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Setup wizard hangs at blank screen

After updating Firefox to 3.0.11, I get the Xmarks wizard, log in successfully but then get a blank screen with just Xmarks in the corner. When I try and cancel it tells me setup is not finished. Using Firefox Tools menu options, synchronize fails. Log says something about null screen.
 
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8 people have this problem

  • Nate EMPLOYEE
    Inappropriate?
    Nate, Official Rep, replied on June 15, 2009 17:33
    Hey Steve P,

    Sorry for the inconvenience this may have caused! Would you be able to copy and paste the error message that is in your logfile? To do so, go to:

    Firefox->Tools->Xmarks->Xmarks Settings->Advanced Tab-> Show Logfile

    Scroll to the bottom of the file and Copy and paste 5 lines above and below the error message.

    Also, do you have high speed internet?

    Thanks!
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  • M.S
    Inappropriate?
    M.S replied on August 06, 2009 17:07
    I see the same thing. "Xmarks Setup Wizard" hags on "Introdction".

    I do have "high speec internet".

    Below is the last five lines of the log file.

    I notice the data exchange is in json. Might be worth noting that I have the JSon Viewer plugin on this machine. Could that be interfering?

    Let me know when you have a fix. Until then I'm using another solution for bookmark sync-ing.

    -m.s

    [2009-08-06 09:52:59] Warning: removeObserver failed.
    [2009-08-06 09:53:25] Warning: removeObserver failed.
    [2009-08-06 09:55:57] ------ Xmarks/3.1.0 (/Places) starting getSimilarSites with undefined ------
    [2009-08-06 09:55:57] >>> POST http://api.xmarks.com/internal/relate...
    [2009-08-06 09:55:57] >>> Body is: {"urls":["http://blog.foxmarks.com/?p=273"],"mid":"fy1px7q8","cid":"xmfx"}
    [2009-08-06 09:55:57] >>> Callback ({status:0, rating:{status:0}, topics:{status:0, ids:{212196:{topics:[["live", 13], ["rss", 19], ["feeds", 10], ["rss feeds", 8], ["firefox add ons", 5], ["internet", 9], ["tech", 11], ["blogs", 36], ["news", 5], ["software", 14]], user_count:1100}}}, related:{status:0, urls:{'http://blog.foxmarks.com/?p=273':{user_count:852, description:"", pagesize:10, title:"Foxmarks Blog", url:"http://blog.foxmarks.com/", related_urls:[{desc_username:"ibexuser", user_count:263, description:"", title:"Foxmarks: User Support - Foxmarks Wiki", url:"http://wiki.foxmarks.com/wiki/Foxmarks:_User_Support", created:1222992000, rank:1, title_username:"", score:23.3517740609, attrs:{}, popularity:15.6299019535, add_velocity:1, url_id:77730341, revision:1000}, {desc_username:"downloaded", user_count:222, description:"Get help on using Foxmarks.", title:"Help | Foxmarks", url:"http://www.foxmarks.com/help", created:1222992000, rank:2, title_username:"", score:16.9925979788, attrs:{}, popularity:19.469799533, add_velocity:5, url_id:139358540, revision:1000}, {desc_username:"bunnymatic", user_count:30764, description:"Foxmarks provides browser extensions for Firefox, Internet Explorer, and Safari that synchronize bookmarks between your multiple computers and multiple browsers. Foxmarks can also sync your Firefox passwords. [ Chinese(zh-TW): Foxmarks \u652F\u63F4Firefox, I E, Safari \u700F\u89BD\u5668,\u53EF\u4EE5\u540C\u6B65\u66F4\u65B0\u7DDA\u4E0A\u66F8\u7C64,\u53EA\u8981\u5E33\u865F\u53CA\u5BC6\u78BC\u5C31\u53EF\u4EE5\u4F7F\u7528\u5728\u4E0D\u540C\u7684\u96FB\u8166\u53BB\u540C\u6B65\u64F7\u53D6\u60A8\u6536\u85CF\u7684\u66F8\u7C64\u3002]", title:"Foxmarks", url:"http://www.foxmarks.com/", created:1222992000, rank:3, title_username:"abe_frohman", score:14.4403559305, attrs:{}, popularity:46.2487726487, add_velocity:51, url_id:6470215, revision:1002}, {desc_username:"ibexuser", user_count:10, description:"", title:"Scrumptious :: Mozilla Add-ons :: Add Features to Mozilla Software", url:"http://addons.mozilla.org/firefox/738/", created:1234585616, rank:4, title_username:"", score:13.6222891318, attrs:{}, popularity:3.20995346389, add_velocity:0, url_id:145850382, revision:1000}, {desc_username:"ibexuser", user_count:10, description:"", title:"Go Parent Folder :: Modules pour Firefox", url:"http://addons.mozilla.org/fr/firefox/addon/7377", created:1234622886, rank:5, title_username:"", score:13.6222891318, attrs:{}, popularity:3.20995346389, add_velocity:0, url_id:146313446, revision:1000}, {user_count:10, description:"", title:"Zoom It! :: Modules pour Firefox", url:"http://addons.mozilla.org/fr/firefox/addon/6489", title_username:"", desc_username:"ibexuser", rank:6, created:1234596768, score:13.6222891318, attrs:{}, popularity:11.5706377505, add_velocity:1, url_id:145986819, revision:1000}, {user_count:11, description:"", title:"Barre d'outils Google pour Firefox", url:"http://www.google.com/tools/firefox/toolbar/FT3/intl/fr/?utm_source=fr-et-more&utm_medium=et&utm_campaign=fr&tbbrand=GZEZ", title_username:"", desc_username:"ibexuser", rank:8, created:1222992000, score:13.6222891318, attrs:{}, popularity:11.6480415703, add_velocity:1, url_id:139544233, revision:1000}, {user_count:10, description:"", title:"NewTabURL", url:"http://sogame.awardspace.com/newtaburl/", title_username:"", desc_username:"ibexuser", rank:9, created:1222992000, score:13.6222891318, attrs:{}, popularity:11.5706377505, add_velocity:1, url_id:139387054, revision:1000}, {desc_username:"foxbot", user_count:41395, description:"Your Bookmarks on the Web", title:"Foxmarks", url:"http://my.foxmarks.com/", created:1222992000, rank:16, title_username:"downloaded", score:13.6216752494, attrs:{}, popularity:50.3516185496, add_velocity:75, url_id:1757328, revision:1000}, {user_count:10, description:"", title:"Google Bookmarks Button :: Modules pour Firefox", url:"http://addons.mozilla.org/fr/firefox/addon/2453", title_username:"", desc_username:"ibexuser", rank:17, created:1234576158, score:13.3650798214, attrs:{}, popularity:3.20995346389, add_velocity:0, url_id:145732959, revision:1000}], desc_username:"", page:1, created:1222992000, url_id:212196, attrs:{}, excluded_urls:{porn:0, dead:0, foreign:3}, popularity:18.1130198205, add_velocity:1, fallback:true, more:true, revision:1000, featured_urls:[{user_count:11, description:"Want to make tagging your bookmarks as easy as clicking an icon \xA0 Tagmarks, the add-on for Firefox, hopes to do just that.\xA0 The idea here is to bring", title:"Tagmarks - Better Tagging Through Icons | Firefox Facts", url:"http://www.firefoxfacts.com/2008/08/14/tagmarks-better-tagging-through-icons/", title_username:"", desc_username:"", rank:20, created:1222992000, score:13.3650798214, attrs:{}, popularity:14.2906366038, add_velocity:3, url_id:139385708, revision:1001}, {user_count:11, description:"", title:"ThumbStrips :: Modules pour Firefox", url:"http://addons.mozilla.org/fr/firefox/addon/5045", title_username:"", desc_username:"ibexuser", rank:18, created:1234565905, score:13.3650798214, attrs:{}, popularity:11.6480415703, add_velocity:1, url_id:145606307, revision:1000}, {user_count:12, description:"", title:"CS Lite :: Modules pour Firefox", url:"http://addons.mozilla.org/fr/firefox/addon/5207", title_username:"ibexuser", desc_username:"ibexuser", rank:19, created:1234563547, score:13.3650798214, attrs:{}, popularity:11.7203343777, add_velocity:1, url_id:145577384, revision:1004}], title_username:"downloaded"}}}})
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  • mooner
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    mooner replied on November 14, 2009 22:21
    Me too, what gives?

    [2009-11-14 16:38:42] >>> POST http://api.xmarks.com/internal/server...
    [2009-11-14 16:38:42] >>> Body is: {"mid":"g20wgtji","version":0,"cid":"xmfx"}
    [2009-11-14 16:38:43] >>> Callback ({status:0, version:0})
    [2009-11-14 16:38:43] Starting Wizard: Never Synched
    [2009-11-14 16:38:48] >>> GET http://static.xmarks.com/FX/wiz.json
    [2009-11-14 16:38:48] >>> Callback ({status:0, use_bib:true, flavor:"normal", anchor:"identity-box", position:"after_start", posx:0, posy:140, popup_style:"padding: 12px; background-color: transparent; opacity: 1.0; width: 420px; -moz-appearance: none; margin: 0px; padding: 0px; border: none;", box_style:"background: transparent url('http://static.xmarks.com/FX/bubble_bkg.png') no-repeat; height: 126px; padding: 0; margin: 0;", container_style:"width: 250px;", text_style:"margin: 12px 12px 4px 126px; width: 270px; padding: 0; font-size: 14px", title_style:"padding: 0; margin: 0; margin-top: 4px; font-size: 18px; font-weight: bold;", title_english:"Almost Done!", desc_english:"Click here to finishing installing Xmarks.", desc_style:"margin: 0px 12px 4px 126px; font-size: 14px;", close_style:"margin-top: 8px; margin-right: 6px; cursor: pointer; height: 12px; width: 12px;", etag:"\"2f034-3c7-468b654823a80\""})
    [2009-11-14 16:39:23] ------ Xmarks/3.3.2 (/Places) starting getSimilarSites with api.xmarks.com ------
    [2009-11-14 16:39:23] >>> POST http://api.xmarks.com/internal/bib
    [2009-11-14 16:39:23] >>> Body is: {"urls":["http://www.google.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official"],"mid":"g20wgtji","apihost":"api.xmarks.com","drifthost":"www.xmarks.com","statichost":"static.xmarks.com","cid":"xmfx"}
    [2009-11-14 16:39:23] >>> Callback (not json, status: 0)
    [2009-11-14 16:39:24] ------ Xmarks/3.3.2 (/Places) starting getSimilarSites with api.xmarks.com ------
    [2009-11-14 16:39:24] >>> POST http://api.xmarks.com/internal/bib
    [2009-11-14 16:39:24] >>> Body is: {"urls":["http://www.google.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official"],"mid":"g20wgtji","apihost":"api.xmarks.com","drifthost":"www.xmarks.com","statichost":"static.xmarks.com","cid":"xmfx"}
    [2009-11-14 16:39:24] >>> Callback (not json, status: 0)
    [2009-11-14 16:43:41] ------ Xmarks/3.3.2 (/Places) starting extstatus with sync.xmarks.com ------
    [2009-11-14 16:43:41] Entered Status...
    [2009-11-14 16:43:41] >>> POST http://sync.xmarks.com/sync/passwords...
    [2009-11-14 16:43:41] >>> Body is: {}
    [2009-11-14 16:51:23] >>> POST http://api.xmarks.com/internal/server...
    [2009-11-14 16:51:23] >>> Body is: {"mid":"g20wgtji","version":0,"cid":"xmfx"}
    [2009-11-14 16:51:23] >>> Callback ({status:0, version:0})
    [2009-11-14 16:51:24] Starting Wizard: Never Synched
    [2009-11-14 16:51:29] >>> GET http://static.xmarks.com/FX/wiz.json
    [2009-11-14 16:51:29] >>> Callback ({status:0, use_bib:true, flavor:"normal", anchor:"identity-box", position:"after_start", posx:0, posy:140, popup_style:"padding: 12px; background-color: transparent; opacity: 1.0; width: 420px; -moz-appearance: none; margin: 0px; padding: 0px; border: none;", box_style:"background: transparent url('http://static.xmarks.com/FX/bubble_bkg.png') no-repeat; height: 126px; padding: 0; margin: 0;", container_style:"width: 250px;", text_style:"margin: 12px 12px 4px 126px; width: 270px; padding: 0; font-size: 14px", title_style:"padding: 0; margin: 0; margin-top: 4px; font-size: 18px; font-weight: bold;", title_english:"Almost Done!", desc_english:"Click here to finishing installing Xmarks.", desc_style:"margin: 0px 12px 4px 126px; font-size: 14px;", close_style:"margin-top: 8px; margin-right: 6px; cursor: pointer; height: 12px; width: 12px;", etag:"\"29a021-3c7-468b654823a80\""})
    [2009-11-14 16:52:12] Checking for password changes.
    [2009-11-14 16:52:39] >>> POST http://api.xmarks.com/internal/server...
    [2009-11-14 16:52:39] >>> Body is: {"mid":"g20wgtji","version":0,"cid":"xmfx"}
    [2009-11-14 16:52:40] >>> Callback ({status:0, version:0})
    [2009-11-14 16:52:40] Starting Wizard: Never Synched
    [2009-11-14 16:52:46] >>> GET http://static.xmarks.com/FX/wiz.json
    [2009-11-14 16:53:01] >>> POST http://api.xmarks.com/internal/server...
    [2009-11-14 16:53:01] >>> Body is: {"mid":"g20wgtji","version":0,"cid":"xmfx"}
    [2009-11-14 16:53:02] >>> Callback ({status:0, version:0})
    [2009-11-14 16:53:02] Starting Wizard: Never Synched
    [2009-11-14 16:53:07] >>> GET http://static.xmarks.com/FX/wiz.json
    [2009-11-14 16:53:07] >>> Callback ({status:0, use_bib:true, flavor:"normal", anchor:"identity-box", position:"after_start", posx:0, posy:140, popup_style:"padding: 12px; background-color: transparent; opacity: 1.0; width: 420px; -moz-appearance: none; margin: 0px; padding: 0px; border: none;", box_style:"background: transparent url('http://static.xmarks.com/FX/bubble_bkg.png') no-repeat; height: 126px; padding: 0; margin: 0;", container_style:"width: 250px;", text_style:"margin: 12px 12px 4px 126px; width: 270px; padding: 0; font-size: 14px", title_style:"padding: 0; margin: 0; margin-top: 4px; font-size: 18px; font-weight: bold;", title_english:"Almost Done!", desc_english:"Click here to finishing installing Xmarks.", desc_style:"margin: 0px 12px 4px 126px; font-size: 14px;", close_style:"margin-top: 8px; margin-right: 6px; cursor: pointer; height: 12px; width: 12px;", etag:"\"29a021-3c7-468b654823a80\""})
    [2009-11-14 17:08:02] ------ Xmarks/3.3.2 (/Places) starting extstatus with sync.xmarks.com ------
    [2009-11-14 17:08:02] Entered Status...
    [2009-11-14 17:08:02] >>> POST http://sync.xmarks.com/sync/passwords...
    [2009-11-14 17:08:02] >>> Body is: {}
    [2009-11-14 17:18:16] >>> POST http://api.xmarks.com/internal/server...
    [2009-11-14 17:18:16] >>> Body is: {"mid":"g20wgtji","version":0,"cid":"xmfx"}
    [2009-11-14 17:18:18] >>> Callback ({status:0, version:0})
    [2009-11-14 17:18:18] Starting Wizard: Never Synched
    [2009-11-14 17:18:23] >>> GET http://static.xmarks.com/FX/wiz.json
    [2009-11-14 17:18:24] >>> Callback ({status:0, use_bib:true, flavor:"normal", anchor:"identity-box", position:"after_start", posx:0, posy:140, popup_style:"padding: 12px; background-color: transparent; opacity: 1.0; width: 420px; -moz-appearance: none; margin: 0px; padding: 0px; border: none;", box_style:"background: transparent url('http://static.xmarks.com/FX/bubble_bkg.png') no-repeat; height: 126px; padding: 0; margin: 0;", container_style:"width: 250px;", text_style:"margin: 12px 12px 4px 126px; width: 270px; padding: 0; font-size: 14px", title_style:"padding: 0; margin: 0; margin-top: 4px; font-size: 18px; font-weight: bold;", title_english:"Almost Done!", desc_english:"Click here to finishing installing Xmarks.", desc_style:"margin: 0px 12px 4px 126px; font-size: 14px;", close_style:"margin-top: 8px; margin-right: 6px; cursor: pointer; height: 12px; width: 12px;", etag:"\"29a021-3c7-468b654823a80\""})
     
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