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Get Satisfaction search box should filter properly by product
I tried searching in http://getsatisfaction.com/microsoft/... to see if someone has already reported the bug I'm encountering, but I get results from Windows versions of Office too. This seems, at best, highly counterintuitive.
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The company has this under consideration.
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Inappropriate?You are correct. Search isn't filtering this out based on the URL you're at. We need to spend a little more time on search. I am going to turn this problem into an idea so that we can track this particular use case you've mentioned when we are ready to fix the search up a bit more.
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Inappropriate?That's interesting. The way I am understanding this idea is that the product listing should provide the opportunity to segment the product search (by version, or OS, or whatever). It seems like it would be ideal to be able to add "child products" to "parent" products. I was just thinking about whether or not to actually add a separate product listing for each version, and also each OS of our products. It would possibly be confusing from the "products" view, but potentially yield finer search results??? Another way to do this seems to be to add this info as tags, but it seems like the results from that could get clunky???
I’m hoping i understood this topic correctly =)
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This is one of the best points
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My thinking is based on my experience as a user:
1) I had a problem with a specific product (MS Office for Mac)
2) I was advised that the Office for Mac team responds to bugs filed at http://getsatisfaction.com/microsoft/... [they do - I got a relevant reply within 15 minutes]
3) I went there but wanted to see if this bug had already been reported before filing it, so the search box seemed like the logical place to try and figure that out
4) I couldn't think of a set of search terms that would get me only results about Office for Mac, as opposed to a long enough list of slightly-similar issues with other programs to make it impossible for me to tell if this particular thing had been reported before.
I think (4) might still be a problem with a tag-based system. I think the most intuitive way to do it would be to give the search box a radio button to choose between "search all of getsatisfaction.com" and "search just the product you're looking at right now". -
Thx for describing from user perspective, and good idea on the radio button in search. As it stands, you'd need a message directing users to click on the product of their choice to get to a list of topics for that product prior to searching. It would definitely be nice if you could filter by product from the main search box.
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