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Admin How To: Adding and editing Products and Services
The Products & Services page of the Admin section is where an admin can manage their products and services. You can add products, edit & delete products and set a default product.
You can add a default (or primary) product or service to your Get Satisfaction site. This is best applied to companies who have one product or service or a primary product or service that you'd want most topics associated with. Once set, this product or service will be automatically attached to all topic posts unless removed on a per topic basis.
To set a primary product or service, be sure it's in your list then click the "Set a default product" button. Then select the product that you want to set as your primary product.
If your company has several products or services it may not make sense for you to set a primary one.
You can also view, add and edit products and services outside the Admin section. Just click on the "Products & Services" tab at the top:
If you're a registered employee of your company on Get Satisfaction you can edit a product or service by clicking on the product. This will take you to a list of topics about that product with a button in the right column to edit:
You can add a default (or primary) product or service to your Get Satisfaction site. This is best applied to companies who have one product or service or a primary product or service that you'd want most topics associated with. Once set, this product or service will be automatically attached to all topic posts unless removed on a per topic basis.
To set a primary product or service, be sure it's in your list then click the "Set a default product" button. Then select the product that you want to set as your primary product.
If your company has several products or services it may not make sense for you to set a primary one.
You can also view, add and edit products and services outside the Admin section. Just click on the "Products & Services" tab at the top:
If you're a registered employee of your company on Get Satisfaction you can edit a product or service by clicking on the product. This will take you to a list of topics about that product with a button in the right column to edit:
I’m hoping this is helpful.
Follow this update to get notifications on your dashboard.
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Inappropriate?How do you edit a product/service name? -
Inappropriate?Hi Terrence,
Right now, as with deletion, you can't edit a product/service name. However we can help you with it. You can contact eric [at] getsatisfaction [dot] com and let him know what you need. -
Inappropriate?I'm not able to add a new product: I submit the form, the lightbox is closed and nothing changes. Is this normal? -
Inappropriate?Hey Scott, thanks for the prompt reply!
Now, I have another issue: product names must start with a letter, what if we have one starting with a number (16bugs)?
Thanks again! :)
I’m confident
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Inappropriate?Oh, that sucks...
If I remember right, that is just a technology issue from a while back, let me check and confirm in our testing environment that things to go boom when I remove the restriction. I'll report back soon. -
Inappropriate?Fixed.
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Inappropriate?It works like a charm. Thanks for your promptness!
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Inappropriate?How do I delete a product that is associated with our Company? -
Inappropriate?That is a good question. At this point, you cannot delete a product, but I can help you. I am the one who is here to weed and prune. Please let me know, and I'll take care of it. You can do that here, or e-mail me at eric [at] getsatisfaction [dot] com.
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Inappropriate?Some of our customers don't assign the right product to their question (they usually insert the default one). I may add the correct product but not remove the wrong one: why?
I’m unsure
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Inappropriate?Giuseppe: In the past, we didn't allow anyone to edit products, but we now let admins take care of their own product curation. So, admins can delete products. But, if a product has a lot of topics associated with it, you can't delete it. We keep that as a fail-safe so folks don't accidentally delete a product that might have, say, 100 topics associated with it.
But, I can delete any product, so call on me to take care of any of these details, too. Happy to help. I'll dig around your company's products and do some gardening. Our product curation admittedly still needs some work, so thanks for your patience as we develop it.
I’m your gardener
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Inappropriate?What if I want to add a widget for each of our products to this site?2 Comments
Add a comment
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So you want to put product-specific widgets on your web site? -
Hey, Stacia. If you want to use Get Satisfaction widgets on your site, let us know if you have questions about how they work. If you want to put your own widgets on our site, I don't believe we can host widgets. But, I don't want to assume too much. Can you explain a little more for us? Thanks!
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Inappropriate?On our company's page we have modified our products & services from five to one. The number in the tab didn't change automatically from five to one (so it still shows 5 products & services instead of just one) so the question is, how can we change it?1 Comment Add a comment
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Hi Saara, Sorry for the delay in getting back to you. For some reason I didn't receive a notification of your reply on this thread. Has the number changed? I think it was probably just a caching issue but if the number still hasn't updated do let me know. You can email me at amy [at] getsatisfaction [dot] com.
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EMPLOYEE
