Loading Profile...
I can't add a widget even though I'm logged in as an employee
I am logged in but cannot get a widget, the page just sends me to the top. I'm already logged in as a company!
I’m confused
1
person has this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company has acknowledged this problem.
-
Inappropriate?Very sorry you're having this problem. It's a known issue. Here's why...
When you add your company to our site, we must approve it to make it live in our search. We try to make it apparent that this might take a few days.
When you add yourself as an employee, we must approve it to make your employee affiliation live in our site. We try to make it apparent that this might take a few days, too. We do our best to speed this along, and if employees can verify their employment by responding to an email from their official domain, it speeds things up enormously.
If you've recently added your company and it has not yet been approved, you probably won't be able to find your company in search, and you may have a hard time getting that widget. This is a hole that we are aware of and plan on fixing. My apologies for the delay.
As a workaround, you can email me at eric [at] getsatisfaction [dot] com and I'll forward the code to you. Or, you can wait for company/employee approval. Thanks for your patience while we work to make this easier for companies to get started quickly. I know it can be frustrating.
2 people say
this solves the problem
-
Inappropriate?I am having the same issue, but have been using GS for almost a month now. Previously, I was able to access widget and badge code, but this week it sends me back to the login page. -
Inappropriate?Hey, Josh. You definitely are showing up as an employee of your company. This happens when you are logged in, correct? Any chance you might be able to take a screen shot?
-
Inappropriate?Sure thing. I am indeed logged in. From my PRX dropdown menu at the top of the page, I select "Widgets & Badges" and it takes me to the attached screenshot.
-
Inappropriate?That doesn't seem right. Let me check on a permissions detail about employees vs. admins and get back to you.
-
Inappropriate?Hey Josh, any luck yet?
-
Inappropriate?Sorry, just checked and the issue continues. It clicking on the Widgets and Badges link still sends me to the login page. It's not a pressing issue for us right now, but still not working properly. Thanks for checking in!
-
Inappropriate?Hmmm... That's odd. I'm asking someone from our dev team to take a look.
-
Inappropriate?Ok, I figured out the problem, actually. It's because you are set as an Official Rep and that link goes to a page in the Admin section. You need to be an admin to access it. Oversight on our part that that link even shows up for you at all.
However, the workaround for you is that you can go to the generic http://getsatisfaction.com/widgets to grab a widget for your company.
EMPLOYEE
EMPLOYEE
