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Category pages?
Could we use Satisfaction for broader category discussions vs. specific companies? SF coffee shops or digital cameras and so on.
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Inappropriate?that's certainly something we've discussed, but for now we feel that focusing on individual companies and getting that experience right -- across companies and between companies, as well as within them -- is more important than expanding the application out to do categories of stuff.
that said, if we added the ability to tag individual companies, well, that would have something of a similar effect, wouldn't it...
I’m happy
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Inappropriate?I think one of the main things to consider is that while satisfaction is a discussion system, it is decidedly directed towards customer service.
Although we have talked about the void of customer service when it comes to product interactions (Nike + Ipod, do I call Apple, do I call Nike?), I think we lose the framing and context that I believe to be necessary when discussing something as broad as "Digital Cameras".
Its a fine line though, especially when you get into the needs of addressing customer service pre-sale. As a customer shopping between different brands for a camera, My needs aren't really served by the system at present.
In my humble opinion, such a problem can be better solved in conjunction with any of the numerous review sites. Make it easy for dpreview to get a feed of the latest issues related to the newest Nikon, for example. Use cooperation and openness (is that a word?) to best serve the people.
Just a note, although the icon over to the right says "Satisfaction Representative", I don't think I'll ever be giving "company responses" and will be always talking from my own opinions.
Thanks for bringing this up! Let's see what the community wants.
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this answers the question
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Inappropriate?Satisfying answers! I wonder if customer service could start before purchase or at least before the vendor selection set firms up. I see what you mean, though. Right now the system takes the 'trouble ticket' model and tries to expand on it. When you get into shopping, browsing behaviors, that might muck things up.
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