Recently active topics in Gaia Online tagged with gaia

So, on September 27th, my account was banned. I had done absolutely nothing wrong, and I did not even receive an email notification stating why I was banned and which admin or mod had done it. After asking around a bit, I found out that the admin Noraboo was the person who banned me, and the reason was because of "scamming". This I know for a fact was not true. I continued to discuss this matter with an employee, and was further told that even if I was found innocent, Noraboo refused to unban my account. Wow. I even dumped close to $200 dollars in donations into this account, and have never caused a single problem on Gaia. I find her response to be incredibly disturbing, and beyond unfair. What kind of company takes someones money and then just steals from that customer? What am I supposed to do now, just sit around and just let it happen? How is this decision being endorsed? I was told by Siskataya that they are looking into it and doing some more investigating, but after hearing that the admin refuses to reverse the ban even if I am found innocent is a little disheartening. What is going on with gaia? It seems as if it is no longer customer service based, and only interested in the money, rather than making the people who use the web site and follow the rules happy.

Here is something I found in a recent topic in the Site Feedback forum on gaia, in a topic titled " Don't your users matter?". I found it to be completely relevant to my situation-

"- Moderation

- This site is poorly moderated. Considering the fact that you don't even pay your moderators (as all sites don't), we think there should most certainly be more. We need more in the forums, and we need more working on things such as VJ and Towns.

- You should always watch your moderators somehow to make sure they know what they're doing, what with the disgusting amount of site wide bannings as of late. We are tired of being afraid to do anything on the chance that we'll get banned for something we're not aware that we did wrong. Not everyone cheats, hacks, and exploits glitches. Some people don't even know what hacks or glitches are. You should also watch and make sure your moderators aren't corrupt. I'm not saying that any are, but it's a good thing to be watchful of.

- It would be a good idea for you to browse the forums, watch people and see if they'd make a good moderator. We know you already do this, or at least, used to, years ago, but there are a lot of us that want to be mods, and would be good at it. And they're all too willing. An example of a good moderator would be a patient person that will actually respond to PMs. Someone that can judge fairly and is always willing to help. Someone that doesn't take their stress out on others. Someone that won't lord their power of the other users or use their power to gain an army of loyal suck-ups, or use their power to get free stuff. And yes, a lot of mods definitely do the aforementioned.

- Bannings

- Though this somewhat goes hand in hand with moderation, we have a big concern about the mass bannings. We should not be afraid of participating in the website, fearing that we'll be banned when we've done nothing wrong. Mass bannings should not happen unless you have substantial evidence that it wasn't just your screw up. On top of that, you should be able to immediately unban those there were unfairly banned. To ban someone that was truthfully innocent, and then never unban them is wrong, especially when it's usually a committed, paying customer. This leads us to further think you don't care about your loyal, dedicated users. If you think someone has a hacked or botted item, don't immediately ban them, but try to figure out where the item came from first. A lot of people - even those that pay the insane cash shop prices for you - are banned unfairly over this every day. We should not be afraid to accept generosity."

There are a lot of other issues covered in this topic that I agree need to be taken care of. It's actually quite surprising. Here is a link to the topic, if you are interested~

http://www.gaiaonline.com/forum/site-...

Thanks to anyone who takes the time to help me with this problem.

The banned account name is Ezra