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Feedback widget scroll in IE7.
Feedback Widget scrolls improperly in IE7 when the user scrolls the page.
See http://akoha.com/feedback/ for an example.
See http://akoha.com/feedback/ for an example.
I’m confused
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The company has a solution in progress.
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Inappropriate?Hi jdilelle. We did have a problem with the widget & IE7 but have since fixed it. I believe Akoha has had the Feedback Widget for some time so it may make sense to generate new code & update it on your site. You guys can do that here: http://getsatisfaction.com/widgets.
Let us know if you have any questions or need help.
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Inappropriate?We are using the latest version and the widget still scrolls on IE7.
You can take a look at the page source on http://akoha.com .
I’m sad
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Inappropriate?Ok. Let me get someone in here to help you.
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Inappropriate?Hi jdilelle. It looks like the width of the feedback tab is being reset on your end. This could be the cause of the scrolling. Also what do you mean by "scrolls improperly"?
Thanks!
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Inappropriate?By "scrolls improperly" I mean that it doesn't stay in place when you scroll the page. Here are the repro-steps:
1. Visit http://akoha.com/ on IE7.
2. Make sure the browser displays the vertical scroll-bar (reduce the browser's height).
3. Scroll the page.
Expected result: the feedback tab stays in place.
Actual result: the feedback tab scrolls. -
Inappropriate?FYI I just tested this with an unadjusted tab width and the issue is still there.
I’m sad
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Inappropriate?It appears that IE7 is executing your update_tab_position. This is no longer needed since IE7 implements fixed positioning. We can solve the problem on our end by doing feedback_widget.update_tab_position = function () {}; (on IE7).
Another issue: on IE6, the update_tab_position function hardcodes the 'top' position value. This isn't a great idea. You could instead do something like this:
if (/MSIE 6/i.test(navigator.userAgent)) {
var fdbk_tab_top = GSFN.gId('fdbk_tab').currentStyle.top;
fdbk_tab_top = parseInt(fdbk_tab_top.replace(/px/, ''));
feedback_widget.update_tab_position = function () {
this.scroll_top = document.documentElement.scrollTop || document.body.scrollTop;
GSFN.gId('fdbk_tab').style.top = this.scroll_top + fdbk_tab_top + "px";
};
}
Note however that this snipped handles only pixel positioning (not percentages).
In any case, let me know if this isn't clear.
I’m silly
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This solves the problem
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fyi, jdilelle, we're in the midst of preparing for a release next week so there may be a bit of a delay with ted getting back to you on this issue. -
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Inappropriate?How is this problem considered solved by GS when the last reply by Amy is that a release is coming soon with a fix? I regenerated the code in the last week and still have this IE issue.
I’m confused
1 Comment Add a comment
This solves the problem
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I'll have to check and see how this was resolved. Back to you soon.
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Inappropriate?I'm actually not sure why this was marked as "solved". May have been an accident. I've "re-opened" it and am working on getting attention back on this issue.
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Inappropriate?Thanks!1 Comment Add a comment
This solves the problem
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Hi BillSaysThis - what version of IE are you using?
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Inappropriate?IE7
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Inappropriate?We are doing some work to refine the experience/iron out kinks in all popular versions of IE (6, 7, 8), and will be releasing the update soon. Thanks all for sharing the details of your problems.
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