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A customer reported a problem to me this morning. I "Acknowledged" the problem and "Marked this as the Best Answer" with the following post:
Mike C., Official Rep, replied 1 hour ago
Bob -
Thanks for the note and sorry to hear about the issue. I'm not sure exactly what's going on but definitely want to find out so a couple of questions for you:
- Any chance you changed your "Launch ZoomSafer.." option to manual instead of Automatic?
- Also, is the charger pairing "Trusted" under that device's Bluetooth Properties?
The prompt your getting is actually something the BlackBerry Operating System does when any application needs to use a Bluetooth connection - and answering "yes" is the right thing to do.
And I'm not sure if this is relevant (it's still Beta software!) but also curious what your normal on/off practice is - do you turn your phone off at night or just put it on a charger? Anything different/interesting about that last night?
Thanks so much for your feedback - look forward to figuring this out for you.
Mike
I’m very happy Bob's in the Beta program
The company says this solves the problem
Take a look at the last line ("The company says this solves the problem") - Get Sat added this at the bottom of my post. The problem is that my customer's problem is not solved and I didn't say it was - I just "acknowledged" that it was a problem. Perception-wise, my customer could easily think I'm blowing him off/not committed to solving it.
How do I get rid of that tag and/or can you change your approach to this?
I’m
frustrated - the tool's great but it's making a bad assumption
"Acknowledged" Problem labelled as "Solved" by Get Sat
Promoted
Response
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CHAMP
I’m
thankful for people with a keen eye for details
Hey Mike - I see what's going on. It's not so much a bug as it is a poor language used for promoting replies. I'm opening a ticket with our dev team to make sure this gets addressed.
The good news, the language next to the promoted star is light grey and completely dwarfed by the "The company has acknowledged this problem" message right under their topic. It's unlikely that they'll mistake how you guys are handling the issue. :)
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Hi mike: would you post a link to this topic, and I'll check it out?
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CHAMP
I’m
thankful for people with a keen eye for details
Hey Mike - I see what's going on. It's not so much a bug as it is a poor language used for promoting replies. I'm opening a ticket with our dev team to make sure this gets addressed.
The good news, the language next to the promoted star is light grey and completely dwarfed by the "The company has acknowledged this problem" message right under their topic. It's unlikely that they'll mistake how you guys are handling the issue. :) -
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I’m
confused
I'm a bit confused, is this problem caused by the topic being marked as acknowledged or is it because the reply itself was marked as a company response "solving the problem"?-
Matt - it's caused by the Get Sat programming saying at the bottom of my response that "The company says this solves the problem" when I ("The Company") didn't say it solved the problem - i only acknowledged that we had a problem.
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I see now, thanks Mike. :)
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Apologies for the late update on this. The employees who were previously participating are no longer with GS and this fell through the cracks.
This issue was resolved with our Topic Page UI redesign. Those employee promoted replies are now just labeled as an Official Response. -
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Thanks Amy - hope you're well.
Mike -
CHAMP
EMPLOYEE
MC
http://community.zoomsafer.com/zoomsa...