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Are there direct communication capabilities on GS?
Is there a private messaging system or any other way for a company to directly communicate to a customer, i.e. to give a personalized license key?
I’m hopeful
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We don't have private messaging features in place, but we will have a field for company employees and customers to communicate information like account numbers, e-mail addresses, etc. That will be part of our new set of company tools, which we're working on throughout the summer.
The company and 1 other person say
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Inappropriate?We don't have private messaging features in place, but we will have a field for company employees and customers to communicate information like account numbers, e-mail addresses, etc. That will be part of our new set of company tools, which we're working on throughout the summer.
The company and 1 other person say
this answers the question
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Inappropriate?Right now, Get Satisfaction isn't intended to be the *only* communication channel between you and your users. For the time being, I would suggest continuing to use email for communications of the nature you describe.
I think a useful too in cases like this would be a tool for the customer that allows them to opt-in to something like "Share my email address with the company to allow private communication"
We've discussed ideas like this in the past, even going so far as thinking about a tool to catch suspected private information and suggest that the customer not post it to our public site, but rather contact the company privately.
I’m unsure of the timeframe for a solution
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Inappropriate?Thanks - that helps. -
Inappropriate?Once a customer posts something, there is no way for them to message their contact information privately? Am I understanding this correctly?
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Inappropriate?Right, Chelsea. At the moment, employees generally post an email address in the topic that the user can then use to initiate an email conversation.
We have a couple features in the works and on the road map that will help solve this. -
Inappropriate?Okay, bummer. Unfortunately, I'm trying to help the customer as a liaison, not a support rep. I'd love to put her in touch with support. I'll have to figure out another solution.
Thanks for your swift reply.
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