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Couldn't move in, Deposit, Rent, nothing returned!

We are currently in a court case with a landlord which Gerrard Forbes are the agents for. Gerrard Forbes promised a wonderful refurbished property. It did not happen. After delaying our move-in date for weeks whilst we were left homeless, with false promises they would get work done, or at least give us the keys (we have since found out they were lining up new tenants) they forced us to sign a surrender agreement. This was on the agreement that our rent, deposit, admin and inventory fees all paid in advance would be returned. They were not (it has been months now). We have never been treatly so badly and rudely in our lives. We would go to the office every day asking for keys or where our money was, and phoned constantly, but they would always fob us off with more lies and delays. Do not believe a word they say and never ever do business with them. It is my belief that there business is barely legal, let alone offering any sort of standards.
 
sad I’m angry, frustrated and in despair
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