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Ability for companies to opt-out
You should really be providing a way for companies to completely opt-out of GetSatisfaction. Please see http://www.37signals.com/svn/posts/16... with all the comments as well.
Just adding a "Unofficial" does not help. GS, care to respond?
Just adding a "Unofficial" does not help. GS, care to respond?
I’m frustrated
4
people like this idea
I like this idea!
Tell me when this idea gets some attention.
The more people who like this idea, the more it gets noticed.
The more people who like this idea, the more it gets noticed.
The company implemented this idea.
The best point from the company
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Update: We have released a feature that allows organizations to set one of three participation levels:
1. Not affiliated with Get Satisfaction
2. Monitoring but not Active
3. Here to Help
Any organization can select #1, post a message to users, and add links to their own support resources.
I’m content
The company and 3 other people think
this is one of the best points
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Inappropriate?We actually do try to help companies who don't want to participate on our site. We encourage them to provide an official message that points customers to their official channels. We'll even remove a company provided there aren't already customers having conversations. We simply don't want to censor or remove peoples' conversations.
We try to be as accommodating and flexible as possible.2 Comments Add a comment
This is one of the best points
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When OpenDNS asked about removal, we were pointed to your "premium" for-pay service. -
Actually, that's not entirely true. I told you that you could remove the topic yourself if you already subscribe to the moderation tools. I also told you that you can flag it as inappropriate and we'll take a look if you don't use our premium service and that I'd do my best to investigate. I subsequently removed information that was objectionable to you and buried that topic based on your concerns.
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Inappropriate?Hi Milen -- Something to keep in mind is that anyone can add a company to Get Satisfaction -- both company employees and customers of companies. We have some very vibrant crowd-sourced customer communities with no employee participation but where customers are helping each other.
1 Comment Add a comment
This is one of the best points
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Sure but this really depends on the type of support. For our company, 99% of the cases can only be answered by me or my fellow developers.
I'm not disputing the value of GS but I'm saying that in some cases, companies should have the ability to control where most of the support happens (assuming that the said companies provide similar facilities like GS). It's a pain in the ass to look around many different places to find your users and help them.
In case we move to a different support solution in the future, I'd rather not have our users go to GS from Google searches just because you have higher page rank. If you're really committed to user satisfaction, then you would understand that it's better for users to end up straight on the official forums than on unofficial non-supported GS page (the paragraph assumes that the company has its own hosted solution which provides similar functionality). -
Inappropriate?You make some great points. We're actively looking at solutions that will give you more control over your preferred experience.
I’m thankful
1 Comment Add a comment
This is one of the best points
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Thanks for listening.
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Inappropriate?Update: We have released a feature that allows organizations to set one of three participation levels:
1. Not affiliated with Get Satisfaction
2. Monitoring but not Active
3. Here to Help
Any organization can select #1, post a message to users, and add links to their own support resources.
I’m content
The company and 3 other people think
this is one of the best points
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