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EMPLOYEE
Error message "Canonical name has already been taken" explained
If you get an error when trying to use Get Satisfaction that reads "canonical name taken" here is what has happened: When signing up, you probably double-clicked on the submit button, which resulted in two accounts being created. We thus have a duplicate account for you, and that is preventing you from signing into Get Satisfaction later on. This isn't your fault, but rather a bug we need to fix.
Until we fix this, we'll need to manually remove your duplicate account. You can contact me at eric [at] getsatisfaction [dot] com, and I'll make sure we get you up and running again by deleting your duplicate account.
Sorry for this inconvenience to our users. I know it's a limitation we can outgrow, though, and hopefully soon!
Until we fix this, we'll need to manually remove your duplicate account. You can contact me at eric [at] getsatisfaction [dot] com, and I'll make sure we get you up and running again by deleting your duplicate account.
Sorry for this inconvenience to our users. I know it's a limitation we can outgrow, though, and hopefully soon!
I’m thankful for your patience
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Inappropriate?I've said this in a couple of other threads, but I'll say it again for posterity.
This is happening to around 1 in 1000, and usually it occurs when our servers are under higher load. I know the cause but have simply not been able to schedule the time to get the fix in place, given the frequency of the errors.
EMPLOYEE
