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Can you create a new post via email?
I presume that there is some way for my customers to use email to send a support query through so that it becomes a new topic that I can reply to (or that other users can reply to, and they'll get replies)? I've not found how to do this though.
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Inappropriate?We do not have a mechanism for turning emails into new topics. New topics are created in your community here on Get Satisfaction or via the Feedback Widget which you can install on your external web site. When a new topic is created in your community, you receive an email notification. When you reply, the topic poster (and any others who have participated on that thread) will receive an email notification (provided they haven't turned notifications off).
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this answers the question
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This answers the question
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You're welcome.
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