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customize status.getsatisfaction.com page to redirect back to company

The message on the current status.getsatisfaction.com page provides a link back to Get Satisfaction home page. I'd suggest a feature for the pro package that provides a link back to the Company site where the error occurred.

If we choose to remove the Get Satisfaction toolbar, our customers may be fairly confused once they get directed back to main Get Satisfaction home page. Perhaps an interim solution would be to message on the outage page that you need to search for your company when you get to the home page.

This represents a break in the UX that could be considered fairly critical given that it's dealing w/ error handling and second, the status page shows up a lot so it deserves a good UX.

My top preference would be to list my Company contact info on this screen. When this occurs, I want to make sure my customers can reach us immediately for help.

Thanks!
 
indifferent I’m concerned
Inappropriate?
3 people like this idea

The company has this in progress.


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