Errors On Setup With PHP 5.2.3

Do you have a page that lists common configuration files and settings for the help center? My host prefixs my account name to all MySQL databases, so "Sprinkles" becomes "Username_Spinkles". What files do I need to update to configure the help center to access the correct dabase and under the correct user?

Same error on PAIR NETWORKS.

Also on Dreamhost with PHP 5.2.3, having the same error.

Ryan McCue has the answer: remove the & on line 258 of Satisfaction.php.

Paul: you can configure the name of the MySQL database by changing the value assigned to $mysql_db in config.php. It defaults to 'sprinkles' but you can change it to anything you want!

The web instructions are terrible and incomplete. They should say to just read the INSTALL file, which is much more correct and comprehensive.

I made Ryan's changes and no longer get an error message, but it only returns a blank page with the URS: .../helpcenter/admin-findsite.php

Hmmm...it seems like I have to install another application called SMARTY and I don't seem to have access to the PHP library location...I'll have to check with tech. I suppose this thing won't work without SMARTY.

Make sure you've created the 'templates_c' directory and given it the appropriate permissions that should solve the blank screen problem. It did for me.

Here's a post I just wrote with a walkthrough on how to install: http://cubegames.net/blog/2008/05/30/...

Looking at Ryan's blog and the install instructions file that came in the TAR it looks like there are a number of other items that I need to download and install (Smarty, HTTP_request PEAR library) a I'll have to set up a second MySQL database for Smarty. Since I was going to test this on a shared-server hosting plan, I don't seem to have access to the PHP includes library and INI file. Blech! Benefit/Effort ratio has decreased to the point that I'll leave this for the early adapters. A cool feature that would lead to more widespread adoption of your helpcenter would be providing the ability to just plug some HTML code onto a WebPage to access the HelpCenter portal hosted on GetSatisfaction.com.

Hmm...downloaded the Smarty files and uncompressed them but didn't configure beyond that. Didn't install the PEAR library, but making the templates_c folder world-writable did the trick as Dean said.

I have followed all instructions listed @ http://cubegames.net/blog/2008/05/30/... and I am still getting just a blank screen @ admin-findsite.php

What's the next step in this case?

Well, it seems to fail on this line:
$smarty->display('admin-findsite.t');

I have smarty inside /includes folder, and I have this line:
set_include_path(get_include_path() . PATH_SEPARATOR . '/includes/');
inside config.php file. Is there something wrong with that?

As a heads up, if you get a blank page, the issue is *probably* that you didn't make the Smarty template cache directory or forgot to make it writeable by Apache. :)

Read the INSTALL, checked this thread, read the great post from Ryan. Installed PEAR and SMARTY, fixed the include in config.php, fixed the & and urlencode, made sure to have template_c 777, changed the database name, username & password.

Now I'm getting a redirect loop error when I try to access the starting page...

Been working on this for 2 days now. I got to the point, after editing a lot of their code (lots of pass by reference stuff), and realizing that they give you all the vendor stuff (making downloading all that stuff pointless) for free, that I get this:

PHP Error (level 512): 'Smarty error: unable to read resource: "admin-findsite.t"

What this looks like is that its unable to compile and populate the template_c directory and pull the templates out of the directory but I am not getting any errors regarding it. Any help would be great. I'm on OS X with PHP 5.2.5.