Customizing & using Overheard

If you've got Admin status for your company on Get Satisfaction you can customize your Overheard feature. Click on the "Admin" link in the top bar and scroll to the bottom of the "Company Details" page where you'll see this:



Add the keywords you want to track and exclude the ones you don't want. For instance, if you're Apple you can track "ipod, macbook, iphone" etc. and exclude "tree, pie, tart" etc. [Update: Be sure to test your settings first to make sure you're happy with the results. This allows you to fine tune your stream before turning it on.]

Once you've got your Overheard feature set up the way you want it, go check out what's being said about your company and/or products and services on the Overheard page. You'll find the tab for that on your Get Satisfaction company home page. Click the "Reply through Get Satisfaction" button to turn any Tweet into a topic. This will also send a Tweet back to the original poster so they can come see your response on Get Satisfaction.



All in all, pretty simple. Now have fun!