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Media Streams is stuck "Searching"
Since updating to 2.5, my Media Streams is stuck "Searching". How can I clear this?
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Inappropriate?Erich13,
We're not able to see this issue on our side... Could it be due to an extension you've installed? Does it just keep "searching" for any media stream that you load, or for specific ones only? Will it work on a clean profile?
Thanks,
Sophie6 Comments
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This solves the problem
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Yes, could be. Yes, any media stream hangs with "Searching". Yes a clean/new profile works fine. -
As painful as it is, I'll start disabling add-ons, to see if that will make a difference.
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Hey Erich, are you aware of safe mode? This will allow you to disable a bit easier: http://flock.com/faq/show/30#q_61805
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Yes, I know about safe-mode, a.k.a. profilemanager (http://kb.mozillazine.org/Profile_Man...)
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So, safe-mode lets me start up without any add-ons, and without any add-ons running, Media Stream does not have any problems. So, now I get to one-by-one disable add-ons. Unless you can tell me something, anything, about what type of things go on under the hood of Media Stream, so I can better guess which add-ons might be related.
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We got lucky. After starting in Safe Mode, and moving the Media Steams to the top of the screen, and starting Flock not-in-Safe-Mode, the Media Streams is now working. And after switching it to the bottom, and restarting, continues to work.
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Inappropriate?Error: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]" nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)" location: "JS frame :: file:///C:/Program%20Files/Flock/components/flockAccountUtils.js :: flockAccountUtils_getAccountsByInterface :: line 292" data: no]
Source File: file:///C:/Program%20Files/Flock/components/flockAccountUtils.js
Line: 292
Error: uncaught exception: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]" nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)" location: "JS frame :: file:///C:/Program%20Files/Flock/components/flockAccountUtils.js :: flockAccountUtils_getAccountsByInterface :: line 292" data: no]
Error: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]" nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)" location: "JS frame :: file:///C:/Program%20Files/Flock/components/flockAccountUtils.js :: flockAccountUtils_getAccountsByInterface :: line 292" data: no]
Source File: file:///C:/Program%20Files/Flock/components/flockAccountUtils.js
Line: 292
Error: uncaught exception: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]" nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)" location: "JS frame :: file:///C:/Program%20Files/Flock/components/flockAccountUtils.js :: flockAccountUtils_getAccountsByInterface :: line 292" data: no]
Error: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]" nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)" location: "JS frame :: file:///C:/Program%20Files/Flock/components/flockAccountUtils.js :: flockAccountUtils_getAccountsByInterface :: line 292" data: no]
Source File: file:///C:/Program%20Files/Flock/components/flockAccountUtils.js
Line: 292
... just noticed they're all the same. got the error message 10 times after clicking on the button to open the media bar.
Please note that the only way for me to close the media bar, that I've found, is to go to View-> Minibar-> and deselect the media bar. That is...clicking on the X to close the media bar does not work (and doesn't send an error to the error console either.).
Now I will try something else...
I opened the sidebar and entered into the Flickr area where I can see my Flickr contacts. I click on one and go to their flickr page and click on the Media button in the sidebar next to flickr contact's name to open up the media in the media bar...and the following errors show up in the error console:
Error: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]" nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)" location: "JS frame :: file:///C:/Program%20Files/Flock/components/flockAccountUtils.js :: flockAccountUtils_getAccountsByInterface :: line 292" data: no]
Source File: file:///C:/Program%20Files/Flock/components/flockAccountUtils.js
Line: 292
I get it twice
this is also one of two errors that get reported with the problem of the favorites not working.
2 Comments Add a comment
This solves the problem
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Alefifer,
We looked into this and conclude that your issue is related to this known bug:
https://bugzilla.flock.com/show_bug.c...
Sorry for all inconvenience,
Sophie -
Alefifer,
Did you upgrade to 2.5 from an older build? Which version?
Can you please follow the instructions here: http://getsatisfaction.com/flock/topi... to help us debug this issue as well as to see if it fixes the problem?
Justin
EMPLOYEE
