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Can I delete/merge duplicate accounts?
Hi,
I'm the Product Rep for Juice Wireless, Inc and we have 3 duplicate accounts: "Flutter", "Juice Wireless" and "Juice Wireless Inc". We originally used "Get Satisfaction" for our "Flutter" product line but have since decided to use "Get Satisfaction" for our entire line of products across Juice Wireless, Inc.
That said, we would like to change our "Flutter" account name to "JuiceWireless" so that we could utilize the getsatisfaction[dot]com/juicewireless URL. I've searched through your help inquiries and have found that this can be done by request. The problem, however, is that the "JuiceWireless" account already exists and we cannot locate the authentication details to login and remove the account to allow for this request to be fully processed. I have requested the employee badge for "Juice Wireless", but am unsure whether anyone will ever receive that request since the original creator of the "Juice Wireless" account for our company could possibly be inactive.
Could your team possibly help us out?
Kind Regards,
Lex
I'm the Product Rep for Juice Wireless, Inc and we have 3 duplicate accounts: "Flutter", "Juice Wireless" and "Juice Wireless Inc". We originally used "Get Satisfaction" for our "Flutter" product line but have since decided to use "Get Satisfaction" for our entire line of products across Juice Wireless, Inc.
That said, we would like to change our "Flutter" account name to "JuiceWireless" so that we could utilize the getsatisfaction[dot]com/juicewireless URL. I've searched through your help inquiries and have found that this can be done by request. The problem, however, is that the "JuiceWireless" account already exists and we cannot locate the authentication details to login and remove the account to allow for this request to be fully processed. I have requested the employee badge for "Juice Wireless", but am unsure whether anyone will ever receive that request since the original creator of the "Juice Wireless" account for our company could possibly be inactive.
Could your team possibly help us out?
Kind Regards,
Lex
I’m very anxious...
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Inappropriate?Yes, absolutely! We can help you out. It might take a little bit of manual digging around, but I'll definitely do what I can to get this to the way you need it to be. I might need to confer with someone in the morning, so I hope you don't mind waiting until tomorrow. But, if I can get it done myself tonight, I'll do that.
I’m here to help
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Inappropriate?Hi Eric,
Thanks for your help! I received e-mail confirmation this morning that we were able to access the "JuiceWireless" account again and a few of our support entries were even transfered over. Would there be any way to transfer our "Flutter" product from the "Flutter" Get Satisfaction account to our "JuiceWireless" Get Satisfaction account?
Thanks again,
Lex
I’m hopeful
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Inappropriate?I'm working on this now to get everything into one section. I'll get back to you soon!
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Inappropriate?Thank you, Eric. If you guys haven't gotten started on the transfer of the "Flutter" product to the "Juice Wireless" account, could you instead transfer the "Flutter" product to our "Juice" Get Satisfaction account?
Very sorry for being so difficult. Please let me know if this is possible?
Thank you,
Lex
I’m sorry...
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Inappropriate?Yes, I did begin moving over some of the content. Sometimes, we notify users that their content has moved. It can become problematic (and confusing to customers) to have it move a second time. This is the fourth company section you have created, and I assume that this is the one we'll stick with. I'll do my best to move all of this content into one section, the one simply entitled Juice. I'm working on it, and I just need an answer to a specific question from our developers, which I'm sure will come soon, and then I'll hopefully be able to wrap this up ASAP.
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Inappropriate?Eric,
Thank you! I really appreciate all your help here. And again, I'm very sorry for the hassle. And for a final confirmation -- Yes, we absolutely, 100% desire for "Juice" to be our company's main site and for our "Flutter" product to be transfered to that account.
Thanks again for understanding,
Lex
I’m thankful
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Inappropriate?Okay, I think you're set now. Thanks for your patience, and let me know if anything looks wrong: http://getsatisfaction.com/juice
I’m hopefully getting it all right
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EMPLOYEE
