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Xmarks/Foxmarks doesn't show in Tools Menu, locks up Add-0n Box
Installed Foxmarks & worked fine for months. Now, upgraded to Xmarks. Shows on Add-ons box but clicking "Options" locks up the Add-ons box and nothing works. Foxmarks (or Xmarks) does not show up in the Tools menu at all. I'm using Firefox 3.0.8 on an XP maching.
I've uninstalled and reinstalled both Foxmarks and Firefox itself. I've deleted Firefox profile setting that may have been corrupted as suggested on Mozilla but don't work.
Xmarks works fine on my Vista laptop and my other XP PC.
I've uninstalled and reinstalled both Foxmarks and Firefox itself. I've deleted Firefox profile setting that may have been corrupted as suggested on Mozilla but don't work.
Xmarks works fine on my Vista laptop and my other XP PC.
I’m frustrated
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The more people who report this problem, the more it gets noticed.
The company marked this problem solved.
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Inappropriate?Still nothing on this? -
Inappropriate?Did you first STOP FoxMarks in the System Prefs Pane, then remove the folder located in ~/Library/Foxmarks, restart Foxmarks and then sync from the server? -
Inappropriate?I solved the problem. A solution was being passed around which involved deleting three files from the profile folder that may be corrupt. I'd tried this to no avail. Last night, when searching on Foxfire's support site, I saw a similar suggestion that included a fourth file (sorry can't remember the name now) to be deleted. When I deleted all four files from the profile folder and restarted Firefox, I reinstalled Foxmarks and it works fine. I stuck with the 2.7 version rather than update to Xmarks.
1 person says
this solves the problem
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Inappropriate?Sorry we weren't able to respond in a more timely fashion--it's been quite a busy month.
You should be safe updating to the most recent version of Xmarks; usually problems like you described are completely fixed by a new Firefox profile folder, and I've never seen a case where a Firefox add-on actually caused the problem (though I've been wrong in the past on such things :)
Thanks for posting your solution! For future reference, you can completely replace your Firefox profile folder using the instructions here:
http://support.mozilla.com/en-US/kb/B...
Marking as "Solved". -
Inappropriate?Hi Eric,
Actually, replacing the profile didn't solve the problem. I mentioned that in the original post. A solution was being posted that suggested replacing three files (extensions.ini, extensions.cache and extensions.rdf. That didn't work, either. However, elsewhere, I saw a similar suggestion which also included deleting the compatibility settings file in addition to the other three. When I did that and restarted firefox, everything worked fine.1 Comment Add a comment
This solves the problem
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Right, sorry for the lack of clarity there; when I say replace the profile, I mean completely start anew. Mozilla recommends copying some files over, but I've found those files are generally part of the problem, so I might have to adjust my recommendations when it comes to creating fresh Firefox profiles. Thanks for pointing out that disconnect!
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