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"Fingerprint" error when uploading to add my company's domain
I uploaded my company web site "fingerprint" as instructed on your web site http://supaswap.com/51kzSXesqsmIQ.txt . When I click on the link in your web site the fingerprint file resolves fine. However when I attempt to confirm our site ownership, I get a "template error". Could you please check this?
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Tell me when someone solves it.
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The more people who report this problem, the more it gets noticed.
The company has acknowledged this problem.
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Inappropriate?Yes, this is indeed a bug that recently came to light. The process works, but it is throwing this error. I've asked our dev team to take a look. Thank you for reporting this.
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Inappropriate?If you look at the Employees & Roles page, you will see that the domain was successfully added regardless of the error.
Thanks for reporting this, though.
I’m thankful
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Inappropriate?Trying to confirm a company domain, I get the following error:
Sorry! It didn't work.
page.fixed_message("I'm sorry, but an unexpected error occurred: ActionView::TemplateError", 'bad')
This reply was created from a merged topic originally titled
Company domain confirmation error.
I’m frustrated
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Inappropriate?I get the following error when trying to add/confirm my companies domain website to the Employees & Roles Admin page. I've completed Step 1 & 2 successfully (downloaded the file and uploaded to my root domain), but when I click "Confirm" I get an unexpected error...
Sorry! It didn't work.
page.fixed_message("I'm sorry, but an unexpected error occurred: ActionView::TemplateError", 'bad')

This reply was created from a merged topic originally titled
Unexpected error when adding a website domain to the Employees & Roles Admin page..
I’m indifferent
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I see it listed. Did you reload the page? -
Yeah it actually came up as soon as I closed that browser window and then reopened it. For whatever reason an F5 refresh didn't fully reload the page and it didn't come up. Thanks. -
Inappropriate?When i try to verify my company url i get the following error:
Sorry! It didn't work.
page.fixed_message("I'm sorry, but an unexpected error occurred: ActionView::TemplateError", 'bad')
even though my verification file is on the server and ready to go.
This reply was created from a merged topic originally titled
employee website verification not working.
I’m frustrated
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Inappropriate?adding a new company domain, I get
Sorry! It didn't work.
page.fixed_message("I'm sorry, but an unexpected error occurred: ActionView::TemplateError", 'bad')
This reply was created from a merged topic originally titled
Adding a new company domain on the Admin panel. -
Inappropriate?While trying to organize Support Links, I get this error when I try to add a new link:
I'm sorry, but an unexpected error occurred: ActionView::TemplateError
This reply was created from a merged topic originally titled
Can't add new support links.
I’m frustrated
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Inappropriate?Thanks
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