem. Frustrated, I've created a new account too, and guess what, I didn't even get the account confirmation email this time. Used a different email account on a different provider, put noreply[at]cloudcell[dot]com in the safe sender list on both, verified spam and trash folders on both.
I’m frustrated
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Inappropriate?Hey guys,
Thank you for bringing this to our attention. There was indeed a problem with password reset emails being sent out, which was causing them to stack up in a queue. This has now been resolved and all emails should have been sent out successfully.
Note, if you did request a new password multiple times please use the last email received, or reset again to receive a new email.
I hope this helps! Please let me know if you experience any further issues.
The company and 1 other person say
this solves the problem
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Inappropriate?I am having trouble reseting my password. This is a month later.
EMPLOYEE
