Support Team continues to answer the big questions - This week: Why has a donation been removed from my page?

A donation previously listed on your fundraising page may be removed if the donor’s credit card is rejected by their bank at the authorization stage. A card can be rejected for a variety of reasons - your donor may have entered an incorrect expiration date or card number, for instance.

You don't need to do anything. We will automatically contact the card owner to explain the problem and invite them to donate again. They can do so via your online fundraising page. Once your donor has contributed again successfully, the donation will re-appear on your page.