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Clearly distinguish unofficial forums from official forums
Community supported pages should have a much stronger Get Satisfaction brand, clearly marking them as different from the official support forums.
I love GS, but Jason Fried (yeah, you knew he would come up, didn't you?) does have some good points about unofficial forums looking a bit too official.
Good luck with the firestorm. I think you're doing a pretty decent job handling this, and I hope to see a better GS on the other side.
I love GS, but Jason Fried (yeah, you knew he would come up, didn't you?) does have some good points about unofficial forums looking a bit too official.
Good luck with the firestorm. I think you're doing a pretty decent job handling this, and I hope to see a better GS on the other side.
I’m confident GS will make out OK
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The more people who like this idea, the more it gets noticed.
The more people who like this idea, the more it gets noticed.
The company has this in progress.
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Inappropriate?Agreed. This was always on the roadmap, but now it's top of the list. Thanks for the constructive feedback.
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this is one of the best points
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Inappropriate?Hey, Jackson -- I detailed out our thinking about this on my most recent blog post this morning, in case you hadn't seen it. We're definitely working on this with intent to launch something that will be solid and clear in making the distinction.
I’m excited
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Inappropriate?I added myself as an employee earlier this evening, of mySociety, a company of which I am a director and trustee. It was in no way clear to me that this would convert our "unofficial" page into an "official" one.
The result having been pointed out to me, I've delinked myself (which was surprisingly difficult to do, by the way; you might want to add that lower down your todo list ;o)
I definitely look forward to seeing the changes you're making soon, though...
I’m disappointed but optimistic
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Inappropriate?Yeah, the official/unofficial bifurcation is not a keeper. Instead, we're adding in some switches for employees to establish whether they're using GS as a primary support channel, a secondary one, monitoring but not really engaged, or definitively *not there.* Most of the tough issues are language choices--tough in part because it can be so subjective. But we'll be transparent through the process of redesigning this.
Sorry about the annoyances along the way as we refine this.
I’m thankful
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