Could you tell me more about tracking "other" user data with FastPass?

Hi GSFN!

I'm curious about the new FastPass SSO feature for Pro plans. Here's what the docs say:

"A logged-in user will have a cookie placed on their computer that contains their username, email, a unique userID and any other name-value pairs they would like to track with the user."

So, our own company support site is in charge of setting the cookie on the client before they are transfered to the GSFN site, and we can use the libraries you provided to do that. Sounds good.

I'm wondering about the "any other name-value pairs" that we can add to the cookie... Do those values show up somewhere in the GSFN interface? What could we use this extra data for?

In an ideal world, I'd be interested in using GSFN as an official "support ticket" system for our customers. The tricky part is that our accounts and contacts live in a separate CRM system (salesforce). Is it possible to use FastPass to set up some sort of flow like this:

1. Customer logs into our own support site, using the credentials we set up in our CRM. (This action creates the cookie needed by FastPass)


2. Customer clicks on link to GSFN from our support site


3. Customer is automatically logged into GSFN via the FastPass cookie


4. Customer posts a support topic on GSFN


5. Support person sees the new topic in GSFN


6. Support person clicks on the topic, and can see data about the customer from our CRM system directly inside GSFN (by way of the extra key-value data in that customer's FastPass cookie, e.g., customer phone number, purchased products, or perhaps just a link back to the account details in the CRM system)


7. Support person uses this data to provide excellent service!

I may have just made up some skittlebrau there, but I'm not exactly sure how the whole thing works. Our pain point right now is that there's no way for our support team to know much about the people who are posting topics on our GSFN account, and I'm hoping that FastPass can somehow bridge the gap between our CRM and the GSFN topics.

Any advice/examples/suggestions on using FastPass in this way would be appreciated! :-)

Thanks,
-John