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Dashboard disorganizes conversations, and worse.
When I get to my dashboard, my conversations are all mixed up. I don't get no satisfaction.
Call me for advice on how to make it work well, assuming you care.
Call me for advice on how to make it work well, assuming you care.
I’m frustrated
4
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The best solution from the company
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We do care, yes. Indeed, we do.
The dashboard is a bit of a work in progress. We recently added ways for you to "follow" products and companies -- that's been our most recent focus -- but we are still working on that conversation feed that organizes all of your conversations.
So, yes, it could use some improvement. We've got a lot of ideas, and I'm confident we're going down the right path. For now, we're starting with this reverse chronological feed of all your activity. And, as we go along, we want to organize it so that you can filter it according to your liking.
Thanks, as always, for the feedback!
3 people say
this solves the problem
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Inappropriate?We do care, yes. Indeed, we do.
The dashboard is a bit of a work in progress. We recently added ways for you to "follow" products and companies -- that's been our most recent focus -- but we are still working on that conversation feed that organizes all of your conversations.
So, yes, it could use some improvement. We've got a lot of ideas, and I'm confident we're going down the right path. For now, we're starting with this reverse chronological feed of all your activity. And, as we go along, we want to organize it so that you can filter it according to your liking.
Thanks, as always, for the feedback!
3 people say
this solves the problem
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Inappropriate?Yeah, a simple way to just see a summary of the things you're a part of would be nice. I was in there tonight and since I had made a complaint of something on twitter, I had like 5 pages of replies to my complaint.
I’m sad
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Inappropriate?If this discussion were in a wiki, anyone could condense it into a smaller, more refined essay. -
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Inappropriate?Jeff Conklin has a YouTube short video abut the value of reorganizing a series of comments into a meaningful tree of related comments. That'd be a bunch better than what we have now. It's so sad that an organization solely devoted to customer service is so slow to respond to obvious needs. You'd think they never heard of kaizen or even honest conversation with customers. I'm not saying they mean to lie, but when "a work in progress" doesn't seem to change much in a year, it feels like we've been lied to. Or perhaps I just interact so rarely that I didn't notice wonderful improvements. I wish that were so.
I’m still sad
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Inappropriate?I don't believe I've ever lied to you, Nitpicker. On the contrary, I've tried to be as up-front as possible about the resources of our team and our priorities. That is the point: for us to be transparent. We won't always be able to please you, but I think it is disingenuous to imply that we are lying to you.
For more information about the eventual dashboard redesign, this might help: http://getsatisfaction.com/getsatisfa... -
Inappropriate?SORRY.
I specifically agreed with you in advance and further explained why I might be even more wrong.
YOU DID NOT LIE
and I did not imply that you did, only that my sadness is as if you had. I think you are well meaning and honest but still the lack of rapid response and meaningful change is disappointing to this nitpicker.
And thanks for the link to more info. I appreciate that. That actually feels more like a conversation than what has gone before. I highly value conversation. But my goals seem unrealistic.
When i visited a science museum in London, I was very disappointed because all I got was the stuff they put on display and the text they put with the objects. No way was offered to explore each exhibit.
Nowadays, I expect to be able to search with Google and in Wikipedia on anything that matters to me, but the museum works pretty much as it did before World War II. Talk about slow to adapt to new realities. And that's among the best of breed.
No wonder then that Get Satisfaction disappoints me. How could it not? They'd have to emulate Toyota to satisfy me. GM and Ford have failed even though they did actually try, and they depend on such skills directly. -
Inappropriate?I'm sorry that you are disappointed with our service, Nitpicker. We're a small group of people working night and day to create something brand new that is big and growing and complicated. As a community manager, I'd like nothing better than to have our developers focus on meeting all of the needs of the users, but we have to choose to use our development resources wisely. My hope is that the dashboard will be redesigned sooner rather than later. If you're implying that we're doing things in an old-fashioned way, I don't really know how to respond to that. I can see that you have a lot of theories that you subscribe to, and they're great theories. The hard part is putting them into practice. I'll try to read up on anything you mention that I've missed in my spare time. Thanks for sharing your thoughts.
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