Flock crashing with Yahoo mail file attachments.
Flock is crashing when attempting to attach a file in Yahoo mail, which never happened before. Also, the "attach" tab in Yahoo mail appear to be a blank tab (there is no lettering on the tab). I'm using Flock 2.5.2 on Ubuntu.
Mozilla seems to not have this problem. My email address is
william m spears arobase yahoo dot com (arobase = "at", hopefully this will confuse spam bots and allow humans to reply to me!)
Thanks!
Mozilla seems to not have this problem. My email address is
william m spears arobase yahoo dot com (arobase = "at", hopefully this will confuse spam bots and allow humans to reply to me!)
Thanks!
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The best solution from the company
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Bill,
Could you please:
1) backup your current browsers profile
2) close all browsers
3) uninstall all Flash plugins (http://kb.mozillazine.org/Flash)
4) install latest Flash from http://www.adobe.com/products/flashpl... . Make sure all browsers are closed when installing it
5) start Flock and verify if that attaching a file to your Yahoo Mail message now works
Thanks,
Sophie
The company says
this solves the problem
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Inappropriate?Hi,
Does the crash occur as soon as you press the "Attach" button, or after you select a file to attach? If it's the latter, does the crash occur for any types or sizes of files?
Are you viewing Yahoo Mail in All New mode or in Yahoo! Mail Classic?
Last, have you tried to:
- log out of Yahoo Mail
- clear any Yahoo Mail cookies
- disable any extensions you may have
- restart the browser
- log back in and try attaching a small file?
Thanks,
Sophie -
Inappropriate?Hi Sophie. I cleared out all cookies, period. Logged out of Yahoo. Exited Flock. Started flock, got into Yahoo email (the new Yahoo email, not the old Yahoo email). Composed a message to myself. Hit the (blank) attachment button. It opened the file browser correctly. I then selected a teeny little ASCII file and boom - it totally crashed. This has been consistent with other files also.
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Inappropriate?Here is some more info... I started flock at the command line instead. Here is the error dump:
Login Manager: Searching for logins matching host: urn:facebook:service:100000124415682, formSubmitURL: Flock Login, httpRealm: null
Login Manager: No alternate nsILoginManagerStorage registered
Login Manager: Searching for logins matching host: urn:facebook:service:1633789671, formSubmitURL: Flock Login, httpRealm: null
Login Manager: Searching for logins matching host: urn:twitter:service:40097037, formSubmitURL: Flock Login, httpRealm: null
Login Manager: Searching for logins matching host: urn:yahoomail:service:williammspears, formSubmitURL: Flock Login, httpRealm: null
(flock-bin:7624): GLib-GObject-CRITICAL **: g_object_unref: assertion `G_IS_OBJECT (object)' failed
(flock-bin:7624): GLib-GObject-CRITICAL **: g_object_unref: assertion `G_IS_OBJECT (object)' failed
Login Manager: observer notified for form submission.
Login Manager: Searching for logins matching host: urn:yahoomail:service:williammspears, formSubmitURL: Flock Login, httpRealm: null
Login Manager: Removing login: [xpconnect wrapped nsILoginInfo]
Login Manager: Searching for logins matching host: urn:yahoomail:service:williammspears, formSubmitURL: Flock Login, httpRealm: null
Login Manager: Adding login: [xpconnect wrapped nsILoginInfo]
Login Manager: Searching for logins matching host: urn:yahoomail:service:williammspears, formSubmitURL: Flock Login, httpRealm: null
Segmentation fault -
Inappropriate?Hi,
Thank you for the error information. Our developer took a look at it and found nothing pertaining particularly to your webmail issue.
However, he suggests to re-install Flock with a clean profile:
- backup your RSS and bookmarks
- close Flock
- backup your current Flock profile (http://flock.com/faq/show/64#q_61799)
- uninstall Flock and delete your current Flock profile
- re-install Flock
Thanks,
Sophie -
Inappropriate?OK, I did remove flock, and re-installed it from the web (removing the whole .flock directory first), and impressively the same crash still occurs.
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Could you please find the crash log in your current Flock profile
/home/[username]/.flock/browser/[some number].default/
and copy/paste the content here? If it's too long, you may email it to me.
Thanks,
Sophie
sophie at flock dot com -
Inappropriate?Would love to, but I don't see any crash log!
I'm in /home/wspears/.flock/browser/dhajgyw9.default and my files are:
4 blocklist.xml 4 extensions.ini 88 places.sqlite-journal
4 blogdrafts.sqlite 4 extensions.rdf 4 pluginreg.dat
4 bookmarkbackups/ 408 feedcontent.sqlite 24 prefs.js*
24 bookmarks.html 1720 flock-data.sqlite 4 search.sqlite
4 Cache/ 16 flock-data.sqlite-journal 16 secmod.db*
132 cert8.db* 196 formhistory.sqlite* 32 sessionstore.bak
4 chrome/ 4 hostperm.1* 40 sessionstore.js
4 compatibility.ini 16 key3.db* 4 signons3.txt
176 compreg.dat 12 localstore.rdf 32 urlclassifier3.sqlite
8 content-prefs.sqlite 0 lock@ 4 urlclassifierkey3.txt
540 cookies.sqlite* 4 lucene/ 12 webappsstore.sqlite
4 cookies.txt* 40 mimeTypes.rdf* 8 webdetective.sqlite
4 detect/ 48 mstore.sqlite 4936 XPC.mfasl
104 downloads.sqlite* 4 OfflineCache/ 108 xpti.dat
4 extensions/ 4 permissions.sqlite* 2076 XUL.mfasl
4 extensions.cache 12136 places.sqlite*
I've crashed it a few more times, but still don't find a crash file.
Oh - I tried flock 2.5.1 and flock 2.5 also, and have the same behavior. I believe all this started with Yahoo's all new mail (I didn't have any problems a month ago). Thanks for helping - I prefer flock to firefox on linux and would like to keep using flock. Bill -
Inappropriate?I'm starting to wonder if this is a flash plugin issue. I need two flash plugins for flock, one for facebook, and one for Youtube (this seems weird that I need both). The one built in to flock (v9) works for Youtube, but facebook demands I update to a newer version (v10).
Depending on which I disable, the "attach" tab in Yahoo mail works differently. Either it (1) "works" as I describe above, or (2) the tab appears (and does not go blank) but is not functional at all (i.e., clicking on the tab does nothing).
So, currently I'm just going to switch to Yahoo mail "classic", until we solve this problem.
I’m confused and bummed!
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Hi,
It seems strange that you'd need two Flash plugins. Flock 2.5.2 comes with Flash v10. Could you please update your Flash plugin to v10, and see if that fixes your issue?
Thanks,
Sophie -
Inappropriate?Actually, Flock for Linux does not come with Flash v10. That is part of the problem. I did a fresh install using flock-2.5.2.en-US.linux-i686.tar.bz2, and looked at the plugins. I attach a picture. You will note that v9 is what is currently packaged with Flock 2.5.2 for Linux. So, your linux package needs updating. Thanks, Bill
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Hi,
Flock 2.5.2 does come with Flash v10. When installing Flock, please make sure that your other browsers, such as Firefox, are closed before installing and running Flock.
In any case, please update your Flash plugin and check if that would resolve your mail attachment issue?
If that doesn't, how about starting Flock 2.5.2 with a clean profile and Flash plugin v10?
Thanks,
Sophie -
Inappropriate?Sophie, it definitely looks like Flock for Linux has version 9.0 of Flash, not version 10.0 (how else do you explain the picture I posted)? That was a totally clean install, no other browsers open, etc. I have no extensions. I used a clean profile.
If you really believe Flock for Linux has version 10.0 of Flash, please tell me how to confirm that. It isn't clear where it is embedded in the distribution.
We are coming full circle. The reason for my first message was that I did in fact add v10, but it doesn't solve the crashing problem. Flock then has both v9 and v10, and no combination of enabling/disabling fixes the problem.
The Windows version of Flock has version 10 (I confirmed that). And Yahoo mail doesn't crash with attachments in Windows.
Thanks, Bill -
Inappropriate?I even more convinced v9 comes with the Linux version of flock. I right clicked on the "attach" tab in Yahoo mail and it said "About Adobe Flash Player 9". Even if I install v10, the tab still looks for the built in version of Flash, which is v9. If you can tell me how to specifically tell flock to ignore the built in version, and always use the v10 plugin, that would probably solve the problem. Thanks, Bill
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Inappropriate?Bill,
Could you please:
1) backup your current browsers profile
2) close all browsers
3) uninstall all Flash plugins (http://kb.mozillazine.org/Flash)
4) install latest Flash from http://www.adobe.com/products/flashpl... . Make sure all browsers are closed when installing it
5) start Flock and verify if that attaching a file to your Yahoo Mail message now works
Thanks,
Sophie
The company says
this solves the problem
-
Inappropriate?Sophie, excellent! That was the key. "about:plugins" indicated that flash was being grabbed from the .mozilla directory! And that contained v9. I removed the two v9 files and now "about:plugins" says:
File name: /usr/lib/adobe-flashplugin/libflashplayer.so
Shockwave Flash 10.0 r32
So, flock is now looking in the right place. v10 is now listed as the only plugin for flock. Right-clicking the attach button on Yahoo mail now says "About Adobe Flash Player 10".... and... the attachment does not crash flock any more. Bingo.
So, the lesson is (if anyone else has his problem), that it is not necessarily anything in .flock causing the problem, but old stuff in .mozilla (which apparently flock looks for).
So, I'll do a little more testing, but as of this point I'd say the problem is solved (I'm also double checking firefox/mozilla). Thanks!, Bill
I’m thankful
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Yay, I'm glad it's all working fine now ...
-Sophie
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