At this year's 'Customer Service is the New Marketing' Summit, Get Satisfaction launched an open source document called The Company-Customer Pact. Our intent was to help companies and customers communicate effectively, honestly, and transparently. The Pact provides a way for companies and customers alike to opt into a set of shared values while sharing responsibility with each other.
The Company-Customer Pact has been posted on a public wiki at
http://www.ccpact.com. Support and public comments can be voiced right on the wiki pages. Having your voice included would be terrific!
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