Provide help system integrated with Satisfaction?

Given that Fluid's support is now being handled by Satisfaction, it would ROCK to be able to use the same rich Help menu UI that comes with most apps:

http://www.flickr.com/photos/factoryj...

Imagine that the search actually searches Satisfaction through their API, and clicking the Help link would just open the Satisfaction system from within the Fluid instance. That'd rock!

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Chris Thomson replied on April 29, 2008 23:41

Sounds like a neat idea. :-)

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Eric Eggert replied on April 29, 2008 23:47

I really do like that idea, but shouldn’t the help menu reflect the “application” that is currently running? Probably a possibility to get help in there via javascript would be quite neat, if it’s possible to provide the needed data in that form.

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Chris Messina commented on April 29, 2008 23:51

Oh yeah, exactly. Each app would get to set its own Help location -- I'm just suggesting STFN because they have an API already. It wouldn't be Fluid help topics, it would be unique to each app's SSB.
Eric Eggert commented on April 29, 2008 23:53

Okay, that makes sense :)
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Todd, Official Rep, replied on April 30, 2008 00:11

cool idea chris! I think kind of a hybrid approach might be nice... I'm actually working on adding standard help support to fluid (thru the help menu)... I've already got a couple of html documents explaining different features... just need to drop them into the app bundle and hook up an index page to get standard os x help up and running.

however, when you do a search in Fluid help, it would be nice to at least use the satisfaction api to do a search and include links to the satisfaction site topics in the search results along with the local search results (with some kind of icon indicating the difference)

clicking a satisfaction link would take you to the website in your system default browser. i like this idea... number one, make i so!

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