Loading Profile...
EMPLOYEE
Does Get Satisfaction use their own system?
How come getsatisfaction.com don ́t use their own system?
1
person has this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
The company marked this question as answered.
-
Inappropriate?Hey labmag. Can you elaborate on how you think we're not using our own system?
-
Inappropriate?Hi labmag. I saw your @reply on Twitter: http://twitter.com/labmag/status/9328... "what i ́m saying is you don ́t use your feedback button on your mainpage. there is only a link in the lower right talking about help"
Our situation is unique in that we service our customers (companies & organizations who maintain support communities on GS) but also *their* customers who use us as a network of support communities for their various support needs.
A feedback widget on our home page would likely invite a lot of inquiries about other companies. We may put one there some day, but would need to customize it to make it crystal clear that it should only be used for feedback and questions about Get Satisfaction. Instead, we just point users directly into our community space from the Help link in the footer.
