Loading Profile...
Be able to close a resolved/outdated topic to new posts
Hello,
Recently, we've had users adding posts to topics from many, many months ago that were resolved or features that were implemented; some of them even buried because they were resolved. It would be helpful if we could keep the old threads readable, but close them to new posts because the particular problem has been resolved or the idea was implemented. It would help our small staff minimize the effort to keep up with posts on our GetSatisfaction forum: we've had new users sign up to GetSatisfaction and go through the forum from the beginning, topping a dozen or more outdated topics with posts that didn't add to the overall discussion but still required us to check the topics.
I understand that burying a topic should prevent this from happening, but it doesn't seem to help us in this situation...
Thanks!
Recently, we've had users adding posts to topics from many, many months ago that were resolved or features that were implemented; some of them even buried because they were resolved. It would be helpful if we could keep the old threads readable, but close them to new posts because the particular problem has been resolved or the idea was implemented. It would help our small staff minimize the effort to keep up with posts on our GetSatisfaction forum: we've had new users sign up to GetSatisfaction and go through the forum from the beginning, topping a dozen or more outdated topics with posts that didn't add to the overall discussion but still required us to check the topics.
I understand that burying a topic should prevent this from happening, but it doesn't seem to help us in this situation...
Thanks!
I’m meh.
5
people like this idea
I like this idea!
Tell me when this idea gets some attention.
The more people who like this idea, the more it gets noticed.
The more people who like this idea, the more it gets noticed.
The company has this in progress.
-
Inappropriate?We have had some requests to close topics. It's something we might do, and I would like to turn this idea into the official place where people can weigh in about the pros and cons of closing topics.
-
Inappropriate?Yes, let's discuss. Obviously, I'm in favor of having the option to close old threads to new posts, but leaving it available for people to read. The main problems we have are: new users topping really old topics for resolved problems or implemented ideas without adding to the discussion, or users posting their new problem in a thread for similar but fixed problem.
We would rather leave these topics available than to remove them. And burying doesn't seem to work because buried topics get resurrected sometimes, too. -
Inappropriate?Perhaps our upcoming resolution feature could incorporate this. We could ask the customer to weigh in and mark their problem as solved. Perhaps part of that could be "closing" a topic to new replies when it is resolved in this way.
-
Inappropriate?Continuing to take a serious look at Get Satisfaction; its openness allows for other customers to respond to a question or support request. Normally that's fine and great for a discussion of feature requests. But I can envision situations where well meaning customers would not be qualified to provide an answer and may confuse the situation by trying to help. Is there a way to, hate to say it, "close" a post so that not just anyone can reply to it except an "offcial rep"? And if so, does the capability exist in the $19/mo plan? Thanks.
This reply was created from a merged topic originally titled
Can a post be closed to all but official reps?. -
Inappropriate?I like this idea of leaving it open to official reps, but otherwise having the option of closing topics to new post.
-
Inappropriate?By merging my question with someone else's, the discussion veired away from my question causing me time to sort out if an answer is applicable to my question or not. I'll rephrase: Can I "close" a thread TO all but certain indivduals, with such person/s being qualified to address the support need of the post? In other words, only allow my "Official Reps" to respond, not everyone else as well.1 Comment
Add a comment
This is one of the best points
-
My apologies if this merging wasn't wanted. I was hoping to expose everyone else here to your idea as a new way of thinking about closing topics and consolidate discussion about closing topics into one area so we can hopefully keep this idea growing. -
Inappropriate?I have changed the topic status from Under Consideration to Planned. It is clear that a close option (that applies to the general public, though not necessarily moderators) is important. I don't have an ETA as of now, but will update when I can.
-
Inappropriate?I started using GetSatisfaction recently, but I quickly realized that I need the option to close thread. This is what happens: someone posts about a problem, I reply and fix it, user is happy. A week later, someone else has a different problem but rather than starting a new thread, they reply to the existing one. This is bad is many ways because it mixes many issues in the same thread and it makes it really hard to search for threads. Here is a suggestion:
1. Allow closing threads by the admin.
2. Automatically close threads older than, say, a month.
3. If a thread is marked as "answered", then when a new user wants to reply show them a message that says something along the lines of
"this thread is answered, so you might want to consider starting a new thread. But if you're sure you're talking about the same topic then click here to continue posting."
This will encourage users to think first and only reply if it's related to the topic.
EMPLOYEE
EMPLOYEE
