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Flock won't connect to my Photobucket and the FAQ is completely useless.
I cannot add my Photobucket account to upload photos and your "fix" in the FAQ is completely wrong and useless. I will be deleting Flock and going back to Firefox.
I’m pissed.
3
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I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company marked this problem solved.
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Inappropriate?Jack,
Sorry to hear your frustration. I'm curious to know which FAQ you found not useful?
Also, have you tried to:
1. Log out of your Photobucket accounts
2. in Mac: Go to Flock>Preferences ; in Windows: Go to Tools>Options
3. Click the Advanced icon
4. Click the Update tab
5. Choose "Force Service Updates"
6. Restart the browser
7. Log back in to Photobucket.
-Sophie -
Inappropriate?Jack,
We've looked into this, and actually found out that the login detection to Photobucket is just broken. This is a recent issue since it was working just fine in our testing lab a few hours ago.
The issue has been reported here: https://bugzilla.flock.com/show_bug.c...
We hope to get it fixed soon.
Thanks for your patience,
Sophie -
Inappropriate?I do not believe there is any need to go back to a browser because one feature was broken. We need people like you to report these problems, and go ahead and help out the developmental team to refine and perfect Flock. No need to just dip out on us :)
I’m happy
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Inappropriate?Jack,
Our developers came up with a fix to the Photobucket issue. You should see it within 24 hrs. If you prefer not to wait, please:
1. Log out of your Photobucket accounts
2. in Mac: Go to Flock>Preferences ; in Windows: Go to Tools>Options
3. Click the Advanced icon
4. Click the Update tab
5. Choose "Force Service Updates"
6. Restart the browser
7. Log back in to Photobucket.
Let us know how it goes...
Sophie -
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This solves the problem
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@Angelia,
Which version of Flock are you using? You can find this information by going to Help|About Flock in Windows, or Flock|About Flock in Mac.
Please type "about:webdetective" (without the quotes) in the URL bar, and press ENTER. Copy and paste here the line that mentions Photobucket. It should look similar to this:
photobucket: $Id: photobucket.xml 22140 2009-04-09 23:12:42Z chris $
Thanks,
Sophie -
Inappropriate?I'm using what I THINK is version 2.5 (at least that's what I re-downloaded earlier this evening. Of course, when I go to Flock's properties, it says it's File Version 1.9.0.13 and Product Version 2.5.2. When I type in "about:webdetective" in the FLock URL bar, it says exactly what you wrote. So ... *shrug* I don't know what the problem is. Before I updated to this version of Flock, the uploader would fetch my photobucket folders just fine.
I’m frustrated
1 Comment Add a comment
This solves the problem
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@Angelia,
How about:
1) Open the Accounts and Services sidebar
2) Look for your Photobucket account in the list. Right under it, see if it says "Remember Account" or "Forget Account". If it says "Forget Account", go ahead and click on it.
3) Go to Tools|Options in the menu, and select the Privacy tab
4) Click on "Show Cookies..." button
5) Search for "photobucket"
6) Delete all the cookies that match your "photobucket" search
7) Close Flock
8) Restart Flock
9) Log back in to Photobucket and try uploading pictures to your account
Thanks,
Sophie -
Inappropriate?@Sophie,
I tried it, did everything you suggested. And I still get a javascript error (error retrieving albums).3 Comments Add a comment
This solves the problem
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@Angelia,
To know the exact version of Flock , please go to the menu options Help|About Flock in Windows, or Flock|About Flock in Mac. You'll be given the exact information.
Regarding your Photobucket account, could you please tell us the following:
1) are you using a Pro or Free Photobucket account?
2) could you please make sure you have not reached the storage limit of your account
Free account: Multimedia Hosting – Up to 500MB of space for images and video clips. (http://photobucket.com/faq?catID=29&c...)
Pro account: Multimedia Hosting – Up to 25GB of space for images and video clips. (http://photobucket.com/faq?catID=29&c...)
3) what happens if you use Flock's uploader, and upload one picture in a new album? Does it also give you the same error message?
Thanks,
Sophie -
@Sophie:
I am using the latest version of Flock for Windows (2.5.2).
1.) I'm using Pro.
2.) I have PLENTY of space left. I'm currently only using 2% of my allocated space.
3.) It can create new folders just fine through the uploader, but I don't want to have to do this! I want to upload pictures to folders I already have available. There'd be no point otherwise! If Flock is unable to load my current photobucket folders (using the javacript application), then there's no point of me using Flock. This is very disappointing. I'm VERY dissatisfied. I believe you guys broke something when you upgraded to the new version of Flock. It was working JUST fine before you guys went in and decided to "improve" it. -
@Angelia,
First of all, we're sorry to hear your frustration.
The reason I asked to upload to a new album is to check if the issue comes from Flock's uploader, your Photobucket account, or from the existing Photobucket albums. Since uploading to a new album works, it seems that the issue comes from your existing Photobucket albums. Hence, I'd suggest to:
1) verify that you have not reached the limit size for each of your Photobucket albums: http://forums.photobucket.com/showthr...
2) verify that the picture(s) you're trying to upload to your existing Photobucket album would not exceed the limit
4) temporarily rename your existing Photobucket album and try uploading to it.
5) confirm if you can upload the same picture to your Photobucket album, using Photobucket's site.
Thanks,
Sophie
EMPLOYEE
