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GetSatisfaction spams my users!!!!
This morning I started to see twitter messages from getsatisfaction to feedly users and emails like urgent respond @CherylSmith999 I use Feedly for RSS management - love it.
What the hell is that? I do not appreciate getsatisfaction spamming our users and my mailbox.
Can you please tell me how to turn off this behavior? This is a show stopper for me. If it can not be turned off we are going to stop using getsatisfaction and redirect our users somewhere else.
What the hell is that? I do not appreciate getsatisfaction spamming our users and my mailbox.
Can you please tell me how to turn off this behavior? This is a show stopper for me. If it can not be turned off we are going to stop using getsatisfaction and redirect our users somewhere else.
I’m very frustrated
1
person has this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company marked this problem solved.
The best solution from the company
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Hi Edwin,
Many apologies, and thanks for your note. A spammer used our Overheard feature (which sends out a tweet from GetSatisfaction when any user responds via the feature) which caused the problem you saw. We immediately banned this user and removed the content.
We have auto-spam detection in other areas of the site, but this was one area where we haven't seen spam before. We will be closing that loophole right away. Don't hesitate to ask further questions if I haven't answered your issue.
We take this stuff VERY seriously, for the reason you mention. As a service that creates channels of communication between people we are navigating carefully between openness/low barriers to participation and security against bad actors like spammers. We welcome feedback from companies and consumers about where they think the line should be.
I’m apologetic
The company and 2 other people say
this solves the problem
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Inappropriate?Here is the proof!
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Inappropriate?Hi Edwin,
Many apologies, and thanks for your note. A spammer used our Overheard feature (which sends out a tweet from GetSatisfaction when any user responds via the feature) which caused the problem you saw. We immediately banned this user and removed the content.
We have auto-spam detection in other areas of the site, but this was one area where we haven't seen spam before. We will be closing that loophole right away. Don't hesitate to ask further questions if I haven't answered your issue.
We take this stuff VERY seriously, for the reason you mention. As a service that creates channels of communication between people we are navigating carefully between openness/low barriers to participation and security against bad actors like spammers. We welcome feedback from companies and consumers about where they think the line should be.
I’m apologetic
The company and 2 other people say
this solves the problem
-
Inappropriate?Thor,
Thanks for your responsiveness. It is great to hear that you are aware of the problem and are taking actions against. Sorry if I sounded a little angry on the initial post...but we really care about every experience that touch our customers.
Thanks again!
Edwin
EMPLOYEE
