Summary: I'm not trying to be snarky. I just hope you can clear this up. From the outside, it looks like you copied the UserVoice feedback tab's interface. I'd love to know the real story.
I think Get Satisfaction is a great service. I don't have an account here (or at UserVoice). But when I went to the Get Satisfaction front page today, I saw the feedback tab. "That's cool," I thought, "Get Satisfaction is using UserVoice? GS and UV are comfortable enough in their own skins that they don't mind cross-pollinating their services? I would have thought they were more head-butty, but that's cool." So I click on the tab, and I see the pop-up. And then I see the "powered by Get Satisfaction" chyron at the bottom of the window. And then I begin to put it all together.
Get Satisfaction has a great design. But it's hard to look at the design of that pop-up and not think you (GS) just ripped off UserVoice's user interface. Specifically ...
* the feedback tab itself
* the "close" x-in-a-circle-that-bobs-above-the-box
* the two column view, with ...
* the list of "popular topics" ... and ...
* the in-window form for adding a new topic / submitting feedback
* the "powered by" chyron in the bottom-right corner
I can completely understand if you'd be working on competing services. I can understand that there are only so many ways to design an interface. I can understand that you might have both been pulling from a common lightbox library, and so you left certain defaults in place in order to deploy more agile-y. But even if all of those are true (and I don't know if they are) it still has a bad smell about it.
I recognize that since I don't follow what GS and UV do terribly closely, that I could have this all backwards. Maybe you all did have your feedback tab out first. But I seem to remember seeing UserVoice's tab a while ago. And since Get Satisfaction seems like a really cool, creative company ... I'd be surprised if you really did just rip off another company's interface ... but that's what it looks like.
Could you please explain the situation? And your response doesn't even have to be long. (I know I'm long-winded.) I'm sure I'm just missing some information here, and I'd love to know your perspective on it. Thanks!
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