Recently active topics in Get Satisfaction tagged with company

make it more clear at the top of each screen under their name what they actually do/offer. Get satisfaction can also function as a good way to discover other products and companies in a sense if they did this better

ugh, our GetSatisfaction site is getting spammed. sorta wish there was a "delete immediately" button, rather than waiting for GSFN review.

Hi Get Satisfaction team,

I just had an idea, as I added one "product" to my university space, which is actually an event but I found it important to add it to the "company" space (although there might not be interactions / questions yet) as it is a part of the whole thing!

So what I'd like to see additional to "products" and "services" is "events"! :)

Amazingly would be of course to offer more categories or maybe even make them self-defined (although this would be too chaotic, I admit...). Categories like "course of studies / major" for universities for example. Or "FAQ" maybe...There are sure enough more possibilities and ideas, but currently I'm a little uncreative and just want to get that one out. ;-)

Thanks for listening, I hope you're my "change I can believe in" ! :D :D ;)

Kind regards.

Hi Get Satisfaction team!

It seems that the four sections / options while starting a topic are not only for better visualization, but you can also process this data further? In this case I'd propose:

Make it possible for the user to get some personal statistics, that show up on an extra page or get e-mailed to him every week or so (like with e.g. "Rescue time").
This page would include:

= Standard stuff =
1.) Topics started & resplies made (existing)
2.) How many people are following your topics (existing)
3.) How many topics you are following (existing?)
4.) How many "friends" / "contacts" you have
5.) How many "bookmarks" / "notes / "favs" you have (corresponding with my other idea ;))

= Get Satisfaction specific stuff =
6.) How many
a) question - topics you started
b) idea - topics you started
c) problem - topics you started
d) discussion - topics you started

7.) How many percent of your questions / ideas / problems (don't know if you'll also split them up after this criteria) were:
a) In xy % of your topics, will look into this idea / problem.
b) In xy % of your topics, the company is working on this problem.
c) In xy % of your topics, the company is considering this idea.
d) In xy % of your topics, the company believes this isn't a problem.
e) xy % of your topics were deleted by staff because they were Inappropriate.
(these are only examples I "recruited" mostly out of the grey status bars, you add under certain topics, you've looked into recently...)

(Maybe you should also be able to look into such a statistic for the whole company site / data, so you can actively participate in e.g. topics, the company is working on (solving the problem)!)

8.) Other statistics:
a) xy % of your questions were solved.
b). abc people liked your n ideas.
c.) The "mood in here" in was xy % *smile* xy % *tongue* xy % *neutral* and xy % *bad*.

Concernig the time-concept, this would make it maybe a lot more complicated.
So to see these statistics on an extra page, which would change according to your usage patterns and the action the company takes, would be enough at first I think.
If we think about, that we might have that for every company, than maybe the statistics that correspond with the company's reaction should be located on the company site.

Of course, all this is only wild, creative thinking, so take it just as inspiration!!

Hi Get Satisfaction team,

I'm not sure if this is possible for you, but I'd like to be able to subscribe to company rss-feeds without them containing my own topics. I mean, if I subscribe to the Get Satisfaction company topic feed, the rss-feed includes my own topics. But that's just not necessary.

Ok, I could filter them out, but since this is complicated and/or time-consuming, I don't want to go through that hassle and the people, that aren't as experienced with rss and web2.0 won't (be able to) go through these actions themselves anyway!

Of course there could be also some people that want their own topics in there, although I can't figure out, why one would want to have this included...

Thanks for your help in advance.

Kind regards.

Quick-invite a company?

Hi there,

as I do really appreciate and do like Get Satisfaction (except for some missing features ;-)), I do want to recommend it to as many companies as possible! How can I?

I'd really like to see a way to invite a company quickly and appropriately, resulting in a successful usage of Get Satisfaction by this company, when they do really get the value of your service!

Of course I still have to search for an appropriate e-mail address, but maybe a beautiful HTML e-mail with space for a comment for this happy customer dude, who invited the company would be great!

What do you think?

PS: Of course I know, not everyone thinks HTML e-mails are "beautiful", but I think it contributes massively to readability and a quick overview, especially if someone is new to a service! I personally am tired of those plain text Courier New newsletters I get everyday...

Hi there,

it is a problem for me personally, that I can't change the company, when I'm starting a topic! I think that's stupid. Maybe I'm on the site of "Seesmic", but I want to write a question / idea to "Adobe" or "Newsgator", why can't I change the company to another one I did add to my dashboard?

I might have overseen another point again, but I'm happy to learn! :)