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GetSatisfaction needs Usability 101
GetSatisfaction has a horrible usability bug. If you include the "!" character in your tags (I tried tagging a post with "socialthing!") it deletes everything you typed and tells you there's an illegal tag.
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For the GetSatisfaction crowd:
1. Never delete the information a customer has typed. Always retain.
2. If you know there's an error (you did detect it) then tell the customer what the error was so he can solve it (or better yet, solve it yourself and let the customer know what you did and why).
You can retrieve your original post by clicking "Back"
For the GetSatisfaction crowd:
1. Never delete the information a customer has typed. Always retain.
2. If you know there's an error (you did detect it) then tell the customer what the error was so he can solve it (or better yet, solve it yourself and let the customer know what you did and why).
I’m frustrated
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The best answer from everyone
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Hi cgranier, thanks so much for posting this feedback.
This sparked a deeper look into how we're processing our tags, and it turns out there was a really nasty bug.
As for our usability issues around error messages. I completely agree. This is something we've had problems with throughout the site. I'd say it's about time we take a pass at fixing that. I'll bring it up with the team.
Sorry for the delayed response I was out of town for a couple weeks.
I’m thankful
The company and 1 other person say
this answers the question
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Inappropriate?cgranier: Thanks for this feedback. It's really valuable to hear about people having problems using our site. I'll make sure we are responding promptly to you. Thanks again!
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Inappropriate?Thanks for moving it. When I wrote it I thought I was going to be able to select GetSatisfaction as an option, but then noticed it was hardcoded to socialthing (and didn't feel like writing it all over again). I knew you guys would find it, ;-)
I’m confident
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Inappropriate?Oye! That is bad. I'd say we've been schooled.
I've added this bug into the queue, and we'll post again when it gets fixed.
I’m thankful for sharp feedback.
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Inappropriate?Hi cgranier, thanks so much for posting this feedback.
This sparked a deeper look into how we're processing our tags, and it turns out there was a really nasty bug.
As for our usability issues around error messages. I completely agree. This is something we've had problems with throughout the site. I'd say it's about time we take a pass at fixing that. I'll bring it up with the team.
Sorry for the delayed response I was out of town for a couple weeks.
I’m thankful
The company and 1 other person say
this answers the question
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Inappropriate?No problem... It's nice to see a company that can handle criticism and actually do something about it. I wish y'all the best with this much needed service.
I’m happy
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