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Provide more control for customers over "open" threads
When looking at all my open threads here on Getsatisfaction then i realize more and more that i can't get real satisfaction because the customers don't have much filtering and control options in the threads they have created or they are watching.
Why can't i mark a thread as solved for example? Why can't i find all threads that are without any employee reply? Why can't i sort or filter the threads (i.e. show only bug threads, sort by popularity, and so on)?
Give the customers more control over their threads in the dashboard to let them use Getsatisfaction as a real bugtracker!
Thanks...
Why can't i mark a thread as solved for example? Why can't i find all threads that are without any employee reply? Why can't i sort or filter the threads (i.e. show only bug threads, sort by popularity, and so on)?
Give the customers more control over their threads in the dashboard to let them use Getsatisfaction as a real bugtracker!
Thanks...
I’m confident
2
people like this idea
I like this idea!
Tell me when this idea gets some attention.
The more people who like this idea, the more it gets noticed.
The more people who like this idea, the more it gets noticed.
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Inappropriate?Good points. We have some tools for employees to sort and filter topics, but we need to do more for the user dashboard. We plan on redesigning it. More info about that here: http://getsatisfaction.com/getsatisfa...
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Inappropriate?Additionally i would suggest such customer filtering options:
The company is working on these ideas/problems
The company is considering these ideas
The company has no plans to implement these ideas
and so on...
I’m confident
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Inappropriate?Of course, I would take that idea further. Let lots of us help in myriad ways.
Aha! Eric, I see what one problem is. You are called a "Community Manager" but a modern community does not want to be managed. Managers are not allowed to participate in any Scrum. But Scrum Masters are allowed. The difference is that managers tell folks what to do while Scrum Masters just provide coaching and assistance.
Well, OK, Toyota has managers, but their managers are carefully trained to assist and coach and attack problems that the company creates inadvertently which impede progress for worker teams. They do so well that not only have they become the biggest car company in the world, their market capitalization exceeds that of all other car companies in the world put together.
Read about them. Hell, start with "Out of the Crisis" by W. Edwards Deming, and pay close attention to Tom and Mary Poppendieck and Tom Gilb and his "Competitive Engineering". The ideas are out there, freely available for anyone bold enough to embrace them.
You folks had a really fine idea, but so far the implementation is imperfect. Get help from everyone. Even putting ideas up for comment and vote would completely change the feel of this community and make your popularity soar. Doing it in the form suggested in "Dialogue Mapping" is virtually guaranteed to build knowledge and understanding in mere weeks of community involvement.
I have to give you credit for making this work better than I had feared. I followed an interesting link before posting this response, and it was still here when I returned. Kudos. Some things you got right.
EMPLOYEE
